We stayed here for one night to attend a wedding. We paid £99 for our room and due to sleep problems, asked for a quiet room. On arrival we were met by sniffy staff at reception and given our room key. The room was laughable - the bed was almost hidden behind the door and the bathroom window was lodged open with an empty toilet roll. Ideally, it was right next to the lift which squealed and wailed everytime it was used. We came back from the wedding and the noise was unbearable. I rang down and asked for a different room, where we were told to pack up and get dressed and come down to the lobby to get the keys for another room! We toiled down, very sleepy and cross to be met by another sniffy receptionist who just gave us another key and off we went. This room was bigger and overlooked the rubbish and all the airconditioning pipes and was equally noisy. The bed clothes were awful - old, stiff, dusty bedding and we slept under nothing in the end. The toilet seat was all over the place and the shower was mouldy. We just tried to sleep in the extremely lumpy and uncomfortable two single beds pushed together (by the hotel). In the morning, we were ignored by the staff serving breakfast and I decided to complain. I met the manager after waiting a while and outlined the issues we had had. His response was exactly -" you booked on the internet and you got a cheap price. This gives you no right to complain as you are getting what you paid for." I was dumbstruck. He was patronising and unpleasant and said if we would guarantee going again, next time he would give us a better room. My response was more polite than I actually wanted to be. I wouldn't recommend this except for sheer comedy value.
- Also Known As:
- The Livermead House Hotel
- The Livermead House Hotel Torquay
- The Livermead Hotel
- Livermead Hotel Torquay
- The Livermead House Torquay, Devon
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