We were told at last minute that our original hotel the Inglewood had closed down so had to go to the Kistor. We stayed between 13 -17 May 2013.The hotel was warm and the staff very helpful. It was clean where it mattered, beds and bathroom, dining room etc. Badly in need of refurb, We could see daylight through the window frames in the bedroom. The food was good apart from instant mash used in duchess potatoes and cottage pie (i didn't think they still made instant mash).
The portions were good and the food was always hot. The young staff were brilliant,they had everyone served n no time at all and the unloading and reloading of bags was done with speed and efficiency. I am disabled and was given a room up three flights of stairs with no lift and an over the bath shower. I could have changed rooms I suppose but we might not have got as big a room, and the outlook was nice. All in all we had a nice break with someone else doing the cooking, cleaning and washing up.
If you need special facilities, make sure you stipulate this when you book. I assumed there would be...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for taking time out to write your review.
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You are quite right our House keeping Team do a really good job of keeping us clean and tidy, including the Night Porters
I want to mention that our sister Hotel,The Inglewood has not closed but was closed during that particular week.
Yes, some areas of the Hotel are in need of refurbishment but despite this we like to think that we still represent good value.
Thank you for your kind observations about our Restaurant and Kitchen staff. They really are great! Fast & Friendly.
I sincerely hope that we the pleasure of hosting another Holiday for again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.