We stayed at this 5-star b&b in suite no. 9 for five nights and the first impression was really good.
But even though we were the only guests there for three of the nights, our room didn't really get cleaned. There was still dirt on the floors, both in the bathroom and in the lounge area. The toiletries didn't get filled up and the dvd's and books in the room were covered in dust on our arrival. We also discovered old black spiderweb behind the bathroom curtains and a thick layer of dust on top of the cupboard.
On our departure, there were also some issues with our payment method as we were told one thing on the phone and then another when we were to pay for our stay.
Overall, we were quite disappointed with the standard of the accomodation, not worth the 5 stars if you stay for a longer period.
The breakfast was excellent though.
- Official Description (provided by the hotel):
- We like to offer our guests the highest standards of quality and style when staying at The Carlton Court guest house in Torquay as reflected in our 5 star guest accommodation award. We are situated in a quiet location just a 10 minute walk from the main seafront and town centre with excellent public transport facilities nearby. ... more less
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- Also Known As:
- Carlton Court Torquay, Devon