You can't fault the public areas of the hotel, clean and beatiful. The Bar, pool and Blake's restaurant are lovely and the staff are lovely and so helpful! Although the majority (not all) of the reception staff were rude, unhelpful and unapproachable, the rooms were not upto a £170 per night standard at all! The only reason we chose this hotel was because we wanted a jacuzzi in our room which didn't work and then didn't work properly! The unhelpful duty manager gave us £30 off our just under £700 bill! Not acceptable. The beds sloped hugely. But to end on a good point, there was a guy who worked there called Dennis and he was absolutely amazing!