The outside of the hotel looked bright and inviting. Upon arrival, my colleagues and I were kept waiting for some time whilst the hotelier was on the phone in reception and he totally ignored us and there was no apology for keeping us waiting. When I was shown my room it was small and the bathroom floor looked grubby. It was actually clean but it looked like some stuck down floooring had been removed and the adhesive hadnt been properly cleaned off. I had a twin bedded room and the bedspreads were shabby and one had a large yellow stain on it. The sheets, pillowcases and quilt cover were however very clean and nicely pressed. I also had a lovely flat screen TV that I could watch laying in bed, although the reception wasnt great. The tea cups in the room looked clean, but when I made some tea it tasted awful, I suspect because the cups hadnt actually been washed properly. On the 2nd day the room was 'cleaned' but they never washed up the cup, the bed wasnt tidy and the room hadnt been hoovered - talc from the day before was left where it was. I was provided with a bath towel and a bar of soap only - no hand towel or any other normal hotel offerings were in evidence - this is a no frills hotel!
At breakfast we were given no choice - just 'full english' which firstly came without sausages! When we asked where the sausages were we were told we had mushrooms - but after persisting we were brought some sausages. The waiter was keen to get away and whipped away plates etc before my colleagues had finished. The coffee was lukewarm and greasy and the tea was even colder! On the second day we were given more choice, but the food was just slopped on the plate from the warming dishes with no care for presentation or hygiene and the fried bread had sat there so long it was like cardboard.
In addition to the above, the swimming pool was not in use as it was grubby, the bar wasnt opened in the evening as it was in use for some sort of training session.
Thankfully my stay there was short and paid for by someone else as I was attending a conference.
This hotel needs some updating and some customer service training for its staff, but I wouldnt stay there again and I certainly wouldnt reccomend it to anyone else until there has been a change of management or I was assured of significant improvements.
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- Also Known As:
- The Ansteys Lea Hotel Torquay, Devon