My friend and I had booked this hotel for a boot camp break away?! Arriving at the 80's style hotel it was very dirty, holes in the ceilings, wallpaper falling from the walls. There was no morning boot camp which we paid for. We had complained about this to the duty manager who had offered us complimentary spa treatments which we had agreed on. Well the following day he was on leave and the general manager would not honor these. He was extremely arrogant and rude to us. We were so upset that we left straight away to face a three hour drive :/ we had asked for the trip to be refunded he said just tonight's will be not the night before. We wrote a letter of complaint to them which have yet to hear a reply.. management defiantly need some people skills. They also used a card on file to pay for a friends stay without the cardholders permission!! they wouldn't refund that either which is against the law if it isnt authorized. Thank fully the bank are looking in to this. Really try to avoid hotel it gives a bad name to Bournemouth.
- Official Description (provided by the hotel):
- This superb privately owned AA 3 Star Bournemouth hotel boasts 109 en-suite rooms and deluxe suites. It is ideally situated in the heart of Bournemouth's East Cliff, only a short walk from the busy town centre where you can find the Bournemouth International Centre (BIC), the Pavilion Theatre, family friendly pubs and restaurants that cater for all tastes. We are a few minutes walk away from Bournemouth's Blue Flag award winning, golden, sandy beaches and Bournemouth Pier. ... more less
- Reservation Options:
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- Also Known As:
- Queens Hotel Bournemouth