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“Oh dear...” 1 of 5 stars
Review of Jurys Inn Plymouth

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Jurys Inn Plymouth
3.0 of 5 Hotel   |   50 Exeter Street, Plymouth PL4 0AZ, England   |  
Hotel amenities
Ranked #13 of 21 Hotels in Plymouth
Lymington, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Oh dear...”
1 of 5 stars Reviewed January 31, 2013

Kitchen ran out of steak and polenta..

Ordered a burger with mushroom & cheese, after a 30 minute wait arrived without the cheese

Made coffe in my room this morning.. No milk

A queue in excess of ten customers waiting to check out

All in all not a great experience :(

Have to stay in Plymouth once a week... Not sure I have the confidence to stay with you again..

By contrast in Jury's Inn Exeter this evening.. a great experience so far..

Come on Jury's Inn we need consistency

Stayed January 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graham H, General Manager at Jurys Inn Plymouth, responded to this review, February 5, 2013
Dear Guest

I would like to thank you for your recent review and we really appreciate your comments regarding your experience at check out and in the restaurant. I would like to take this opportunity to apologise for your stay not meeting your expectations.

Clearly the level of service provided fell below the standard that I would expect the team here to provide. Your feedback has been passed on to the Restaurant Manager, Head Chef and Reception Manager and they are in the process of reviewing procedures in their departments to ensure that situations such as these do not arise again.

Should you have any further feedback please feel free to contact me directly.

Yours Sincerely

Graham Hole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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754 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Chester, United Kingdom
Contributor
18 reviews 18 reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 27, 2013

We have stayed at the Jury's twice now. Once on a weekend without the kids and once with. This review is based on those two experiences.
Firstly, the really dissapointing thing is that the hotel doesn't have its own car park. Here it is shared with Mecca Bingo and Staples. On our first visit there was no problem but on the second there must have been a major league bingo game on so I had to sit in the car and wait for nearly 20 minutes until a space came up. This meant my OH and the kids had to go on without me which was shame. What we have discovered is that there is a ground floor parking bay which can be accessed via Bretonside bus station. It was easy for me to find as I know Plymouth quite well but this could be a bit hard for those that don't know the road networks.

The staff are generally ok but they aren't going to win any real service awards.

The rooms were pretty good. They are clean and tidy and quite generous in size. If you are street facing it is worth noting the traffic is quite pervasive (unless you are on the top floor!)

The family room was pleasantly good, with a double, a single and a put you up. With two daughters aged 8 and 13 it worked really well.

Now for us , breakfast can make or break your stay. Hate to say it, but on our first visit, the breakfast was a real comedy of errors. When we turned up, we noticed a lot of grumpy looking people and couldn't quite figure it out. It was only we went to help ourselves that we found out the problem. There were an awful lot of empty dishes. This meant that breakfast was eaten over three sittings because the freshly cooked food was coming out in dribs and drabs and therefore you couldn't have a "full" english because it wasn't all there. Sadly, it wasn't just the cooked that was suffering. A couple next to us had been waiting nearly 30 minutes for croissant. It was obvious there was a staff shortage as the ones who were on were rushing about. What it made it even more laughable were the number of managers running about trying to "solve" the issue when all they needed to do was get stuck in in the kitchen and help out.

Overall not a bad stay on both trips but don't expect too much, even considering this is a main player in the market.

Room Tip: Try to get a room facing towards the Barbican as the road facing rooms are a tad loud.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 25, 2013

Stayed as family with young children 17 - 20th Jan 2013, for HMS Raleigh passing out parade.
Thought it was a little on the expensive side considering no car park and £5 /hr extra for internet or 310 per day.
Parking is by neatrby Gala Bingo at £10 for 24hrs (closes 11pm).
Breakfast was £8 each with no child discount. Although ok - buffet style, we only had one here and ate elsewhere after that.
Rooms clean & comfy, free ice/cold water machines- which we found useful, and staff friendly & helpful.
Would reccomend for adults, as great for shopping and nightlife.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lytham St Anne's, United Kingdom
Top Contributor
50 reviews 50 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed January 23, 2013

I stayed for 2 nights mid week on business. There was a problem when I wanted to check in, which partly was with the corporate booking system but the staff did not want to sort it out, just suggested I try to check in later - they did store my luggage for me.

The hotel was adequate but that's all. The room was small, ok for 1 person but would have been cramped with 2. The TV remote was filthy, covered in dust which was off putting. The bathroom was very damp smelling although visibly clean - well it seemed it but the light took a long time to get any kind of brightness!

Location wise it's ok but near a very busy roundabout and taxis have to pick up and drop off at the back door.

There were lots of issues with the buffet breakfast - only 1 toaster working (but that only did 1 side), leaking drinks machine and just general supply issues!

Pros -
Close to lots of restaurants
Good in room heating/aircon
Reasonable price

Cons -
Expensive internet
Bathroom smelled damp
Room could have been more thoroughly cleaned
Restricted food menu (especially non-meat options)
Breakfast was chaotic!
Reception staff generally poor

I would only stay here again if it was on a good offer and I wasn't intending to be in the room much!

Room Tip: No traffic noise on 8th floor
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graham H, General Manager at Jurys Inn Plymouth, responded to this review, January 25, 2013
Dear Guest

I would like to thank you for your recent review and we really appreciate your comments regarding our rooms, check in process and breakfast. I would like to take this opportunity to apologise for your stay not meeting your expectations.

It is disappointing to hear your comments as we aim to provide exceptional service at all times. Your feedback has been passed on to the managers responsible for managing the relevant departments. They have been tasked with reviewing procedures in their departments to ensure that situations such as these do not arise again.

Should you have any further feedback please feel free to contact me directly.

Yours Sincerely

Graham Hole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 23, 2013

The Staff were very friendly, even when we had a problem with our room key. it wouldnt open our door, but they came up to find out the problem and quickly changed it for us. Great breakfast. Close to all amenities. Staff also answered questions on where things were for example; Frankie and bennies. Very Helpful.
Our bed were very comfortable, room nice and clean, our room also had a bath and shower! which is great!!
Will defo stay here again, when were next in plymouth.

Many Thanks

Room Tip: Could add more machines to fitness center. and also expand it...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gosport, United Kingdom
Top Contributor
109 reviews 109 reviews
12 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed January 22, 2013

Really enjoyed my stay here. The room was very clean and staff very friendly. Hotel is not too far from the barbican or the main city centre. I would like to say the breakfast was very nice especially after being out on the town the night before. Thank you for a great stay.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 21, 2013

Thank goodness my partner knows Plymouth otherwise I would never have got as far as the car park, what a start ! When we arrived at the reception, the receptionist was not the most socialble as all he did was ask for my surname and for my card. We got to our room on the 2nd floor and there may as well have been a piece of paper for a window. The glass was so thin we could hear every bit of traffic along with voices from the pavement below. We had been lead to believe that 'high speed' internet was included in the room rate, instead we were expected to pay the extorionate rate of £5/hr. What added unsult to injury was the fact that their in house internet system over ruled my sim card on my tablet therefore I couldn't dial up and had no access to emails until I'd left the building. We didn't have breakfast in the hotel as we were already in a bad mood so ate in the town. After a long day visiting family & friends, we returned to the hotel, went to bed only to be disturbed by foul mouthed men and women shouting up and down the corridors constantly up until long after 2.00am. Surely security should be employed to request that any late night party goers and drinkers should keep the noise down at unsociable hours. We couldn't wait to leave the following morning and get back home to West Wales for a well deserved night's sleep !!!

Room Tip: Top floor if you want to sleep o
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graham H, General Manager at Jurys Inn Plymouth, responded to this review, January 25, 2013
Dear Guest

I would like to take this opportunity to thank you for reviewing your recent stay with us and apologise for the fact that we have failed to meet your expctations on this occasion. We are grateful for the feedback regarding the quality of the windows and also your thoughts on the price of the internet, both of which have been passed on to our Head Office.

With respect to the attitude of the staff and the noise issues, your feedback has been shared at a recent management meeting to ensure that incidents of this type do not occur again.

Should you have any further feedback please feel free to contact me directly at the hotel.

Yours Sincerely

Graham Hole
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jurys Inn Plymouth

Address: 50 Exeter Street, Plymouth PL4 0AZ, England
Location: United Kingdom > England > Devon > Plymouth
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #13 of 21 Hotels in Plymouth
Price Range (Based on Average Rates): $
Hotel Class:3 star — Jurys Inn Plymouth 3*
Number of rooms: 247
Official Description (provided by the hotel):
Jurys Inn Plymouth has the perfect city centre location to explore the beautiful and history-rich city of Plymouth. The hotel is right beside the historic quarter and offers an easy 10 minute walk to the city hub which features the Drake Circus Retail Park, the Theatre Royal, the Barbican Maritime Village and Continental style Sutton Marina. For the outdoors lovers, the world-famous Dartmoor National Park is a 45 minute drive. The hotel features all day Costa Coffee bar, a stylish onsite bar to relax in after an eventful day in the city. You can enjoy a great selection of seasonal food and drink in our trendy restaurant which is open from 6:30am to 10am for breakfast and 6pm to 10:00pm for dinner. If you are arriving by car a nearby public car parking is available at Plymouth Charles Cross car park, underneath Gala Bingo or at the Drake Circus Shopping Mall opposite the hotel. Our comfortable bedrooms can accommodate up to 3 adults or 2 adults and 2 children. All rooms are furnished with large soft beds, spacious bathrooms with complimentary toiletries and a hair dryer, a flat screen TV with Freeview, and Free WiFi - guests who book direct with us enjoy Free Premium WiFi, best price guarantee, no booking fees and also earn points and get rewards with our loyalty programme. Enjoy warm welcome, comfortable rooms, seasonal menus and a memorable visit to Plymouth with Jurys Inn. ... more   less 
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Also Known As:
Jurys Inn Plymouth Hotel Plymouth
Jurys Hotel Plymouth
Plymouth Jurys Hotel

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