After visiting the Grand Hotel on Friday evening 30th August I felt I had to make a comment regarding my visit. On arrival we sat down& waited for at leased 10 minutes to be served by a girl who was obviously under pressure noting this we looked at the male staff behind the bar they looked very stern no smiling faces and were infact simply bullying the under staff. Later on in the evening the two behind the bar had an argument with jugs of milk being slammed on the bar & arguments taking place in front of customers. Not what I expect at the Grand Hotel. I have noticed on previous stays with you that your staff all look unhappy & the managers seem to intimidate & argue with them all the time. On leaving there was no goodnights or thankyou's ..... Very disappointed.Shall I stay with you again....It would be very doubtfull. Mr G Gillard
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