Staff very helpful and friendly, hotel clean and in good repair. Room 801 fantastic - big for the kids to run round and play in and the separate bedroom for us invaluable. The bath in our room added a touch of luxury too! I would happily pay more to guarantee this room again. Mary on reception was great both on the phone and when we arrived and during our 4 day stay. She even posted the postcards I wanted to send on my behalf!! Breakfast was very good value for money for us - 2 adults and 2 boys 6 & 8. The boys loved going up to the buffet! (We even managed to pack up a sandwich each day for 'Miles' - a homeless chap who had a 'spot' on Westover Road just down from the hotel). We had one evening meal at the hotel restaurant and even though the service was a little slow the food was really good and the meal deal helped it to be good value for money. We had an unscheduled fire alarm on one morning at 8.15am (due to business next door setting alarms off) however the evacuation was calm and efficient and we were kept fully informed - James the manager even sent a letter to everyone apologising for the inconvenience! Overall we had a fantastic time and the location of this hotel is spot on. Thank you to all the staff who made our stay great!