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“5 * service and food.” 5 of 5 stars
Review of BEST WESTERN Hotel Royale

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BEST WESTERN Hotel Royale
3.0 of 5 Hotel   |   16 Gervis Road, Bournemouth BH1 3EQ, England   |  
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Ranked #10 of 70 Hotels in Bournemouth
Maidenhead, United Kingdom
1 review
1 helpful vote 1 helpful vote
“5 * service and food.”
5 of 5 stars Reviewed July 23, 2014

I took my 86-year old mother for a short break here from the 22nd of June. She uses a cane and I was on crutches due to a bad ankle injury. Nothing was too much trouble. Help with the bags, putting my ice packs in the freezer in the kitchen (no minibars in the rooms), offering to carry things. The staff are genuinely there to help, obviously communicate with each other and actually try to anticipate what guests might need, such as an exchange I witnessed in the bar one evening when having a light supper with mum.

The bartender/waitress approached other guests and asked if they wanted a fan as they were staying on an upper floor and it could get quite stuffy up there. The guests replied it was fine, they didn't require one but were obviously pleased at the thoughtfulness.

The breakfast buffet is standard, good selection, with eggs, etc. kept warm and the coffee and tea are good quality. It is worth eating in the restaurant or having a meal in the bar as the chef makes even simple things like fish and chips taste really delicious as the ingredients are very fresh and it's all beautifully prepared.

Yes some of the hotel is a bit dated and some floors squeak (like the room over ours) but everything is spotless, the staff know the area and the hotel inside out and are willing to help you in any way and actually seem happy in their work. It's nice to get proper service with a smile instead of someone going through the motions.

Given the quiet, incredibly convenient location for the beach and town centre and parking on site (£2 a day) it is a lovely place to stay in Bournemouth if you are looking to relax.

Room Tip: If it's going to be hot, request a fan in advance.
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thehotelroyale, Owner at BEST WESTERN Hotel Royale, responded to this review, July 28, 2014
Heater R
Thank you for taking the trouble to write such a lovely review. I was delighted to read that you enjoyed your stay with your mother and that the staff were genuinely helpful and happy! We are very lucky to have a great team at the hotel who really do enjoy serving our lovely customers! Thank you choosing to stay with us and I hope we have the opportunity to welcome you and your mother back soon
Kind regards and best wishes
Michael Katzler
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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868 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

Stayed here with my wife & children & inlaws for three nights from 18th July.

We had a very enjoyable break. I had one of the chalets at the rear of the hotel which was perfect for my disabled daughter.

The room was on the ground floor with parking directly outside. It was spacious, very tidy and comfortable.

As a hotel manager of a four star hotel myself I have to to say I was impressed with the Royale. The staff were attentive and went that extra mile to ensure my family & inlaws were well looked after.

We all dined in the brasserie on the 1st night. The food and service was very good.

Breakfast on each morning was beautifully cooked and hot. 'Buffet style'

We all enjoyed bar food twice during our stay. Again, this was very good. Bar prices are very reasonable.

Overall, this hotel is a real gem. Definately one of the best in Bournemouth.



Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thehotelroyale, Owner at BEST WESTERN Hotel Royale, responded to this review, July 28, 2014
MabelEtherington
Thank you so much for the kind words! and coming from a four star colleague it really does mean a great deal to the whole team at the hotel as I am sure you are well aware - thank your compliments about the food…. they were much appreciated by the chef and his team. Please do come and visit us again
Kind regards and best wishes
Michael Katzler
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oxford
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 21, 2014

Spent Saturday and Sunday night at this hotel. We arrived early and our rooms were not ready but the receptionist said she would take a telephone number and call us when it was ready. We left the car and luggage in the car park and walked into town, (winter gardens and shops about 10 minute walk.) We got a call about 2pm to say the rooms were ready. Rooms were clean (bit smaller than we are used to but fine for a couple of days.) There was ample storage space, tv, tea and coffee etc. Bathroom clean and bright with toiletries. Did not use the restaurant for evening meals. Breakfast good. Selection of fruit, cereals, yogurts, cooked breakfast, pastries etc. Staff friendly but some of them seemed a little 'flustered' at times. Swimming pool nice but only got to use it on Saturday as it was closed down on the Sunday and Monday which was disappointing but not their fault. If you get a choice/chance ask for a room at the back of the hotel or in the annexe. We had a room in the front and it was a little noisy at times. Car park £2 per night (money goes to charity) There were a couple of issues we had and we contacted Best Western and had a polite apologetic reply. All in all a very enjoyable stay

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thehotelroyale, Owner at BEST WESTERN Hotel Royale, responded to this review, July 28, 2014
Jubie100
Thank you for the most complimentary review and I was pleased to read that Best Western were able to sort out your issues with them. I am sure that your comments will help other prospective visitors to decide to stay with us - thank you!
Kind regards and best wishes
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aylesbury, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

This hotel has excellent service the staff all very polite and helpful.
We were made to feel very welcome.
It is clean and tidy, the room cleaned and made tidy every morning,all tea making facilities replenished every day.
Above all, the food being of the highest quality and the breakfast buffet excellent.
The restaurant and bar staff very efficient and attend to your every need.
Heated indoor pool with gardens and loungers
We will definitely be staying again next year.

Room Tip: Front view rooms ,some with balcony overlooking tidy gardens.
See more room tips
Green Features: Good environment practises ie using towels again Saving energy.
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thehotelroyale, Owner at BEST WESTERN Hotel Royale, responded to this review, July 28, 2014
Dave G
Thank you for the lovely review and the the greatest compliment we could ask for is the knowledge that you will return to stay with us next year. I was delighted you appreciated the skills and efforts of the kitchen brigade who work extremely hard at this time of the year in uncomfortably hot surroundings!! We look forward to welcoming you back
Kind regards and best wishes
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 17, 2014

This surely has to best hotel in Bournemouth in terms of service, comfort and value for money. The staff are so friendly, the rooms clean and comfortable and the bar snacks are to die for! It's also close to the station if you haven't got a car. I can't wait to stay there again and have no hesitation in recommending it to others. It's a 5 star hotel but at three star prices!

Don O.

Stayed July 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thehotelroyale, Owner at BEST WESTERN Hotel Royale, responded to this review, July 28, 2014
Dan O
Thank you so much for the glowing review!! It really does mean a great deal to all of us at the hotel and we also thank you for your valued custom. Please keep recommending us and we look forward to welcoming you back in the not too distant future.
Kind regards and best wishes
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nantwich, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2014

What a great hotel. Excellent food, lovely staff very welcoming and nothing was too much trouble.
Room clean and comfortable, though perhaps a little basic
Excellent value both accommodation and food
Can't wait to stay again

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thehotelroyale, Owner at BEST WESTERN Hotel Royale, responded to this review, July 17, 2014
Matt B
Thank you so much for the most complimentary review which is very much appreciated by all the team at the hotel. I am delighted that you will be revisiting us which is the greatest compliment! We look forward to welcoming you back.
Kind regards
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel Royale

Address: 16 Gervis Road, Bournemouth BH1 3EQ, England
Phone Number:
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Bournemouth
#7 Family Hotel in Bournemouth
#10 Romantic Hotel in Bournemouth
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Hotel Royale 3*
Number of rooms: 64
Official Description (provided by the hotel):
The privately owned Best Western Hotel Royale is situated on Bournemouth's exclusive and tranquil picturesque East Cliff. All 64 bedrooms - including eight spacious Studio family rooms - have been designed with comfort and relaxation in mind. The modern leisure club boasts a large and airy indoor swimming pool. Adjoining the leisure club are the hotel's beautiful sheltered gardens, ideal for soaking up the Bournemouth sun. At The BEST WESTERN Hotel Royale we are very conscious that the actions of each and every one of us may have an impact on the environment. This is the belief that everyone at the hotel works with each and every day to ensure we're doing our bit to help build a sustainable future. To this end we currently hold a Prestigious Gold Award in the Green Tourism Business Scheme of which we are extremely proud. The hotel has a Green Committee who meet regularly to ensure that the Green Policy and Green Aims are not only followed, but are constantly updated to ensure that our commitment to the environment and the principles and standards we set are at the forefront of our decision making. All staff at the hotel are required to comply with our policies and are trained accordingly. ... more   less 
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Also Known As:
Best Western Royale
Best Western Bournemouth
Bournemouth Best Western

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