We stayed here at the beginning of October for 3 nights and can confirm that the Premier Inn standards were met.
However, we rejected the first room offered as it was in the main building at the rear and having stopped in this hotel many times previously before it became the Premier Inn, we knew there were better rooms elsewhere.
They then offered a nice room at the rear of the newly built block at the side of the old Belgrave Hotel, and it all seemed to be going well until the next morning when we ventured out and used the lift. Running water could be heard as we stepped out of the lift at the ground floor and it sounded quite a gush.
On our return, we saw all the room cleaning staff emptying buckets of water in a chain-gang fashion. There was a bloke in a well beneath the lift floor filling up the buckets and then passing up to the next person. The water eventually ended up one floor above and deposited on the garden at the rear entrance.
The manager could have sent for a local carpet cleaner who could have sucked the water out with his machine for a few quid, but he probably did'nt know this was possible. The rooms were not ready as quickly as usual because the staff were being used for the bale-out.
Noise from nearby rooms and corridors was minimal, the evening meal in the restaurant was as expected, and the pretty basic fare was delivered by overworked foreigners. Reception was competently handled but again understaffed.
I will definitely return because of the hotel's great position in the resort, but will insist on a room with a sea view in the new block next time.
- Also Known As:
- Premier Inn Torquay Hotel Torquay
- Premier Inn Torquay Hotel
- Premier Inn Torquay Devon
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