I took my 86-year old mother for a short break here from the 22nd of June. She uses a cane and I was on crutches due to a bad ankle injury. Nothing was too much trouble. Help with the bags, putting my ice packs in the freezer in the kitchen (no minibars in the rooms), offering to carry things. The staff are genuinely there to help, obviously communicate with each other and actually try to anticipate what guests might need, such as an exchange I witnessed in the bar one evening when having a light supper with mum.
The bartender/waitress approached other guests and asked if they wanted a fan as they were staying on an upper floor and it could get quite stuffy up there. The guests replied it was fine, they didn't require one but were obviously pleased at the thoughtfulness.
The breakfast buffet is standard, good selection, with eggs, etc. kept warm and the coffee and tea are good quality. It is worth eating in the restaurant or having a meal in the bar as the chef makes even simple things like fish and chips taste really delicious as the ingredients are very fresh and it's all beautifully prepared.
Yes some of the hotel is a bit dated and some floors squeak (like the room over ours) but everything is spotless, the staff know the area and the hotel inside out and are willing to help you in any way and actually seem happy in their work. It's nice to get proper service with a smile instead of someone going through the motions.
Given the quiet, incredibly convenient location for the beach and town centre and parking on site (£2 a day) it is a lovely place to stay in Bournemouth if you are looking to relax.