We stayed here whilst in Bournemouth for a beach wedding. The Hotel staff on arrival were professional and friendly, immediately giving the impression of a well run hotel. We stayed in the Tulip Suite which was a good size. The bathroom had an all singing, all dancing spa bath (slightly reminiscent of a space ship - coloured lights which changed colour and a radio incorporated!) We managed to soak the bathroom a couple of times by turning on a tap which sent water from one jet straight across the room and into the bedroom (soaking the contents of my vanity case!) We used this once just because you have to - but it was really noisy and took ages to fill. The shower was perfectly adequate. We also used the gym and swimming pool which was all pretty good - didn't stop in the pool long as quite a few people. We ate in the restaurant on the first night - superb food and service and actually extremely reasonable prices. The only problem for us was the very soft mattress on our bed - we were both left with bad backs! I actually almost rolled out when I got to close to the edge as it just gave way - might suit other people though. Other than that - the hotel was smashing as were all the staff. If it wasn't in Bournemouth we would definitely use again - but sadly I'm not a great fan of Bournemouth and doubt I would have the need to stay again. I will look out for other Best Westerns though as I would happily stay in another one.