We called into here looking for a simple lunch of sandwich and drink however, once my family had decided what to order was only then informed they had limited bread and fillings as they'd been taken by surprise by the custom that day. We were not impressed with the service very slow, no real teamwork to serve you as a paying customer and I'm sorry but in this day and age not to be stocked up with bacon, bread, egg mayonnaise or salad is quite poor (or even send someone to replenish stocks as this was at 12.30 lunchtime) then to be told I had to go next door to pay just really ended the lunch on an all time low, such a shame cause its in a lovely position I left thinking I could do better without even trying!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 26, 2013
So sorry to hear that you didn't enjoy your visit to Burridge's, however I think you might have visited us later in the day than you remember. We did have one particularly busy Saturday recently and unfortunately ran out of some products, although when I looked in my log of sell outs this didn't happen until 2.45pm. Unfortunately this coincided with our credit and debit card machine not working, as we did not wish to inconvenience customers by refusing card sales the shop next door did offer to allow us to use there machine. I think that this is what you were referring to when you mention paying next door. We are still in our first year of trading and are still learning however we do have a considerable number of local customers and as I can see you live in Torquay I do hope that you will give us another chance. We do appreciate all feedback and have taken your comments on-board and feel that this will help us to improve our customer service in the future. Julie Sweet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.