We stayed in this Premier Inn recently and booked a family room on a Friday night. We were given a twin room with the beds put together and two 'camp' beds squashed into the room! The noise in this room is so loud, when we went to complain to the staff, we spoke to 3 different members of staff, all of them were aware of the noise in this room! The noise is because of the kitchen extractor fan, which does not go off until after 11pm and comes on again at 6am. Apparently it is hit or miss as to whether they receive complaints or not. We were not able to move room because the only other room was room 201 (disabled room) but apparently this is next to the lift and in the staff's opinion would be worse than room 132!
Fortunately we were given our money back but this does not make up for what can only be described as our worse stay in a Premier Inn ever. We have 3 more rooms booked in various Premier Inns in the next few months which we are now looking for alternatives! If you are told you are in room 132 make sure you get it changed straight away or you will regret it.
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- Also Known As:
- Premier Inn Plymouth (Sutton Harbour) Hotel Plymouth