There are so many great things to say about this hotel. The included breakfast is fantastic - so much variety and just a great way to start the day overlooking the ocean from the dining area.
My wife and I had our wedding reception here and stayed in one of the junior suites. We've been back to the same room twice since and it's still as great as we remember it. Each time our room request has been met, which is wonderful and adds so much to our experience for nostalgic reasons. The room itself is very good - two large TVs for the bedroom and the sitting area, comfortable bed.
The staff are wonderful, the location is amazing, the rooms are great, the breakfast is fantastic and though I have never used it, the leisure facilities get great reviews. So why no excellent rating you ask?
The shower is not a great experience. The width of the bathtub at the showerhead end is so narrow it's ridiculous. It's fine if you actually take a bath and you sit at the wider end, but taking a shower is a pain. I seriously felt like I was taking a shower while standing on a balance beam. One step to the left or right and you would slip. There is just enough space to stand with your feet together, but that's hardly relaxing nor easy to maneuver!
And annoyingly, there's no free WiFi for guests! OK, I exaggerate, you are fortunate enough to get a small window of free WiFi in your room - about one hour if I remember rightly, but come on! For the price you pay to stay here, you should be getting free WiFi in this day and age. What's more annoying is the outrageous price for connecting to the WiFi for 24 hours if you wanted to, plus the fact that visitors to the restaurant get free WiFi downstairs. Seems a bit off to me...residents don't get it but lunch visitors do.
On this particular visit we were also disappointed to find some left behind rubbish in the room. Room key, water bottle, etc. Not a lot, but still not what you expect when you check in. Either the previous guest had managed to get back in to the room after housekeeping had been in, or housekeeping just didn't finish their work. It was taken care of quickly and we were offered a room change, which wasn't necessary.
I still like the hotel a lot, it has many things going for it, but the WiFi is a pet peeve of mine and the shower is of upmost importance in my hotel stays. For such a great facility in every other way, it's a shame.
Still, recommended for it's location, breakfast and overall room quality.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for taking time to provide feedback on your stay at The Highcliff here on Tripadvisor.
It is nice to hear that the hotel holds some great memories for you and your wife and I am very pleased that in the main, you enjoy staying with us.
With regard to the bathtub in your suite, could I ask that you kindly email me directly and let me know which suite you stayed in, as this is an issue that has never been identified before? We do have some smaller bathtubs in the bedrooms that occupy the former coast guard cottages, due to the configuration of these listed historic buildings, we in think that this is part of the charm of the cottages. Please do drop me an email though if you will.
The situation that you report regarding some waste items in the room is clearly a mistake on our part and I appologise for that. It is more likely that we missed emptying one of the waste bins, than a prior guest being able to access the room.
With regard to wifi, we do provide a completely free wifi service throughout the public areas of the hotel: lounge, bar, restaurant, lobby and health club. You are correct in that we do currently have a charge for the much higher band width service that is available in our bedrooms, ideal for streaming a movie or downloading large presentation type files.
Thank you again for returning to stay with us and I hope that we will see you back at the Highcliff again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.