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“dirty, lack of customer service and run down facilities” 2 of 5 stars
Review of Parkdean - Torquay Holiday Park

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Parkdean - Torquay Holiday Park
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4.0 of 5 Cabin/Campground   |   Kingskerswell Road, Torquay | Devon, Torquay TQ2 8JU, England   |  
Hotel amenities
Ranked #23 of 30 Specialty Lodging in Torquay
Sussex
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“dirty, lack of customer service and run down facilities”
2 of 5 stars Reviewed January 7, 2014

we went last Summer (2013) for a holiday with my son then aged 1 and nephew then aged 2, it was a Sun holiday so we were not expecting anything lavish. Prior to arrival i called and advised i would like to be located close to facilities as we had two pushchairs and i was not able to lift alot of heavy things and walk too far due to medical condition.
They confirmed we were allocated a standard carvan and that my request would be accommodated as best possible - i was happy with this until...
We arrived were allocated an apartment in the apartment block we were on the second floor and it stank of stale smoke and damp! immediatly i went back to question this and advise i was not well enough to climb the stairs with both children and pushchairs and there was no lift i complained about the balcony as the flooring was peeling away and completely unsafe for little children to be on
They were extremley rude to me and my other half demanded that we saw the manager who eventually re located us to a caravan closer to facilities, this was a much better standard but was still tired and run down.
We used the park on site this was actually ok apart from rubbish stewn everywhere, we didnt use the entertainment nor the penny machines but the whole area this was located in was tired, run down and very tacky
i would not reccommend this to anyone i know nor will i return - we did have to pay to be allocated in the caravan afterwards but i complained and got this back afterwards
its in an ok location if you drive out to things but thats about it.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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320 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • Any
English first
Bristol, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 5, 2014

Again we were not disappointed with any aspect of our holiday at the end of the 2013 season including the attentiveness of all staff and the management team, we had a great time.
We have just settled the balance of Holiday Number 1 for 2014 at the end of March, and look forward to spending the week again at Torquay Holiday Park in one of the new Goodrington caravans, I' m already counting the weeks (11 to go !!!!!!)

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall, UK
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 16, 2013

Stayed here Nov 2013 on our annual 9.50 break with friends. Had upgaded to CH and double glazing because of the time of year - glad we had as caravan seemed fairly new and therefore quite clean and tidy.

Reception staff were very friendly on arrival and we were able to get in earlier than the stated 4.00 check in. Only really used the site as a base to put our heads down - and spent most of the time in Torquay. Quite a walk to town, bus stop down a lane which isn't good in the dark, so used freephone taxi - £9 trip to town. £18 a day - quite a lot of taxi money at the end of the week.

Popped in to the show bar first night but not many people there - last week of trading - but I expect its quite full in the summer - Enthusiastic childrens entertainment - hats off to them as there was only one child watching!

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading Berks
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed November 3, 2013

Wish I had read reviews here before booking this site for a Sun £9.50 holiday, arrived to a tatty old caravan,skylight leaking paper on floor, ripped seat dirty toilet, complained to reception got offered another caravan or an apartment chose the apartment very spacious with heating, comfy beds even the sofa bed, entertainment so so, swimming pool ok for kids, only thing that spoilt the stay was people next to us making too much noise until 2am informed security they made sure no noise after 12.30 thereafter, cannot fault the staff they were very friendly & helpful so 10/10 for them & the apartment

Room Tip: Apartment 204 on the top floor but worth the 3 flights of stairs, if you have noisy neighbours repor...
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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brecon
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 2, 2013 via mobile

Don't arrive early as we did because you will not be allowed in till the exact time on your confirmation. Greeting not great and not really told anything apart from which caravan was ours.

Caravan itself was fine, clean and everything working. Beds were made but duvet covers inside out, strange ( also note asking to strip beds before we leave) Double bed mattress not the best and could feel every spring. To close to reception and club though and could hear the disco and people till midnight.

We went half board and expected better. The restaurant (use that term loosely) very poor. Water dripping through light fittings behind the bar and a chalk board notice saying be prepared to wait 1hour for food in busy periods, with 2 children and 3 courses ordered we thought the worst but they did our food reasonably quick, others we could see waiting ages even though it is not that big a place. Tomato sauce 1 bottle shared between every table if you could find it. Menu - poor, most items from the deep fat fryer and everything with chips, wouldn't want to be here for a week on half board. Breakfast ok but only from 9am till 11am, maybe they should do it from 8.30 at least as if you want to get going you can't unless you forfeit the breakfast. If they read this please bring in some pro's to get this area if your business sorted out.

Pool was warm and clean, roof leaking here a bit to. Only 45mins per person though.

Not somewhere we will return to, defiantly not for everyone.

Stayed November 2013, traveled with family
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London, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 2, 2013

we stayed for a half term break 28th oct - 1nov, we have been on many of this type of holiday before so have a realistic expectation. The caravan itself was in a good clean condition, however the curtains were so wet i actually rung them out, quite a common problem in caravans (we take a oil rad and fan heaters with us to sort out any damp and keeps van warm at night since having kids a must). We were also missing a frying pan.
We arrived early which was not a problem as the kids were allowed straight into club house to join in activities (the entertainers and the activities were good). However we noticed the bar was shut and no food or drink available as the shutters were down. When our friends arrived we asked if there was any where to get something to eat and were directed to the cafe 800 yards away down very steep slippery hill (all literatures does state that this site is hilly and I would suggest anyone with mobility problems avoid this particular park) - now the moaning begins!

Arrival day - The cafe had a very limited menu from 12:00 it was sandwich or jacket potato, we ordered to find out no potatoes available and two of sandwiches not available. The food was passable but not good value (never is on site).

Day Two - swimming pool was small for the size of site so was restricted to a 40min time limit. In the evening we left for the club house at 17:30 as I had promised the kids a go in the arcade before kids club started at 18:30. However the arcade was very limited and not a great deal for children aged 2-4 and many of the little games they played just didn't work or swallowed their money so at 18:00 we walked into the club room bar. The door was still shut and no one was inside, but decided to take a seat and wait. A security guard came in and asked us to leave as this room (just off the arcade area, just separated by two swinging doors) had not yet had a fire risk assessment done for the evening?! by 18:30 people queuing through arcade/reception out the door into rain, then they opened the doors to a full on search from the security team, i mean pockets/handbags/buggies it was unreal I've been to night clubs with fewer bouncers and searches , this was for a tots club very strange experience . i felt a little uneasy having my kids in a venue that feels it needs this level of security, but didn't witness any arguments or aggressive behaviour .

day three, was spent at paigngton zoo (good day out)

day four, all hallows eve oooh! made some spooky masks, tomb stones etc. at kids club, for lunch we attempted the on site cafe again, big mistake we got a cheese sandwich with half a tub of marge in it, a ham sandwich dry so made our own still had marge to spare, all served with chips, not crisps and coleslaw as advertised (i try to limit the amount of chips the kids get on these holidays which isn't easy as they tend to offer chips with everything), and best of all was a prawn sandwich with 4 yes FOUR small prawns in it (£4.95) we sent this back to the kitchen and was told this was how they were told to make it by the management so asked for refund. we went for dinner at a local pub we had to find ourselves, as reception staff could not recommend any local pubs in the area?(very helpful NOT!) there are a few pubs close by thank god for the internet, we went to the PEN INN on the A380 a true gem excellent food, friendly staff, real value for money would highly recommend even if only passing through. Back to the site for a halloween party what we have all been looking forward to all week, we arrived at 18:50 to a packed club house, people, buggies everywhere walkways blocked dance floor solid, a real fire risk! could not even get to the bar, no singing or dancing for kids they got so bored and asked to leave, it was a total disaster the club house is far to small for the size of site, on such a busy night, would have been nice to see the security team from earlier in the week, perhaps with a counter checking venue capacity!.
We also needed to use the laundrette as our youngest was sick in bed one night, there were signs on wall not to use liquid or tablets in the machines fair enough i thought, so i went to the on site shop next door to find it very limited and expensive, in fact all they had in the way of washing powder, was ariel liquid tablets bio (we like to use non-bio). but standing there with blankets and teddys covered in sick what choice did i have.
we have stayed on far cheaper sites with much better facilities DO NOT RECOMMEND AT ALL!

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baldock, United Kingdom
1 review
5 of 5 stars Reviewed November 2, 2013 via mobile

We stayed here for the October half term week and have had a lovely time.
Our apartment was very clean and comfortable, with a well equipped kitchen . The only fault was the bathroom was a bit tatty but still clean. The staff were all very friendly and helpful. The entertainment staff did a great job and the kids all really enjoyed the kids clubs and shows put on.
The swimming pool was very clean and nice and warm. The food in the restaurant was also very nice.
I would definitely stay here again.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Parkdean - Torquay Holiday Park

Address: Kingskerswell Road, Torquay | Devon, Torquay TQ2 8JU, England
Location: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #23 of 30 Specialty Lodging in Torquay
Hotel Class:4 star — Parkdean - Torquay Holiday Park 4*
Official Description (provided by the hotel):
It was the Vistorian's who coined the phrase 'the English Riviera', likening this stunning 22 mile stretch of Devonshire coastline to its French equivalent. And with its balmy weather, sub-tropical plants, gastronomic delights and colourful waterfronts, it's easy to see why. So where better to spend the summer than at Torquay holiday park, close to all the Riviera's finest attractions. * A lively park in a country hillside setting * Stunning views towards nearby Torquay * Close to Brixham and Paignton seaside resorts * Blue Flag beaches just three miles away * Fantastic Showtime Entertainment ... more   less 
Also Known As:
Torquay Holiday Park Hotel Torquay
Parkdean - Torquay Holiday Park Devon

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