Just returned from the Devonshire Hotel, really disappointed, we are not fussy people, however our room was located in the annex, which they call the Lodge, dirty, damp, very creaky floorboards, rotten windows, furniture very old, beds very uncomfortable, and my pet hate, a sink in the bedroom, and not the bathroom. Read reports saying "stay in the lodge", DONT. You have to go outside, and when its pouring with rain, its not funny. The resident chap that calls Bingo is awful, he just wont get on with it, keeps waffling between numbers. Acts Ok, seen better. I prefer the Daishes Hotel on the Isle of Wight, Newquay and Bournemouth. Far superior.
Make sure you stay in the main Hotel and not the Lodge, these rooms need to be re-furbished badly
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am sorry your stay didn't meet your expectations, but i would like to point out one or two facts which the guest has not mentioned in their review. The holiday was originally priced at £189.00 which included coach to and from the West Midlands and 4 night’s dinner bed and breakfast. The guest picked up on a mail shot that was sent out a week before arrival which was selling some cancelled rooms at £149.00 the guest rang the booking office and was complaining about the price drop.
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In the end the sales office decided against company policy to refund the difference but on the understanding the guest lost their booking requests and was to take one of the cancelled rooms.
The guests were given room 55 in our lodge as this was a cancellation, on arrival the guest make it clear she didn't like being in the lodge, by the next morning the guest had found a hand full of things she was not happy with including towels and window needed cleaning, all their issues were done there and then which the guest was thankful for. she then went on to other things which didn't meet her approval, this included Simon our entertainment host who does a quiz and the bingo which 99% of our guest love, i am sorry if he was not your cup of tea, but many find him very funny and that’s why they ask for Simon when he is not here. The rooms in the lodge are as clean as the other rooms in the hotel, some of the rooms may not have been updated yet but plans are afoot to start there next year, many guest like the lodge as it’s away from the entertainment.
in review of this review it should be noted that if you want the last minute prices then you should be a little flexible, in the words of the reviewer above, don't expect a royal suite for a pittance, if you do your expectations will not be matched, we offer very good value holidays for those that understand value for money including the dreaded VAT which we should remember is 20% of the cost of the holiday.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.