We have stayed at the Miramar before about four years ago and this time went for two days. Our room was very nice but the bed was incredibly hard - which meant we didn't sleep at all well for both nights - the hotel was also extremely hot in the public areas - and despite turning the heater off in our room and opening windows it was still a bit stifling! Internet access was very random with a weak signal.
Our first evening meal was very good but the service rushed us through - so rather than having a leisurely meal we had practically finished within half an hour! As soon as we had ordered, the food arrived, the minute we put our cutlery down the plate was removed and the next course brought out - it was even faster on the second night! Yet on the second morning at breakfast we were left waiting for ages to even order and when I eventually managed to call someone over - they weren't exactly friendly! The food was good though.
However, our main 'gripe' was that on the first evening our car (along with a couple of others) was broken into - with quite a lot stolen - whilst parked in the Hotel carpark. We were really surprised and whilst the police were great and the Hotel reasonably helpful - they did not once apologise or try and make up for this upset in anyway at all. I know it was not their fault that we had our car broken into but basic customer service would have been to at least apologise to us and recognise that this greatly upset our stay and our experience.
So I am afraid a big thumbs down for complete lack of customer service. It was obvious that we were just another 'number' in the Hotel (e.g. the habit of always giving you the same table - which is annoying and dull!) rather than actual people.
Needless to say we will never go back....we have stayed all over in big cities and small villages and never once have we had a problem with security re: our car - so it's just not worth the risk.
- Also Known As:
- Miramar Hotel Bournemouth
- Bournemouth Hotel Miramar
- Miramar Bournemouth
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