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The Cliffeside: Traveler Reviews


The Cliffeside
E Overcliff Dr, Bournemouth BH1 3AQ, England
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Traveler Reviews

56% Recommend
3.5 of 5 stars 56 reviews
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All (56)
[ Date ] [ Rating ]
Avoid this hotel!

The Cliffeside

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1 of 5 stars
n_star_74 1 contribution
Southampton
Feb 25, 2007 | Trip type: Business, Couples
3/4 found this review helpful

I am extremenly suprised how this hotel has achieved 3star status, it is in real need of modernisation. The staff were extremely friendly and helpful but this of course doesn't compensate, my room didn't look like it had seen any upgrade since I would say the 70s and was beyond tatty e.g. ripped curtains, ripped carpet, damaged bathroom fittings, very dated bathrom suite, peeling wallpaper, badly fitted TV shelf, cheap bedroom fittings etc. Moreover the hotel is not cheap, luckily I had planned to stay only one night, still I am dissapointed.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
  • Date of stay February 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since February 25, 2007
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Theme / Amusement park, Business meeting / Event, Outdoor / Adventure, Great food / Wine, Shopping, Spa, Sporting event, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from kevinwood, owner
(Management representative)
Feb 28, 2007
All constructive criticism is always welcomed, to give a one star rating because this client was not happy with the room is quite dramatic. It seems the service and food were excellent, its such a shame that some people cannot give a FAIR judgement, I would also like to say that the price paid was 2 for the price of 1, a great deal for a three star seafront hotel. A point to note is that rooms in this hotel were refurbished 4 years ago and are currently undergoing a refurbishement programme of two per week.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $175 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Pay more it will be worth it

The Cliffeside

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2 of 5 stars
Breeza 1 contribution
Dorset
Nov 6, 2006 | Trip type: Family
4/6 found this review helpful

Not what we expected for a 3 star hotel. The lift is the biggest joke of all it broke down for almost a day during our stay and as our accomadation was on both the 3rd and 4th floors with my sister and her newborn baby being on the 4th it was beyond a joke. The stairs in places are dangerous am amazed nobody fell.
The bedroom was ok the bathroom was newly done and very smart however the pull switch in there was hanging off the ceiling with bare wires exposed i reported it but it wasnt fixed during our stay.The beds were old and the bedding needs updating. It was fairly clean but smelt musty.
On the plus side the receptionists were all very helpful the restaraunt manager and his staff couldnt do enough for us. They need more staff to work the bar as the receptionists were doing a lot of the bar work. I would say if you can afford a little bit more go somewhere else if not be prepared for lots of stair climbing and if you are claustrophobic you have no chance of getting in the lift.

  • Liked — The food
  • Disliked — The stairs
  • Tips/Secrets: — Pay more and go somewher else
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay November 2006
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since November 06, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, Girlfriend getaway, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $175 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great value for money.

The Cliffeside

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5 of 5 stars
DavidJackson 1 contribution
Surrey, England
Oct 30, 2006 | Trip type: Couples
5/5 found this review helpful

  • Liked — Excellent service and great sea view
  • Disliked — Small bathroom
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay October 2006
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since October 30, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $175 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Cliffside or Cumberland?

The Cliffeside

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1 of 5 stars
dommo 1 contribution
london
Oct 29, 2006 | Trip type: Couples
2/5 found this review helpful

  • Liked — nothing
  • Disliked — the awful view from the window
  • Tips/Secrets: — don't go there!!!
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2006
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since October 29, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from campechano, director
(Management representative)
Dec 9, 2006
Unfortunatly all Hotels have car parks and bin enclosures. We do have many sea view balcony rooms at both hotels which are available for those guests who wish to pay a small supplement. We do not advocate outbooking however on occassion it is unavoidable. The Cumberland is a superior hotel and was offered at no extra charge, it is directly next door but one to The Cliffeside. I find it quite unfair when guests only refer to their dissapointments but never to the enjoyable parts of their stay, eg Staff friendliness, Food and general service which I believe we have earned an enviable reputation. I would also like to say that regarding the fabric of The Hotels, we are continually making improvements starting jan 2007 with a £2.5 million pound refurbishment programme. Please come back and see us and you will receive the personal attention of our Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $175 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Appalling

The Cliffeside

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1 of 5 stars
Googie_W 5 contributions
Cambridge
Sep 10, 2006 | Trip type: Friends getaway
4/5 found this review helpful

  • Liked — The receptionist
  • Disliked — it was simply poor quality and expensive
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay September 2006
  • Visit was for Personal event (wedding, ...)
  • Traveled with Friends
  • Age group 25-34
  • Member since September 10, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $175 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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The Cliffeside Also Known As

Address: E Overcliff Dr, Bournemouth BH1 3AQ, England