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“Close to everything!” 3 of 5 stars
Review of Jurys Inn Plymouth

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Jurys Inn Plymouth
3.0 of 5 Hotel   |   50 Exeter Street, Plymouth PL4 0AZ, England   |  
Hotel amenities
Ranked #12 of 21 Hotels in Plymouth
Sweden
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Close to everything!”
3 of 5 stars Reviewed September 19, 2013

The most positive feature of the hotel is its position - just a few minutes from Bretonside Bus Station, all the bus stops on Royal Parade and the new shopping centre. Easy walking distance to the Barbican and the Hoe. That said, all the rest is pretty average - rooms, breakfast, bar service - but the reception was mostly undermanned, especially when large groups arrived. Also disappointed that hotel nowadays assume that everyone has a lap top computer och smart phone and that there was only one guest desk top computer available - at a charge of £1 for ten minutes!!

Room Tip: Try to get as high a floor as possible at the back of the hotel!
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  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DevonHelen, Manager at Jurys Inn Plymouth, responded to this review, September 22, 2013
Dear Bryan

I am sorry your stay with us did not quite match your expectations.
When you are next with us, please let me know so that we have a chance to improve your experience.

Kind regards
Helen Dymoke-Marr
Helen_dymoke-marr@jurysinns.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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945 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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English first
Lincoln, United Kingdom
1 review
2 of 5 stars Reviewed September 17, 2013

Came to this hotel for a short break with the other half and I can honestly say I was very disappointed.

Check in took about 20 mins, We must of showed up at the busiest time!. No car park at the hotel. so was told by reception to go and pay £10 for the night only to be told after paying by the car parking attendant that the hotel are meant to offer 5 until 11 the next morning for £6!! would of been nice to be told seeing as we said we were leaving at 9 to sight see in Cornwall for the next leg of our journey to the receptionist!

Breakfast was okay. what you would expect. not very happy with the girl in the restaurant, Fiona I believe. When approaching her she seemed shocked she had to do some work and rudely told us to sit down over there somewhere! couldn't believe it. Wont be coming back again for that reason alone had the rest of the stay been enjoyable!

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen D, Manager at Jurys Inn Plymouth, responded to this review, September 19, 2013
Dear Chris

I am really sorry that the service you recieved fell below our standards and your expectations.
Please can you contact me to discuss the incident. I would be most grateful.

Kind regards
Helen Dymoke-Marr

helen_dymoke-marr@jurysinns.com
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Cardiff
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 16, 2013 via mobile

We chose Jury's Inn in Plymouth because of its proximity to my elder daughter's new university accommodation and booked a room with two double beds for my husband, myself and my younger daughter to stay overnight as ED wasn't able to move in until after 4.00pm. ED was sleeping at her digs for the first time.

After doing the whole moving in thing, we arrived at the hotel at around 6.30pm. We were aware that the hotel had no parking, but we weren't told where to park, so we missed the turning for the car park behind the hotel and had to drive around again to gain access to it. The car park only took coins, so it was fortunate that we managed to get together £10 in coins to pay the fee!

The hotel lobby was bright and modern and we were pleasantly surprised. We were greeted by a staff member after a short wait, and he duly found our booking. He told us that if we'd asked at Reception, we could have had a concessionary rate for the car park - it was a pity that information hadn't been included in the email we received that confirmed our booking. That was where the fun started. Their system had us down for a family room for two adults and two children, so he amended the booking and gave us our room key. We took the lift to the sixth floor and followed the seemingly endless corridors to our room. Opening the door we were greeted by three single beds and a put you up bed - not quite what we were expecting. So we retraced our steps back to Reception and our room was changed - we were still on the sixth floor, but we did have the right beds, a double and a single (YD was hoping for a double to herself!).

The room was adequate though a bit tired and the bathroom was a bit sad. The shower rail was badly rusted, the tiles were grubby and the complimentary toiletries were in containers bolted to the wall. There was a small pile of dark curly hair in the corner of the bathroom which did not belong to any of us! What I found strange was that the room was to accommodate three people, but there were two hand towels, two bath towels, two mugs - you get the drift. Three of everything would have been appreciated. I did not sleep very well as the room as there was a great deal of traffic noise even though it was so high up. Other reviewers have said that the windows were of poor quality and I would have to agree.

We had breakfast next morning in the hotel and ED came up to the hotel to eat with us. We paid £10 per person for our meal, but we later found out that if we had booked the night before, it would have been £8 per person. It would have been nice if we had been told that when we booked in. The breakfast itself was the usual big hotel buffet (Hiltons are some of the best) with a pretty good selection. My husband wanted his eggs fried and the chef in duty obligingly produced two fresh fried eggs in a short time.

All in all, an adequate stay - but it could have been so much better.

Stayed September 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen D, Manager at Jurys Inn Plymouth, responded to this review, September 18, 2013
Dear Guest

Thank you for sharing your experience at Jurys Inn Plymouth.
I have passed on your comments regarding the bathroom to both the housekeeping team and maintenance dept.
In terms of the information that you recieved with your booking confirmation, I would be grateful if you could email me and let me know which company you booked through so that I can pass on your feedback to ensure the information IS correct.

Kind regards
Helen Dymoke-Marr
helen_dymoke-marr@jurysinns.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 15, 2013

This provides a very central location for walking and seeing the sites. The rooms are adequate and the menu is tasty but I am sure the chefs are under utilized. Upper floors help as street noise can be somewhat annoying. Coach tours into the dining room get special preference and there is no alternative hotel dining except the bar for the rest of the visitors. Not totally acceptable for some ages.

Room Tip: Upper floors help with street noise. Ask for a fan on warmer days.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen D, Manager at Jurys Inn Plymouth, responded to this review, September 16, 2013
Dear Bonnie

So glad you found our menu tasty!! I will pass on your kind comments to the chefs.
Hope to see you again soon.

Kind regards

Helen Dymoke-Marr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, England, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 14, 2013

This is an average hotel, we were traveling on to Newquay the next day so only stayed one night.
We checked in early ,which was a bonus. The room was the usual corporate offering but on the top floor so we had lovely view of the Hoe . The bar downstairs was well stocked and packed at 5pm on a Saturday evening which was good.
Sky sports playing Aston Villa and Chelsea another bonus.
Overall a nice stay in a beautiful city.
Downside the random car park at the back of their hotel and then the walk to the tradesman entrance to enter the hotel.

Room Tip: The one tip is if you are driving in make sure you go around the bus station and a sharp left will t...
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DevonHelen, Manager at Jurys Inn Plymouth, responded to this review, September 15, 2013
Dear Guest

Glad we were able to help you check in early which we always do whenever we can.
Just to clarify, the entrance at the rear of the property is not the tradesman entrance it is simply a convenient entry point from the popular Barbican area.
So glad you enjoyed the view from the 8th floor, we look forward to welcoming you to Plymouth soon

Kind Regards
Helen Dymoke-Marr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 13, 2013

The Jurys Inn Plymouth is a great hotel not too far from the city centre, rooms are clean and the staff are all in all a helpful bunch.

I would however to advise against staying in this hotel on a Friday or Saturday as this place is a popular resting place for Sailors from nearby bases, as a result it can be a little loud.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DevonHelen, Manager at Jurys Inn Plymouth, responded to this review, September 15, 2013
Dear Guest

We are always pleased to hear our welcoming and helpful staff recognised. Thank you for this.
While we do sometimes have naval personnel staying with us which is always a pleasure, care is taken to ensure the bar and hotel are kept pleasant for all our guests.

Kind regards
Helen Dymoke-Marr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Top Contributor
79 reviews 79 reviews
41 hotel reviews
Reviews in 37 cities Reviews in 37 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed September 12, 2013

Just started experiencing Jury's Inns and quite pleased, although more expensive than Premier or Ibis. Still, location is what I want, and close to the centre of town is excellent. The Drake shopping mall is across the road and you can walk through that to get down to the Barbican and The Hoe.
I found the restaurant quite noisy as there were conference groups staying, and when they've had a few beers/wines, got quite rowdy - especially when returning to rooms after others were in bed.
One annoying aspect was the provision of an ice machine on every floor, which in the middle of the night, can cause quite a shock to a sleeper nearby (ME!) when other guests are filling metal ice buckets every 15 minutes!

Room Tip: Don't get a room near the ice machine!!!
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  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen D, Manager at Jurys Inn Plymouth, responded to this review, September 13, 2013
Dear Guest

I am pleased you enjoyed your stay with us, especially our great location.

Kind regards
Helen Dymoke-Marr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jurys Inn Plymouth

Address: 50 Exeter Street, Plymouth PL4 0AZ, England
Location: United Kingdom > England > Devon > Plymouth
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #12 of 21 Hotels in Plymouth
Price Range (Based on Average Rates): $
Hotel Class:3 star — Jurys Inn Plymouth 3*
Number of rooms: 247
Official Description (provided by the hotel):
Jurys Inn Plymouth has the perfect city centre location to explore the beautiful and history-rich city of Plymouth. The hotel is right beside the historic quarter and offers an easy 10 minute walk to the city hub which features the Drake Circus Retail Park, the Theatre Royal, the Barbican Maritime Village and Continental style Sutton Marina. For the outdoors lovers, the world-famous Dartmoor National Park is a 45 minute drive. The hotel features all day Costa Coffee bar, a stylish onsite bar to relax in after an eventful day in the city. You can enjoy a great selection of seasonal food and drink in our trendy restaurant which is open from 6:30am to 10am for breakfast and 6pm to 10:00pm for dinner. If you are arriving by car a nearby public car parking is available at Plymouth Charles Cross car park, underneath Gala Bingo or at the Drake Circus Shopping Mall opposite the hotel. Our comfortable bedrooms can accommodate up to 3 adults or 2 adults and 2 children. All rooms are furnished with large soft beds, spacious bathrooms with complimentary toiletries and a hair dryer, a flat screen TV with Freeview, and Free WiFi - guests who book direct with us enjoy Free Premium WiFi, best price guarantee, no booking fees and also earn points and get rewards with our loyalty programme. Enjoy warm welcome, comfortable rooms, seasonal menus and a memorable visit to Plymouth with Jurys Inn. ... more   less 
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Also Known As:
Jurys Inn Plymouth Hotel Plymouth
Jurys Hotel Plymouth
Plymouth Jurys Hotel

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