Me and my mother booked a trip to Torquay with National holidays and the hotel advertised was the Bay Trecarn. This hotel looked great and had super facilities and we were really looking forward to arriving. Unfortunately it was the Maycliffe that the coach pulled up outside of. Upon first impressions, the building didn't look terrible but it was concerning that the windows on the ground floor, as well as some on the first floor, had bars on them. We were greeted by Pam who was very bossy and herded us all up like cattle in the "bar" for registration. It's worth pointing out that the lounge in this building holds 19 people whereas our coach consisted of 48 people. Upon receiving our room number we began to navigate to it through its heavily congested, ridiculously thin corridors. We arrived at our room only to be grossly horrified. The first thing we seen was the filthy, thick, grimy red carpet that we never once stepped bare footed on. This is unforgivable allowing it to get this worn as a carpet greatly influences a room. The next thing we noticed was the distinct lack of storage. One unit of three drawers for 2 adults. Even this unit was greatly worn and chipped. The tv, which was the size of a dvd case, was cellotaped to its bracket meaning it was only truly viewable in one position. The bathroom was really not up to anything and was no bigger than a few foot. It was also furnished in avocado which is way past its fashion date. The shower was actually frightening to switch on so we never tried as it was so old, I bet it is the only building left with them, in the world. When we looked at the beds we were greatly concerned. The mattress protectors were covered by an abundance of hairs and various other bits and upon calling pam up to see for herself, we were talked to like infants. She kept rectifying that the bedding is cleaned every day. We did get a new pillow off her but quite frankly, the protector was shameful. The hotel reception, which is the first thing you see, is clearly a joke and is un-staffed. In fact, we never once seen anyone at it. It is a cheap build and is utterly embarrassing. They also allow you to leave valuables which, considering it's un-staffed isn't wise. There is also a fish tank at the reception and the poor fish in it are in a world of misery. The tank is thick green with algae and is disgusting. In our room we had a bible of rules to follow which had stupid rules in it such as not being allowed to wear shorts. It also says that if you need to contact them at night, you have to either use your mobile or use the bell, which is positioned downstairs at their door. Not everyone has mobiles and if they were immobile, they'd be in great danger as they wouldn't be able to contact anyone. The bell by the way is about 7 foot high so if you in a wheel chair, good luck. In the mornings, people were just stood around waiting for various rooms to open. The bar was un-staffed on at least one night and the barman was over the corridor in the lounge watching TV. Due to its silly opening times, one of the children on the trip was actually denied a drink and we're told something like "no, you can't until x-o clock". The range on offer was, at the time of our request very, very limited and very, very expensive. A small bottle of water for £1.20 when you can buy 4 for a pound in certain shops; and the bottles are much bigger. It has to be said that one of the most shocking things was the fact that there was a ladder left at the side of the building 24-7 right upto some ones room. This is such a security risk I cannot believe they have gotten away with it. In terms of Pam and Bob, they were both found to be below standard. Pam loves to be in charge of everyone and acts like a proto-typical headmistress. Bob was arrogant and failed to make eye contact. We actually only seen Pam on arrival and on departure, aswell as our complaint with her. Anyone coming to Torquay, or booking with National holidays to here, avoid at all costs. I mean seriously, even if the trip is advertised with another hotel, you could end up here. Seriously AVOID, and National Holidays, you should be publicly shamed as you don't care at all about your customers. Absolutely terrible.
- Also Known As:
- Maycliffe Hotel Torquay, Devon