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“last minute stay” 3 of 5 stars
Review of The Savoy Hotel

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The Savoy Hotel
3.0 of 5 Hotel   |   39 West Hill Road | West Cliff, Bournemouth BH2 5EJ , England   |  
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Hotel amenities
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Ranked #30 of 70 Hotels in Bournemouth
London, United Kingdom
Top Contributor
53 reviews 53 reviews
37 hotel reviews
Reviews in 27 cities Reviews in 27 cities
48 helpful votes 48 helpful votes
“last minute stay”
3 of 5 stars Reviewed February 3, 2013

We booked last minute at this hotel for one night,staff are very friendly & helpful,rooms are clean .Hotel does need a make over in the rooms, the ventalation system in bathroom is so noisey you can hear the room above when they go in bathroom.The food was ok,feel having to pay a £5 day to park is a bit much after all we are paying to stay in the hotel.We had a nice room with excellant views so cant fault that.The evening entertainment was very good & i feel the bar prices are reasonable to.

Room Tip: room 104 has a great view & very spacious
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johnwtaylor, General Manager at The Savoy Hotel, responded to this review, February 23, 2013
Thank you Lolly for your review.

We are having some bedrooms refurbished at the moment and they are looking great.
Room 104 is scheduled to be upgraded to our superior specification by the end of the year. I'm sorry that you were unhappy with our car park charges, however this new initiative has come about from looking at what is happening in the industry and comments/requests from guests about their desire to be able to reserve a car parking space for a small sum.

I will pass your lovely comments to our staff. I am glad you have enjoyed all the other aspect of your stay and If you wish to come back to see us, I would if I may recommend you to give us a call prior your arrival to request a room recently refurbished as we would be happy to do our best to allocate you to more suitable room for your needs.
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477 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
  • English first
  • Any
English first
Newbury, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 1, 2013

Had a great few days at this very good Hotel. Good food friendly staff. Stayed last weekend in January , even had good weather. Hotel very clean. Great evening entertainment . Already booked our next weekend break for February.

Room Tip: only stayed for weekend so did not think worth paying for upgrade of £15 per person per night.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johnwtaylor, General Manager at The Savoy Hotel, responded to this review, February 2, 2013
Thank you Terry for this very good five star review.

It is nice to read that you have enjoyed all the aspect of your holiday, even the weather...

We look forward to seeing you again in February.

Kind Regards
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canterbury kent
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 23, 2013

We stayed from the 7th january 2013 for 4 night's food was good the staff were good as well the room was clean warm and not had rad's on would go back plus the company we were with were great.there was entertainment but not as good as some of the venue's we have been too plus would like to thank Shearing's for a great break.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johnwtaylor, General Manager at The Savoy Hotel, responded to this review, January 30, 2013
Great Review Navigator!!

I am delighted to hear that you have enjoyed your stay with us and we are looking forward to your next visit.

Kind Regards
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new malden surrey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

we have stayed in this hotel for two long weekends last year and the hotel was clean, the meals were very good with a choice of three mains.
all the staff, without exceptions, were friendly and professional.
in fact we enjoyed it that much we have already booked two more stays.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johnwtaylor, General Manager at The Savoy Hotel, responded to this review, January 30, 2013
Many thanks for this great five star review and I will pass your lovely comments to our staff.

We look forward to seeing you again soon.

Best Wishes
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SouthYorkshire
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed January 12, 2013

We have been to many hotels with Shearings and found this to be one of the best. We certainly find the Coast and Country Hotels a better option.
The hotel is in a lovely position and we had excellent views over the garden - something we had to pay for as we requested a twin room and could only have one if we paid a £24 supplement for a sea view! The hotel has been nicely refurbished downstairs, the entrance, reception,bar and lounge areas, together with the dining room are very tastefully decorated and the seating areas comortable.
The staff are all extremely friendly, smile a lot and make you feel welcome. The meals were very good with plenty of choice, nicely presented and served by the young waiters and waitresses, most of whom seemed not to be English, being here to learn the language and the job. They have something to teach our own younsters!
Our room was enormous with a double and single bed, plus lots of storage space. It was very clean and kept so during our stay. There was only a small radiator for the size of the room, luckily it was a mild week, I don't know what it would be like during a cold spell. The downfall of the room was that the large bathroom had absolutely NO HEAT. You just had to rush in there and grin and bear it (or should I say bare it?) when going to have a bath or shower.
Interestingly, I have just noticed a Trip Advisor review about our room 311, saying much the same about the room 311.
We did enquire at reception as to whether any of the rooms had heating in the bathrooms and were told it was only the refurbished rooms - most I believe you have to pay extra for.
It would not seem too major a job to install electric towel rails in these bathrooms - there was a television (with electric socket) on the adjoining wall.
We will certainly return to this hotel, hopefully in warm weather.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johnwtaylor, General Manager at The Savoy Hotel, responded to this review, January 17, 2013
Dear Guest,

Thank you very much for your “excellent” and detailed review. As explained below, Room 311 is scheduled to be refurbished later in the year and a heater towel rail will be fitted in the bathroom. Thank you so much for your nice comments on our staff who works very hard to make our customer stays enjoyable.

We look forward to seeing you again soon.

Best Wishes
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EastAnglian
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 9, 2013

Typical Shearings Coast & Country hotel offering good value comfortable room and bed with friendly and helpful staff. The restaurant is airy and pleasant with large windows looking out over the hotel gardens with food of average quality but with above average presentation and with a reasonable choice. The lift is very small but worked and our room (418) was in the roof so had restricted headroom and a small window. The radiator was not working (but a plug in electric radiator was quickly provided) and the floor boards were very squeaky but the room was clean. Shearings appear to be implementing a policy of charging £5 per day to park in the hotel car park in more and more of their hotels. I can see the benefit of being able to pay for a guaranteed parking spot in busy times but feel it is unecessary to charge when the car park is half empty. Overall an enjoyable short break in a nice hotel in a lovely cliff top position.

Room Tip: Unless you opt to pay for one of the superior garden rooms then best option is probably a room on fl...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johnwtaylor, General Manager at The Savoy Hotel, responded to this review, January 17, 2013
Dear Guest,

Thank you for this lovely four star review. We are trying to be a good value hotel for money and I am glad to see that considering the price you have paid you were satisfied.

We all hope to see you soon again.

Best Regards
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 8, 2013

we have just returned from a christmas four day break at the savoy hotel [2012] the bathroom had no heating at all the bedroom was also cold.we asked for a extra heater but the lead would not reach near the bathroom. we noted on tripadvisor that a complaint was made about room 311 on november 2012 and the manager said the problem had been rectified, i only wished we had looked on tripadvisor before we booked.we have been to many shearings hotels and this was the coldest so far.everything was very good except for the cold room.

Room Tip: check out tripadvisor before you book
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johnwtaylor, General Manager at The Savoy Hotel, responded to this review, January 17, 2013
Thank you Daniel for taking the time to write your review on Trip Advisor.

Room 311 has a radiator in the bedroom and I am glad that you asked for an extra heater if this was not sufficient for you. The bathroom does not have a heated towel at the moment but the bedroom however is planned to be refurbished to superior specifications later on this year and this will rectify this issue at the same time.

I am delighted that that everything else was very good.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Savoy Hotel

Address: 39 West Hill Road | West Cliff, Bournemouth BH2 5EJ , England
Phone Number:
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
Ranked #30 of 70 Hotels in Bournemouth
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Savoy Hotel 3*
Number of rooms: 106
Official Description (provided by the hotel):
The Savoy Hotel is a prime example of Victorian architecture. It is one of the closest hotels in Bournemouth to both beach and town centre, and stands in extensive grounds on the town’s fashionable West Cliff, and provides a scenic and relaxing location for leisure travellers. Inside, the hotel is has been sympathetically decorated and maintained. Bournemouth boasts over two thousand acres of parks and gardens. With an excellent climate, the town nestles in chalk cliffs, sheltered by the Purbeck Hills. Stroll around stylish boutiques in elegant Victorian arcades, or roll your trousers up and enjoy miles of golden sandy beaches.The Hotel houses all of the amenities and facilities you would expect from a Coast & Country venue. In addition, our staff will offer you a warm, friendly welcome, and make sure that your stay is as relaxing and memorable as possible. ... more   less 
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Also Known As:
Savoy Hotel Bournemouth
Bournemouth Hotel Savoy
Savoy Bournemouth

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