Staff very friendly, the rooms have all been re-vamped, nice and clean and the bed was very comfortable. We were told when we rung to add a travel cot that the rooms at the front with "sea views" were very very hot, and they were but each room had a fan which helped, although I do recommend you take an extension lead with you because there are not enough plug sockets and we could not feel the fan as it was quite a long way away from the bed at night! It is only a ten minute walk down a hill to the beach and winter gardens which are lovely, but going back up is quite steep so we used the venicular which cost £1.25 per adult which saved our legs! We love Bournemouth and would stay here again. Parking is very limited but well worth waiting for a space as it's only £5 for 24 hours which is very cheap compared to all other car-parks in Bournemouth.