Spent 5 night's at this Pemier Inn, 2 nights the first week, and 3 nights the next. All of the rooms are in need of a serious makeover, but the room I was given the second week, number 24, smelt very damp on entry, and on further inspection I noticed that the wall under the window was black with mould. I reported this to reception, and whilst they were very concerned, the manager said that it is a constant problem due to the age and nature of the building.
After work the following evening, I returned to the room and found that a plug in air freshener had been fitted in the room, although I have to say the fragrance was a bit overpowering, so I had to switch it off.
It is modelled like a Motel, with some rooms being single storey, and some others on one side of the car park, being 2 storey, not the conventional Premier Inn set up.
Apart from the damp, the hotel itself was OK, the staff were very friendly, and as helpful as they could be with regard to the problem. However, the Beefeater restaurant was a completely different story. To say it was a train crash is making it sound much better than it was. Dinner the first night consisted of the usual, not very varied Beefeater menu, pretty much everything included chips, I chose a fillet steak at almost £18, would probably have been very nice if you had gone equipped with a hacksaw to cut it with, and the family dog to chew it for you first in order to be able to get your teeth into it. Unfortunately, I had neither items with me.
Breakfast at £8.25 was no better, I requested 1 hash brown, 1 fried egg, 1 piece of bacon, and a portion of, as described, button mushrooms. The plate arrived with all that I had requested, other than the "button" mushrooms were huge, and very chewy, they seemed to be old. The hash brown, as I cut into it, it filled half my plate with oil which it had obviously been cooked in, and had the texture of a sponge. Needless to say I only ate the egg and beans.
The second morning I thought I would not have the cooked breakfast, for which I had pre-paid, instead I would just have some toast and cereal, no such luck, upon arrival to the restaurant I was informed that the toaster was broken, so no toast.
Tried the restaurant again that evening, I know you are thinking why did I do that after the previous experience, but I just thought it couldn't get any worse. Wrong, I ordered the paprika chicken breast, again, tough as old boots, only to be followed by pretty much the whole of the next day running to the loo.
The second week, I chose not to eat in the Beefeater, but went out to local restaurants instead.
On reflection, I would not stay at this Premier Inn again. Whilst most Premier Inns are badly let down by their attached pub/restraurant, and the limited menu they offer for regular weekly guests, this one is by far the worst I have experienced.
Stay there if you are happy to eat out, but ask for an upper floor room to avoid the damp issue, but avoid the breakfast and dinner in the Beefeater at all cost.
- Also Known As:
- Premier Inn Exeter (Countess Wear) Hotel Exeter
- Premier Inn Exeter (Countess Wear) Hotel
- Premier Inn Exeter - Countess Wear Devon
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