I have stayed at the Highcliff many times and I have to say it is a lovely hotel. The staff are always very welocming and friendly and the location is excellent. So close to everything.
I have already previously written a review on this hotel but felt that I had to write one again as the staff never cease to 'WoW' me.
My husband and I arrived really early and decided to pay and have breakfast never expecting our room to be ready. However Peter Wilkinson the Reception manager was superb and very professional. He found us a lovely cottage room that was already serviced and allowed us to check in. His 'can do' attitude and friendly welcome was excellent. This early check in was very much appreciated.
The following day we took advantage of the lovely weather and sat by the pool. Here we met Darian Abley who is one of the pool attendants. Darian is lovely. He is friendly, helpful and welcoming and a pleasure to talk to. He most clearly loves his job. Weather permitting Darian cooks on a BBQ and easily persuaded us to try what he had cooked. The chicken burger with salad was superb and sensibly priced at £6. It was very tasty and great to eat your lunch whilst sat on your sunbed.
My only negative comments this time of the hotel is that the breakfast was no where as nice as the previous times we have stayed. Whether this was because the hotel was very busy but it apprears that 'corners have been cut'. All of the preserves are now in pots next to the toaster. You have to help yourself. Gone are the small individual pots on the table. There was also no sign of any honey. When I asked for it none could be found. The cooked breakfast was also dried and not as tasty as I have experienced at this hotel. All of the staff though were friendly and helpful. All in all a poor breakfast with not a great deal of choice.
The cottage bedroom we stayed in was nice with a lovely garden/sea view. The bathroom is very small and dated and in need or refurbishment. Thank goodness there is air con in this room or we would have swealtered. It is not a room I would choose again as the rooms in the main hotel building overlooking the sea are the best.
I did not stay for dinner this time due to other commitments but I am sure it would be good as it always has been when I have eaten in the hotel on previous occasions and as I have kept on saying, the staff are lovely.
All I can say is that the 2 members of staff that really shone on this stay was Peter and Darian. Every hotel need a Peter or Darian that offer the same customer service that they gave my husband and I.