We arrived at 5pm on a Sunday evening after attending a family wedding.
The reception staff were very helpful and checked us in to a room made up for three.
On opening the door to the room - which was on a lower ground level it smelt slightly damp. As we looked out of our window which had a net curtain someone was peering in whilst sitting on the curb fastening their shoe laces. I immediately returned to reception to complain as my daughter was slightly disturbed about having her bed placed so close to the footpath situated directly outside our window
Reception staff immediately explained they had checked if there was any other room available, but the hotel was fully booked and we would have to ask them next morning to check to see if we could be moved .
Later that evening we opened up all the UHT milk cartons to find they were all sour and seperated. We returned these to the reception staff who said, were on earth have they come from we havn't used cartons for quite some time.
When we decided to get into bed that evening are beds or bedding had a damp feeling to them.
Next morning the reception staff did tell us we could be moved and to pack all our bags up and they would move them for us.
I did also get a refund for the first nights stay as they explained they have a good nights sleep policy of a refund if your not happy, which we were not. Subsequently the rest of the holiday was much better and the room we were moved to was much better too. The room was clean, tidy and well kept, exactly what you would expect from Premier Inns, which we have stayed in all over the UK.
I would recommend this hotel as everything else including the breakfast was lovely but the first nights experience, did put a dampener on the start of our break - sorry for the pun.
- Also Known As:
- Premier Inn Torquay Hotel Torquay
- Premier Inn Torquay Hotel
- Premier Inn Torquay Devon
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