We booked the Balmoral as most of the reviews were favourable. However, our experience was completely opposite. Almost everything part of the building squeaked including door handles, our bed and nearly every floorboard which was irritating as there wasn't much space to walk 'around' the noise.
The bed mattress was very old, worn and uncomfortable. I was woken at 2am by the shower constantly dripping. The room also smelled of urine and noticed the waste pipe was not fitted properly. We also felt really uncomfortable taking a shower as it didn't look clean and generally was a bit off-putting showering with the urine smell around.
The service at breakfast was also very poor and having had to wait 15 minutes just to order a coffee is simply not ok. When leaving I spoke with the Manager about my experience and he was understanding and dealt with my issue professionally and to my satisfaction.
However this will not change our minds about coming back to this sub standard hotel with unsatisfactory service and level of comfort especially for the outlandish price they charge per night. We would not recommend this place.
Having since read more reviews it seems all review have been met with scathing replies from the Management and interestingly the Customers is always at fault never theirs which demonstrates they have no regard for there customers..
- Official Description (provided by the hotel):
- The Hotel Balmoral - set in a superb Torquay location overlooking some of the most beautiful coastal scenery on the English Riviera. Elegantly furnished and decorated public rooms give the hotel a restful, welcoming atmosphere with a touch of class, which is matched by the hospitality provided. The Hotel Balmoral stands in its own secluded grounds in a quiet, peaceful setting, yet close to all the amenities and attractions of Torquay Devon. ... more less
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- Also Known As:
- Balmoral Hotel Torquay
- The Hotel Balmoral Torquay, Devon