Having stayed here for two nights in July we felt compelled to write a review.
I can honestly say that this hotel has the friendliest staff that I have ever encountered in a uk hotel .
We arrived in Friday and were show to our room which was clean (or so we thought ) and adequate , we had chosen not to pay £25 per person per room for a sea view room.
We spent the day out and came back to swim and use the jacuzzi , and so were disappointed to find out that it was out of order (the spa facilities were one of the main booking criteria) :-(
We dined out and came back to our room to retire , unfortunately on pulling back the bed sheets we were greeted by a pair of someone else's worn pyjamas !!
To be fair the management rectified the situation immediately with the manager herself changing our bedding at 1130 at night and providing a fan , for the room that was hot ,
If the pyjamas hadn't of been there though we would never have known !
The following night we were woken by fighting in the street outside by a wedding party that had held their wedding breakfast in the hotel , again , the same female manager sorted the situation ! Not the hotels fault , but when guests are asking directions to buy booze , and the wedding party was drinking their own alcohol in the car parks and outside hotel areas , do wonder if more restrictions need to be put in place !
Although we were apologised to for the dirty bed linen etc , i do feel that some goodwill gesture could of been extended , and were somewhat surprised to be charged £3 for a pot of tea as our final checking out bill !! The young suited reception manager and the female night manager were fab , but come on , sort out your teething issues !!
- Official Description (provided by the hotel):
- Good value hotel in Bournemouth which is renowned for its warm service and excellent food in spectacular surroundings – perfect for holidays in Bournemouth. ... more less
- Reservation Options:
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- Also Known As:
- Riviera Hotel And Holiday Apartments
- Riviera Hotel Bournemouth
- Riviera Hotel Holiday Apartments