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“Think twice before booking this one” 1 of 5 stars
Review of BEST WESTERN Duke of Cornwall Hotel

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BEST WESTERN Duke of Cornwall Hotel
3.0 of 5 Hotel   |   Millbay Road, Plymouth PL1 3LG, England (Formerly The Duke of Cornwall Hotel)   |  
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Ranked #11 of 21 Hotels in Plymouth
Oxford, UK
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
48 helpful votes 48 helpful votes
“Think twice before booking this one”
1 of 5 stars Reviewed September 12, 2008

I would overall rate this hotel as very average. The room I was allocated was extremely pokey, with an uneven floor (and hence sloping bed), awful mismatching decor (including nauseating yellow wallpaper), and very gloomy due to the location of the windows, and certainly not living up to its possible former grandeur. The hotel itself is a prime example of a grand old building with a flashy website and clever photography. As usual with hotels of this type, they showcase the best room in the hotel, which in this case has dark wooden floors, and a very nice bed (however they couldn’t afford the super-wide angle lens to make the room look bigger). The staff are reasonably helpful, but not always around, so had to hunt them down to get a drink inthe bar. My room had a funny odour of toxic cleaning products, and I doubted the cleanliness of the carpet. Finally, do not be deceived about the location. This hotel backs onto a couple of council estates, and is not in the centre of town at all. The old port where the restaurants are (Barbican) is at least 20 minute walk away through not so nice areas.

In my experience, if a hotel’s exterior signs are in poor keep, then many other details will have been overlooked in the hotel as a whole. Here is a list of other things that made my stay here not as pleasant as it could have been with better management and a sharper eye for comfort: limited parking, dripping shower, mouldy shower, fuzzy TV, limited channels on TV, remote that didn’t work, poor natural light, noisy roads on all sides, no double glazing, sloping bed, hard bed, thin pillows, small room, noisy corridors, poor decor throughout, pricey internet, tiny bathroom, frayed towels smelling like they have been used for 10 years, inedible food in the bar, sticky tables in the bar, no ironing board in room (horrible tiny ironing room located on third floor with an iron which either doesn’t work properly or spills water on clothes, and a very old ironing board cover which smells of stale clothes), no wastepaper bin (!), the list goes on...

There are several hotels in Plymouth, but I would not recommend this one unless you might be a fan of an 80’s renovation in Victorian Gothic buildings. A friend stayed at a new one on a roundabout actually in the centre of town (which will remain nameless), and despite the lack of parking, it was apparently lovely. Final word: this is no recollection of a bad memory; I’m still here, but leaving a day early.

  • Liked — nothing
  • Disliked — Most of it
  • Stayed September 2008, traveled on business
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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524 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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English first
Isle of Man
Top Contributor
111 reviews 111 reviews
68 hotel reviews
Reviews in 57 cities Reviews in 57 cities
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed September 11, 2008

My wife and I stayed one night before departing for Spain on Brittany Ferries. the hotel looks superb but inside it is all a little faded and tired. the staff were very friendly and helpful. The dinner and breakfast menus were excellent. Our room was spacious but jaded. The hotel is within easy walking distance of the ferry terminal and the town centre.

  • Liked — Location
  • Disliked — Interior decor
  • Stayed August 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Top Contributor
52 reviews 52 reviews
36 hotel reviews
Reviews in 38 cities Reviews in 38 cities
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed September 9, 2008

I use to stay here on business. The hotel itself is shabby - it has to be said. However, majority of the staff are very very friendly and accomodating. The food is Ok but the chef is flexible and will generally give you variations to what is on the menu. All in all it is OK but I wouldn't recommend this hotel for more than 2 nights.

  • Liked — The staff
  • Disliked — Rooms a little shabby
  • Stayed August 2007, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Duke of Cornwall Hotel

Address: Millbay Road, Plymouth PL1 3LG, England (Formerly The Duke of Cornwall Hotel)
Phone Number:
Location: United Kingdom > England > Devon > Plymouth
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Family Hotel in Plymouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Duke of Cornwall Hotel 3*
Number of rooms: 72
Official Description (provided by the hotel):
Welcome to the Duke of Cornwall, Plymouth's original character hotel, a treasure in the heart of Devon's city-by-the sea. Tower and turret, ballroom, oak panels, elaborate ceiling roses, sea views and cityscape. We have 72 rooms and suites, each with a unique view.Built during the Golden Age of steam, the Duke of Cornwall was Plymouth's first luxury hotel and provides first class accommodation today. ... more   less 
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Also Known As:
Best Western Plymouth
Duke Of Cornwall Plymouth
Plymouth Best Western

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