My Wife and I and 2 other friends stayed for 2 nights in 2 rooms booked through Booking.com. We would like to pass on our comments on our stay.
We were impressed with all your staff and their standards of customer service which were very good. They appeared enthusiastic and friendly and are a credit to your Company.
We were very disappointed with our room however. This was on the top floor and was very hot and claustrophobic with little natural daylight as it only had a very small window. Even the corridor outside was only half the width of the ones on the lower floors. The roof eaves protruded into the room serving to increase the effect. The furniture did not compliment the room, was on the large side, and resulted in a standing lamp being in the way.
We found the bed to be far too soft and meant that we could not sleep properly giving me a bad back.
When the heating came on in the early hours, there was a pronounced bubbling noise from the radiator, and then a constant noise of running water. This kept us awake. The water pressure in the bathroom was poor and the extractor fan was also noisy. When we tried to select BBC Radio 4 on the TV it would not connect, despite several attempts.
We chose your hotel because it is on the sea-front with good views over the cliffs. Yet, no mention was made of the fact that the hotel kitchens were being refitted when we booked. This meant that on the Sunday morning, we had to eat breakfast in the Dorchester room which has no windows and no natural light. This was depressing and far from enjoyable.
We did mention our disatisfaction on checking out, but as we were with friends, we did not want to spoil the stay and cause embarassment. We both work in the travel industry, but we specifically did not want to mention this when booking as we wanted to be treated like normal customers.
Our room was awful and we felt that we definately received poor value for money. We have stayed at many hotels including the Green House Hotel in Bournemouth, which has far superior rooms and decor. By comparison your hotel is a little tired to say the least.
We hope you can accept our comments in a constructive and objectice way. As we have said, your staff were excellent, but we do not have good memories of the rest of our stay and would struggle to return in the future.
- Official Description (provided by the hotel):
- Sweeping sea views, an exquisitely detailed lobby and outstanding staff welcome you to the Bournemouth Highcliff Marriott Hotel. Located adjacent to from the Bournemouth International Centre on the Dorset coastline, we offer a setting that both business and leisure travellers will appreciate. Richly appointed guest rooms offer supreme comfort and secure high-speed Internet. In summer, the sun terrace and outdoor pool provide the perfect retreat. Wifi is available free of charge in the lobby, lounge and bar to all hotel guests. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Bournemouth
- Bournemouth Marriott