Stayed in this hotel in March 30 2013,
Firstly the room was so dated e.g 1960's, Smelly, Dirty & Rancid.
It was the only hotel left in Bournemouth and we needed somewhere to stay at Easter.
We contacted them they said £80 for the night, Though after looking at their website, doesnt seem to bad so we booked. "Although the staff told us it was a £30.00 room when we got there and was supprised we had paid so much) Even though we booked directly through the Manager of the hotel over the phone)
We stayed the night in this dated hotel, when my girlfriend and I work in the morning we were both covered in itches, as though there was bed buggs, We got up and shook the sheets only to find a used condom within the sheets, which flicked onto the floor. Yuk.
After almost vomiting, we told the staff on check out, which they said "sorry".
We then contacted by email to make a small complaint.
They seemed very concerned at the time and said they would look into it straight away.
My partner said she had a call from them to say she would get a refund as this was a very serious complaint.
This never happened, she then contacted them on several occaisions asking about the refund, was given many excuses, "e.g. the owners are in another country and can only do refunds themselves" We pushed harder for our refund and they then came back with a statment to say that they belive we put the condom there in order to obtain a refund, they also many other things which made no sense I mean a 5yr old child handling the complaint would have made more sense!
They have wasted our time, called us stupid, lied about the cleanliness of the room and accussed us of deception.
This was the worst customer of service I have ever experianced, we have written documentation of their accusations and stupidity.
I would be happy to pass this on to The Press if needed and anyone who wants a copy!
We still have not got our refund its been months.
We will never go there again and would urge other not too, unless its to demonlish the place, as it really needs it!
- Also Known As:
- Burley Court Bournemouth
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