I was recently returning from Spain to the UK and was booked on the Santander - Portsmouth crossing. This was cancelled due to a problem with the boat and Brittany Ferries could not accommodate me on another crossing until 15 days later! Therefore the only alternative was for me to drive from mid Spain to northern France to get on a crossing from Caen (an additional 600 miles and 9 hours drive). This in itself, of course, caused me quite a lot of distress as it cut my trip short. Brittany Ferries agreed to pay the cost of the petrol but, despite a number of complaints from myself, will not reimburse the cost of the extra toll roads that I incurred during my extra journey through France (£80) leaving me significantly out of pocket! Surely any reputable company would provide some kind of compensation, however small, for my distress and inconvenience but Brittany Ferries not only won't do this - they won't even cover my out of pocket expenses for the massive extra journey! I'm thoroughly disgusted. I recommend that you think very carefully about travelling with them as, if something goes wrong, they do not seem to care enough to ensure their customers' are taken care of.
If you own or manage Brittany Ferries - Day Trips, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.