I never complain and i have been in the catering industry for over 20 years - but my mums spacial day was so badly run, so badly organised, i have to warn future couples looking for somewhere special - Look somewhere else !!!!!
Not really the hotels fault but there is a lack of parking space so most the guests had to drive around looking for somewhere to park, this anyone can forgive.
Guests started to arrive from all over the country and from over sea's to enjoy the special occasion
My mother was told to wait in her room and the hotel manager would escort her down to the ceromony, time ticked on and on we were suppose to go down at 4 and as the big hand hit 4.15 on the clock we started to get nervous, we tried to call down to reception but sadly the phone did not work, we went to go down to the reception but sadly the lift did not work :-/
The manager was apparently busy doing something else up in another room so a receptionist came to escort my mother on request.
The Manager asked us what time the balloons were arriving? we pointed out the hotel was organising this and the manager scuried off red faced.
The ceromony went very well and the canapes were good service was attentive and prompt.
I had concerns with the safty of my young children as the pool area was very open as was the unattended gym area, which some of the children used to get water?
We all moved to the reception area - as time ticked on we realised there was no music and the light were on full - once again the manager asked us what time th DJ was due? our heads feel and the blood drained from our faces "thats all been organised by the hotel" we said!!
The manager went red in the face - balloons is one thing but with a hundred guests arriving the evening was on the verge of ruin on our mothers most special day!
My sister followed the manager to reception to ask what he was planning to do? his first desicion was to ask my sister, the daughter of the bride to get out the hotel!!!!
After an hour, most the guests had arrived and it was very clear there was a problem,
the waiting staff tried to set up the chefs radio from the kitchen, they were unable to get this to work, but did provide something to watch ( the confusing thing was there were wall mounted speakers all around the hall, maybe linked to nothing?)
My mother started to wonder what was going on and where my sister had gone.
The best man asked the manager to explain to all the guests what was going on and why there was no music or disco - the manager refused and left the room!
A DJ was found and was greeted to a round of applause - i think the hotel was lucky to find someone this fast on a sat. night.
A good night was had in the end - however my mum did have difficulty in getting any of the wedding cake back and was told it had all been served - so any couples wanting to keep the top tear be warned, and all the flowers went missing!!!!?
The hotel have since compensated a few hundred pounds and a spar break(on request)- to be honest they should have got it free - what a shambles
Plenty of hotels in Bournemouth look around this hotel does not care about your day just your money!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your review further to your Mother's wedding.
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There are some points that need clarification.
We have 80 complimentary carparking spaces and very rarely do we have an issue given that the on street parking is also free.
There was an issue with timing on the ceremony which I have discussed with the Bride and Groom, as you know the DJ was sick at short notice and the person running your event didn't want to worry anyone without due cause. Yes we should have created a more appropriate atmosphere in the meantime until he arrived but this is the first time we have been let down.
I also know that you swore and shouted at this person to the point where he was going to ask you to leave and caused him to stray from ettiquette by insisting he deal only with you and not the best man.
The leisure club is montiored by lifeguard trained staff and covered by cctv, there is also very clear signage stating that children should be accompanied by an adult.
I am sorry you felt the need to say these things given that your Mum said if the entertainment had arrived on time there would not have been an issue, as you know we have compensated them and they were happy with the conclusion and making them happy is the outcome I wanted.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.