Booked here for 9 days for a business trip. They put me in room 1 right next to the busy road. Traffic was very noisy I couldn't sleep at all. The next day I asked to switch room but they said none available, so I had no choice but to find another hotel. They said NO REFUND for ALL 9 DAYS, I was very surprised but talked with them nicely about other options. Finally they said one family room was available (I knew it because on their website it showed vacancy) they showed me the room but said it was only available for a few days, "AFTER THAT YOU ARE ON YOUR OWN" were their exact words. Horrible customer service. Laughable anywhere in the world. I ended up getting half of my money back and moved to another hotel. My colleague booked the same hotel and had to leave one day early. This couple wouldn't give her the money back either. GREEDY and UNPROFESSIONAL when it comes to financial transactions.
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- Also Known As:
- Ashwood Grange Hotel Torquay, Devon