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“A great staff team - great hotel for a family holiday.” 4 of 5 stars
Review of BEST WESTERN Hotel Royale

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BEST WESTERN Hotel Royale
3.0 of 5 Hotel   |   16 Gervis Road, Bournemouth BH1 3EQ, England   |  
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Ranked #14 of 76 Hotels in Bournemouth
Certificate of Excellence
London, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“A great staff team - great hotel for a family holiday.”
4 of 5 stars Reviewed August 4, 2014

We booked this hotel after reading other reviews on trip advisor and we were not disappointed. We had two rooms, one for my husband and I and a family room for our daughter, son-in-law and two small grandchildren. The family room was a little small and could have done with a bit more storage, however, the children loved their bunk beds. Our rooms were on the top floor and they were very hot, but then we were lucky enough to be staying during a mini heatwave! Room info tells you fans are available and sure enough staff were happy to bring a fan up to our rooms as soon as we asked. Both rooms were very clean and the beds were comfortable. Rooms were made up quickly each day.

Food was very good - the buffet style breakfast offered everything you might want, it was nicely presented, hot food was hot and fresh, and staff ensured that all dishes were topped up with fresh supplies throughout service. We ate in both the bar and the restaurant in the evenings and the food in both was very good. Children are made welcome in both the lounge bar and restaurant and the little ones enjoyed all their meals. Service was efficient and friendly.

The indoor pool was a big hit with our daughter who went for an early morning swim each day before most people were about, and with the grandchildren who enjoyed a dip later each day.

However, the best thing about this hotel is the fantastic staff team. They really do go the extra mile. Everyone managed the balance of professional efficiency and friendly helpfulness with skill.
The duty manager was really on the ball, you could see that he knew exactly what was happening and managed his staff team in a relaxed and hands on way, working alongside them in the restaurant and bar. A special mention for Suzie who worked in the lounge bar, she was great with the children and when our grandson was poorly late one afternoon she ran next door to the Dr's surgery and arranged for the GP to see him! Thank-you Suzie.

There is ample parking at the hotel which is a great plus because parking in the town is not cheap. There is a £2.00 per day charge for parking at the hotel but this money goes to a local children's hospice so this was a win win situation as far as we were concerned. We did not need to move the car at all during our stay as the location of the hotel is perfect - the beach, parks, town and amusements are all within easy walking distance even for out 3 and 6 year old grandchildren.

All in all this hotel is a great place for a family holiday.

Room Tip: Top floor rooms get very hot during summer - ask for a fan.
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thehotelroyale, Owner at BEST WESTERN Hotel Royale, responded to this review, August 11, 2014
Jen W
Thank you for such a lovely and comprehensive review following your stay with us. I do hope your grandson is fully recovered. Alan and Suzie very appreciated your kind comments as did all the team at the staff. Thank you for writing such a positive review which I am sure will assist future potential visitors in deciding to stay with us.
Please come and visit us again
Kind regards
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,008 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Swedish first
  • Any
English first
Winchcombe, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 4, 2014

Warm and friendly welcome from reception staff. We were concerned when told our room was in one of the chalets. There was no need as the room was spacious and comfortable. Our only small complaint was that the window that opened was small. As the weather was warm we would have liked more ventilation or air conditioning. Our room was spotlessly clean and all the staff friendly and helpful. At the buffet style breakfast there was a good choice of freshly prepared food. Evening meals were five star with excellent service. The indoor swimming pool is very pleasant clean and well looked after. The hotel is well situated about a fifteen minute walk from Bournemouth centre and five or six minutes from the sea front. We will definitely stay again in future and recommend our friends.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thehotelroyale, Owner at BEST WESTERN Hotel Royale, responded to this review, August 11, 2014
Philip A
Thank you so much for the most complimentary review about your recent stay with us. It was lovely to read that you enjoyed the 'five star' food and service, the room and pool and the weather has been so kind to everyone visiting Bournemouth. Please do come visit us again
Kind regards
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hull, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 3, 2014

Great hotel, lovely building, tastefully furnished in lounge and restaurant, very elelgant, professional staff, this hotel is in a good location away from the busy areas but only a short walk to beach and town. The food and service was excellent, their cream teas were much appreciated after a day out, we sat outside to enjoy them. We used the pool which was fine no complaints. We would return to this hotel.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thehotelroyale, Owner at BEST WESTERN Hotel Royale, responded to this review, August 11, 2014
Elisabeth S
Thank you for the wonderful review and I was delighted to read that you enjoyed all aspects of your stay with us. The chef was so pleased with your comments about his food and the staff all appreciated your taking the time to compliment them
Thank you and we look forward to welcoming you back
Kind regards
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 29, 2014

I stayed here for four nights with my husband and 15 month old son, returning on the the 25th July. We had a lovely stay in the chalets at the back of the hotel. The room was comfortable, spacious and spotlessly clean. We were able to park directly outside our room, which my husband found very useful with regard to unloading all of our luggage! The hotel is in a handy location and is just a short walk from the sea front. The food was lovely and was served all day in the lounge bar, which was really useful with a young child who needed to be in bed early after an active day at the beach. However, the biggest plus of this hotel is the staff. They really seem to care about making their guests feel welcome and ensuring they have a happy stay. They were always friendly and helpful & were particularly fantastic with our little boy, paying him lot's of attention which he really loved! We would definitely stay here again.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thehotelroyale, Owner at BEST WESTERN Hotel Royale, responded to this review, July 30, 2014
Helen C
What a lovely review - thank you so much! I was delighted that you enjoyed your stay with us and that the service from our team was excellent, especially for your 15 month old son. We are very lucky at the hotel to have such a committed and service minded happy team. Please do come and stay with us again
Many thanks and best wishes

Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chorley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 28, 2014

Wonderful staff, excellent position, very good restaurant, lovely pool but tired bedroom. Needs some investment but overall a lovely stay. Common areas are fine and gardens are a bonus. We will go again but ask for one of the better rooms.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thehotelroyale, Owner at BEST WESTERN Hotel Royale, responded to this review, July 30, 2014
Valerie B
Thank you so much for the complimentary review - we all appreciate your taking the trouble to write the review. I do hope we will have the opportunity of welcoming you back in the near future.
Kind regards
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel Royale

Address: 16 Gervis Road, Bournemouth BH1 3EQ, England
Phone Number:
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Free Breakfast Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Bournemouth
#9 Family Hotel in Bournemouth
#12 Romantic Hotel in Bournemouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Hotel Royale 3*
Number of rooms: 64
Official Description (provided by the hotel):
The privately owned Best Western Hotel Royale is situated on Bournemouth's exclusive and tranquil picturesque East Cliff. All 64 bedrooms - including eight spacious Studio family rooms - have been designed with comfort and relaxation in mind. The modern leisure club boasts a large and airy indoor swimming pool. Adjoining the leisure club are the hotel's beautiful sheltered gardens, ideal for soaking up the Bournemouth sun. At The BEST WESTERN Hotel Royale we are very conscious that the actions of each and every one of us may have an impact on the environment. This is the belief that everyone at the hotel works with each and every day to ensure we're doing our bit to help build a sustainable future. To this end we currently hold a Prestigious Gold Award in the Green Tourism Business Scheme of which we are extremely proud. The hotel has a Green Committee who meet regularly to ensure that the Green Policy and Green Aims are not only followed, but are constantly updated to ensure that our commitment to the environment and the principles and standards we set are at the forefront of our decision making. All staff at the hotel are required to comply with our policies and are trained accordingly. ... more   less 
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Also Known As:
Best Western Royale
Best Western Bournemouth
Bournemouth Best Western

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