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“Trying Hard To Please” 4 of 5 stars
Review of Norfolk Royale Hotel

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Norfolk Royale Hotel
4.0 of 5 Hotel   |   Richmond Hill, Bournemouth BH2 6EN, England   |  
Hotel amenities
Ranked #27 of 71 Hotels in Bournemouth
Christchurch
Top Contributor
72 reviews 72 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
81 helpful votes 81 helpful votes
“Trying Hard To Please”
4 of 5 stars Reviewed February 19, 2013

This hotel has been living a bit on past glories from a bye gone era but is now part of the Peel Group of hotels and you can see that there is a real concerted effort going into bringing it up to date. They are doing this by utilising the raw skills of a very young staff who all seem keen to make your stay a memorial one. The food is good and the waiting staff attentive, perhaps just a bit too attentive at times though. The wine choice is also good but a touch on the expensive side. The main lounge / bar area is really comfortable and the bar staff bright, cheerful and welcoming but please try and get the nuts and crisps out before drinks are drunk and glasses are empty. On the day we stayed breakfast was a disaster with queue's out of the dining room door, cold greasy food with fried eggs like rubber bullets but the coffee was great. Our room was nice with a comfortable bed, a good size flat screen telly and free Wi-Fi. It was also very warm though and even with the radiator off it was necessary to keep a window open. The spa wes great with an excellent 'Tropicana' style sauna and possibly the best steam room outside of Budapest that I have ever been in. The swimming pool was a reasonable size and at a lovely temperature but the Jacuzzi was in poor repair with loose and broken tiles and gritty grouting floating about in the water. To get new customers the hotel are offering some good weekend deals so it is worth asking about these but try to get them to include the cost of parking as there is no on-street parking available anywhere near and its £13 a night to park on-site..! I expect that in a 5 star hotel in london but not at a hotel hungry for business in sleepy Bournemouth. The hotel itself is just off the main town square and within walking distance through delightful gardens to the sea and other attractions. Overall, not bad value, good honest food especially if they sort out the problem with breakfast and a good nights sleep. I would go again but would need to be convinced that everything was going to be more perfect than I have judges on this visit.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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758 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Waltham Abbey, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 15, 2013

Stayed weekend with friends in January on a special promotional price. Friendly reception and check-in and same friendliness and helpfulness was maintained by all staff throughout our stay. Rooms, especially bathrooms, were renovated and very clean. Restaurant food was excellent in the evening, although breakfast was average to good. There was plenty of it but not enough variety and choice. The position was excellent ... yards from the main shopping streets - a few minutes stroll through the gardens to the beachfront and pier. Will be keeping in mind for later this summer but definitely next January to meet up with our friends again.

Room Tip: Top floor has rooms with eaves which MAY make for a smaller space.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 14, 2013

Stayed during the summer as part of a 40 strong cheer leading team (as a chaperone - Not cheerleader!) and had a fantastic stay. We arrived very late as it was a long journey there and the reception/night staff were very accommodating.

Rooms were tidy and clean with comfortable beds.

Hotel itself again was clean and well presented which is nice as it's a large hotel. Food & Drink was very reasonable and well priced.

All in all a lovely stay, with pleasant, helpful staff and if I come back to Bournemouth would definitely recommend this hotel.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Guildford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 28, 2013

spent 2 nights on D,B&B in this lovely hotel. Room was lovely and large, pool was probably the warmest I have ever swum in. Location, an easy 5-10 minute walk (through the park) to the beach. But most importantly that staff were consistently brilliant. So friendly, helpful and welcoming. They fussed over our 2 year old and nothing was too much bother.
We will definitely be back again. Food was nice, especially the breakfast.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Porthcawl, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 23, 2013

Booked 3 rooms for the weekend. All were very comfortable.Food very good. Staff were efficient and very very friendly.Will be booking another 3 rooms for a weekend stay in April.The weather last week was awful but the position of the hotel in town was a big plus.All in all a super deal.

Room Tip: Rooms 229&230 at rear of hotel very quiet and spacious. Room 223 at front of hotel was huge.The...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swanley, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 20, 2013

Check in very professional and car parking very easy in their underground car park.
Had a special offer with dinner this on both nights was excellent food as well as table service.
The breakfast topping up by staff was not very quick but adequate.
Location has to be one of the best for town centre shops.
Bar staff service was carried out quickly and well even though one of the nights was busy.
We had room 215 with roll top bath and flat screen tv and extra wide bed.
I think some lighting by the wardrobe area would have been good but that's nit picking.
All in all a good couple of days in a well run hotel.
Would highly recommend staying here if an offer is on.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staffordshire
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 17, 2013

An excellent hotel in a great location for the town centre. Very friendly staff, quiet room (309), excellent food at dinner but variable at breakfast for some unknown reason. Would certainly visit again if thesame winter deal was offered.

Room Tip: Rooms at the back on higher floors a better bet for quietness
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Norfolk Royale Hotel

Address: Richmond Hill, Bournemouth BH2 6EN, England
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Bournemouth
#9 Luxury Hotel in Bournemouth
#21 Romantic Hotel in Bournemouth
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Norfolk Royale Hotel 4*
Number of rooms: 95
Official Description (provided by the hotel):
Bournemouth's premier AA four-star hotel, The Norfolk is Ideally positioned within a short stroll of the resort's major attractions - including its award winning gardens and golden sand Blue Flag beaches.Originally converted from two imposing Edwardian villas, The Norfolk Hotel today boasts 95 spacious and thoughtfully-equipped en suite guestrooms. The Norfolk Hotel's lounge and bar provide the ideal setting to relax and enjoy morning coffee, a new and innovative range of afternoon teas, or evening cocktails.Recently-introduced Friday Fizz events invite guests and non-residents alike to celebrate the start of the weekend with sparkling wines and Champagnes at half price between 4pm and 8pm.The lounge opens on to The Norfolk Hotel's impressive Art Deco verandah which, along with the hotel's secluded gardens alow visitors to eat, drink and be merry al fresco The gardens are also the Venue for The Norfolk Hotel's summer barbecue season which runs from May through September. From noon to 9pm, guests can lunch or dine in the summer sun or when the weather refuses to co-operate move into Echoes, the hotel's fine-sining restaurant. Guest facilites also include a glass-roofed heated indoor pool, whirlpool, steam room and sauna, while the Orchid Rooms Beauty Salon offers a wide range of beauty, holistic and clinical therapy treatments in a quiet and relaxed environment. ... more   less 
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Also Known As:
Norfolk Hotel Bournemouth
Hotel Norfolk Royale

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