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“Great customer service” 4 of 5 stars
Review of BEST WESTERN PLUS The Connaught Hotel

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BEST WESTERN PLUS The Connaught Hotel
4.0 of 5 Hotel   |   30 West Hill Road | West Cliff, Bournemouth BH2 5PH, England   |  
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Ranked #1 of 70 Hotels in Bournemouth
Hampshire, UK
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
“Great customer service”
4 of 5 stars Reviewed March 29, 2013

Stayed here for 2 nights mid week while house hunting. From the first we found the customer service to be excellent, all the staff friendly and always looking out to help in any way they could - high attention to detail. Breakfast was super, good selection and high quality, well presented and served. Our room was fairly small but adequate, very clean, big bathroom, and the bed was very comfortable. Water was provided in the room, and the tea/coffee tray was generously stocked. The hotel location is ideal to walk into the centre, about 10 minutes. Car parking was sometimes a bit tight, but we always managed to find a space ( the Lodge is being refurbished, so there were a few vans around). The reception, bar, lounge areas are very smart and welcoming. We used the pool and steam room and found them to be clean and pretty much what you would expect, did not use the spa services. Only downside was the bedroom walls being a bit thin (or we had exceptionally noisy neighbours). We thoroughly enjoyed our stay and would not look to go anywhere else in the area, it was the attention to detail and customer service that really impressed us.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, April 2, 2013
Many thanks Carol for the excellent review and good luck with the house hunting. Hopefully, as a local, we'll see more of you in our award-winning restaurant, Blakes and you may even like to join the spa and leisure club!!

Best wishes and thanks again

David F Miller
Managing Director
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1,574 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (371)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
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English first
London, United Kingdom
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 26, 2013

The reception and lounge area are gorgeous. The staff were welcoming and efficient. Our room (situated in The Lodge) was clean and comfortable, but although the bathroom had a new suite there were obvious [minor] cosmetic faults with the quality of the finish. Breakfast was excellent. Location of the hotel is good.

Overall I would say this is a very good hotel that just needs to pay attention to the finishing touches.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, April 2, 2013
Thank you Babykong and thank you also for the tip about the "minor faults" in the new bathroom. I have sent our maintenance manager to check but it you have a moment I would appreciate your opinion.

Best wishes

David F Miller
Managing Director
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Southampton, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 25, 2013

Spent another wonderful weekend at the Connaught the 4th since June 2012, had good room ,wonderful food we would rate it 5 star complements to the chef. The service from all staff was superb, they are all attentive to your needs. Such a little gem this hotel cannot wait to return.

Room Tip: High floor with balcony
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, April 2, 2013
Brilliant Diana, thank you very much and a big thank you too from Chef.

Best wishes

David F Miller
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 24, 2013

Staff friendly, Room comfortable and spotlessly clean. The only downside was that when we arrived the restaurant was already booked up for dinner and due to a private function no hot food was available in the bar between 6-7pm forcing us to find another restaurant at quite short notice.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, April 2, 2013
Thank you very much Jel for your "pleasant stay" review. Apologies about the restaurant being full it was a very busy evening - I would just like to take this opportunity to remind guests to avoid being disappointed or having to eat late please book your table when reserving your room.

Best wishes and thank you again

David F Miller
Managing Director
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Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 23, 2013

I would describe this hotel as a little tired in places but trying hard & clearly undergoing some referbishment. It was exceptionally clean & the staff were very pleasant so can't fault it there.

I checked in late & because of that phoned in advance to say I'd be late so as not to get the bum deal of rooms. Well... I did. Disabled access, Lino covered bathroom floor with sliding door hanging off its hinges, next to the lift & with bad sound proofing (could hear next door's TV). As I was alone that night I wasn't too bothered. We were offered a move for the 2nd night to a more appropriate room. Quieter... bath... bigger bed. There was no balcony but as the weather was apauling, not too much of a problem!

The spa was a nice touch but again, a little tired. Plaster was peeling off the walls, some grouting needed some attention, an overpowering smell of chlorine & blue plastic "leisure centre" mats all over the floor.

I wouldn't not stay there again but, from my experiences, would probably try booking somewhere else first.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, March 31, 2013
My sincere aplogies that we didn't quite meet with your expectations Hydraxia. Room 54 is a newly refurbished room with a brand new, disable friendly bathroom - the "lino" is a top of the range, non slip, floor covering specially designed for disable friendly bathrooms and is a mandatory requirement. Apart from the emergency pulley it is a large and very user friendly bathroom so not quite sure why you considered it to be the "bum deal of rooms". Glad you found the room you moved to a tad more acceptable.

Best wishes

David F Miller
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
east sussex
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 23, 2013

I got married 47 years ago and spent my honeymoon at the East Anglia Hotel in Bournemouth (which has now been demolished and replaced with retirement homes). On celebrating our 40th anniversary and renewing our vows we were recommended to Best Western Connaught Hotel in Bournemouth which had just got a new owner. We had such a good time, we have, whenever possible, revisited this hotel to celebrate our wedding anniversary. We missed last year but went again this year and could not believe the first class changes that had been made to the reception area and one of the lounges. Although the old style was good the improvements make it feel more like a 5 star hotel and not a 3 star. During our stay the staff were always welcoming and had smiles on their faces showing that they were enjoying their jobs. The Managing Director, Mr Miller is not the type of person to sit and hide in the back office but could often be seen walking about and talking to guests and making sure everything was in order. The Room we had was number 58 and was extremely comfortable, clean and well decorated it had it's own balcony and in the bathroom were two bath robes and slippers. The swimming pool, sauna, steam room and gym together with the treatment rooms for massage etc., based on the lower ground floor was great and free to guests of the hotel. I could not finish my review without mentioning the hotels restaurant "Blake's", the food is 1st class from breakfast through to evening meal. On the day of our anniversary we invited some friends to join us for dinner and we all had an excellent time and are not surprised that the restaurant has two rosette awards from the AA and nominated by the Bournemouth Tourist Board. As you can see from the foregoing we were very pleased with every aspect of this hotel and will certainly be returning there in the not to distant future.

Room Tip: All the rooms we have stayed in have been 1st class
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, March 24, 2013
Deear Mr & Mrs Tobyeastsussex,

To say we were delighted to read your superb review would be an understatement, thank you. You may be interested to know that our maitre d', Mr Nick Rutigliano, was the restaurant manager of the East Anglia for a great number of years and came to the Connaught when they pulled it down. He was not there when you married and sadly he was not in Blakes on the night you dined with us but I am sure he will enjoy sharing his experiences with you when you next return.

Best wishes to you both and delighted you enjoyed your stay so much.

David F Miller
Managing Director
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Wiltshire
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 22, 2013

Stayed for one night only wish we'd stayed longer.
Previous night was spent up the road in the Hallmark which was terrible, but on arriving at the Connaught my spirits were lifted and our break to Bournemouth saved!!.
Room was lovely and spotless as was the bathroom which I always think is a must!!
Breakfast was lovely, excellent choice and the cooked breakfast was hot and what was refreshing was that it was served on a hot plate which is rare these days.
Thanks very much for a lovely stay and we will back again in the near future.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, March 30, 2013
Thanks very much for your "lovely" review RSC and we too look forward to your return visit.

Best wishes

David F Miller
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS The Connaught Hotel

Address: 30 West Hill Road | West Cliff, Bournemouth BH2 5PH, England
Phone Number:
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Bournemouth
#1 On the Beach Hotel in Bournemouth
#1 Luxury Hotel in Bournemouth
#1 Business Hotel in Bournemouth
#1 Romantic Hotel in Bournemouth
#2 Family Hotel in Bournemouth
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PLUS The Connaught Hotel 4*
Number of rooms: 56
Official Description (provided by the hotel):
This AA 4 star BEST WESTERN PLUS The Connaught Hotel is Trip Advisor's No 1 Bournemouth Hotel with a magnificent spa, an award-winning double rosette restaurant and 54 beautifully decorated en-suite bedrooms, including 3 junior suites, 6 executive rooms, superior, standard and single rooms, some with their own private balcony or terrace. The hotel is centrally located on the West Cliff and is less than 500m to the town centre, with all its bars, clubs and restaurants, the BIC, Pavilion Theatre, pier and beaches. Free WiFi, Free Parking and Free Membership of the Spa and Leisure Club await you. The Blue Water Spa and Leisure Club offers 2 gymnasiums, an 18m swimming pool and spa pool, a luxurious, fully tiled eucalyptus steam room, a superb sauna and a beauty and massage therapy suite. After a relaxing day in the Spa enjoy a fine dinner and top class wine in our award-winning, double rosette restaurant, Blakes, where Nick Rutigliano, the Maitre d', and his team will serve you with superb food, freshly prepared by Ben Nicol, the Head Chef. The hotel was again awarded the highly coveted Silver Shield in 2013 by Green Tourism for Business for its contribution to the environment and local community. Trip Advisor has once again awarded the 2014 Certificate of Excellence to the Hotel, the Spa and to Blakes Restaurant. ... more   less 
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Also Known As:
Best Western Bournemouth
Bournemouth Best Western

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