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“Decidedly okay” 3 of 5 stars
Review of Clarion Collection Hotel Buckerell Lodge

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Clarion Collection Hotel Buckerell Lodge
3.5 of 5 Hotel   |   Topsham Road, Exeter EX2 4SQ, England   |  
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Ranked #25 of 30 Hotels in Exeter
Sutton Coldfield
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Decidedly okay”
3 of 5 stars Reviewed November 10, 2009

Very little to actually fault with the place while not having anything to particularly rave over... Bathroom was bland with the stark white tiling and the rooms do hint towards an old people's home but that aside, the place was fine. Evening food was good if a little pricey and the breakfast was adequate, burnt toast excepted. Comfortable bed offset by slamming doors.

  • Stayed November 2009, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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277 reviews from our community

Traveler rating
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35
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • Italian first
  • Swedish first
  • Any
English first
plymouth
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 31, 2009

We have just returned home from our daughters wedding reception at this hotel. Thirteen rooms were booked for the extended family and nothing was too much trouble. The rooms were spotless. My daughter and severel guests who had travelled a long distance stayed the night prior to the reception and the staff were fantastic allowing her access to the dining room to make sure everything was just the way she wanted it to be. Every one attened to any request with a smile - a rare occurance in many hotels! Special mention must be made of Donna who could not have cared for us better. My room was above the function room where there was another wedding the next evening and we had no problem being moved so we would not be disturbed by music. The standard of food at the reception was exceptional and everything was served piping hot. Another good point is we were not rushed and allowed plenty of time in between courses as we requested. I would definatly recommend anyone thinking of this hotel for a reception or function to go along and have a talk with them. I am quite fussy and we were certainly not disappointed!! Thank you Buckerell for making the whole of my daughters reception so special.

  • Stayed August 2009, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony020, General Manager at Clarion Collection Hotel Buckerell Lodge, responded to this review, September 2, 2009
Thank you very much for your kind comments about the hotel and the team that works with me.
Tony Cannon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devon
1 review
5 of 5 stars Reviewed August 27, 2009

Our Daughters wedding reception on 22nd August was absolutely fantastic. The whole day worked like clockwork. The staff were brilliant and very attentive. Many guest stayed and the rooms were spotlessly clean and well equipped. The meal was the best we have had at a wedding. Would highly recommend to anyone for a wedding reception.

  • Stayed August 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony020, General Manager at Clarion Collection Hotel Buckerell Lodge, responded to this review, September 2, 2009
Many thanks for taking the time to write a review for TripAdvisor and thank you for your recommendation
Tony Cannon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exmouth
1 review
5 of 5 stars Reviewed August 11, 2009

After looking at more than a dozen hotels for a civil ceremony, we chose the Buckerell Lodge for our wedding on August 8th 2009. We experienced the highest possible standard of service and felt it to be very good value for money. The Garden Suite with its private garden was perfect for the ceremony and the Buckerell Suite was tastefully laid out for the wedding breakfast followed by an evening celebration for 80 guests. Everyone remarked on the wonderful food, some saying it was the best they had eaten at a wedding. We were given a complimatary room with a king size bed, tastefully decorated and lovely heavy curtains to keep out the early morning light. Several guests stayed overnight and enjoyed a full English breakfast with a wide choice of fruit, cereals and cooked dishes. All the staff, from the duty manager to the receptionists, were unfailingly polite and helpful - nothing was too much trouble and they went out of their way to ensure that we had everything we wanted. Thank you all for a perfect day!

  • Stayed August 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
1 review
2 of 5 stars Reviewed July 29, 2009

My partner and I firstly stayed 1 night at the Buckerell Lodge while on our way from Esher to Corwall for a camping holiday.
We arrived at Reception, the welcome was average and the basic info about times of breakfast was given. We stayed in room 43 a standard double for which we payed £115.00 for one night inc breakfast (this was booked online 1 week prior to our arrival).
We had booked ourselves into the Resturant for dinner but once we discovered what the prices were we quickly changed our minds and decided to head into Exeter instead. I believe the prices were around £36.00 per person for a 3 course meal, very expensive considering you could get the same type of food just a short drive down the road.
Our room was quite nice although I have had an equally as nice room at a premier inn before which is alot cheaper per night!
We quickly discoverd after getting into bed that our room was right above the reception, all we could hear all night was the Reception music which was never turned Off! It was very difficult to get to sleep but we managed to eventually as we were so exhausted.
best to have the do not disturb sign on your door if you like to lie in as housekeeping start quite early and get round alot of the rooms by the time breakfast finishes.
Breakfast was standard, there was a choice of a full English and continental buffet, there was a good selection of cereals and juices.
My partner and I don't really complain so we decided not to say anything about the loud music, we paid our bill and left for Cornwall.
Our Camping holiday was a disaster due to herendous weather and we decided to call it quits and spend The rest of our holiday back in Exeter as we new the town well and hoped the weather may be better.
I rang the Buckerell Lodge the day I wanted to arrive to see if they had any rooms available for 4 nights, they only had an excecutive room left which suprisingly was the same rate as one of there standard rooms £115.00 per night.
I mentioned quickly on the phone that I didn't which to be in a noisy room as I was during my previous stay about 2 days earlier. The lady on the phone said they had 1 room left and that it was downstairs where it was quieter. This was not the case! We got in about 11pm in the evening after a meal out apart form having a Superking bed there was no difference between the excecutive room and our previous standard room. When we attempted to go to sleep we couldn't due to a very loud humming or buzzing sound that never stopped, We were in room 12 at the end of the corrider. My partner went to complain as we were very tired and wanted to find out what the problem was. There was no Manager on duty at that time just the night porter, he said that our room was next door to the boiler room and there was nothing he could do about the noise. He said that we could move to room 54 which was upstairs and as far away from our current room we could get! he also stated that we would have to move the following night as it was reserved. We had to pack everything up and move rooms at about 1:30am we explained we were not happy and asked for a message to be passed to the management and to inform him that we would not be moving again.
The night Porter dissapeared into thin air and offered us no help with our bags he simply gave us the key and dissapeared.
Our new room no 54 what also meant to be an excecutive room, it was our smallest room yet it had a tiny bathroom, it was NOT 4 star standards especialy as it was meant to be an excecutive room.
Morning came and we soon discoverd we were by the staircase that the staff used to service the rooms, from around 7am all we could here was the door slamming, this room was also in the area that was started by the housekeeping team first so we had to listen to them chatting loudly and bashing the hoovers or other into the walls and right by our front door. We were supposed to be on holiday and had hoped for some form of a lie in but found ourselves wide awake at 7am for the time were remained there.
Our complaint was never passed to the Manager and we had to approach him ourselves, he was apologetic he said that they had had complaints about the noise before and did not know what it was, He said that he did not think it was evan coming form the Hotel. My partner refused to pay the full ammount and demanded some form of a discount. We decided to stay 1 more night and to then leave halfway through the planned time we were going to stay at the Hotel.
On our second night we thought we would have breakfast brought up to our room, when we discovered that there would be a £4.50 tray service per person for a breakfast that was supposed to be free! I thought that this was outrageous and decided to go down for breakfast instead.
We left finally, it was a dreadful holiday and the Manager knocked just shy of £60.00 of a bill that was £230.00 for b&b only.
The hotel has no facilities for guests in or outdoors the bar was run by 1 young new barmaid, She was very polite and friendly, probably the friendliest member of staff we came across. The Buckerell Lodge is very expensive, I paid £5.75 for 3 scoops of standard vanilla ice-cream in the bar, the rooms are no better than some of the new premier inns, there is no air conditioning and no chance of a lie in if you are staying for leisure, braekfast in your room is not worth the £4.50 as the kitchen is about a 10 second walk away, We did not find the breakfast staff at all friendly nor the reception staff, we had a miserable time and could not justify staying in and spending our money so went elsewhere for the whole of our trip.
I don't think that we will return or recommend the buckerell Lodge to anyone anytime soon.

  • Stayed July 2009, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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buckinghamshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 14, 2009

Moved to Buckerell Lodge from a dreadful experience at St Olaves Hotel in City Centre. Staff were so helpful and friendly. Room was great, spacious and relaxing. The receptionist went to great lengths to ensure that I had a pleasant, quiet room as a wedding was due to be held in the main reception area. Saved £100.00 on the bill, see them next year!

  • Stayed July 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayling Island
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 13, 2009

Unfortunatley the refurishment choices of this hotel need a re-think. The bedrooms look really smart and a great job has been done BUT each room has a fire alarm sensor fitting on the ceiling that flashes a green strobe light every minute - nice to know that the unit is activated, not so good if you want to get any sleep.

Again, the bathrooms seem to have missed the refurbishment in any detail, apart from a lick of paint. No instructions on the shower, so you land up scoulding yourslef when you turn the shower on/off as you don;t know which way to turn it to do anything !

Staff were very friendly and very welcoming and helpfull - just a shame that getting any sleep is some what more challenging......... please please guys rethink your fire alarm sensors - all I wanted was a nights sleep.

  • Stayed July 2009, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clarion Collection Hotel Buckerell Lodge

Address: Topsham Road, Exeter EX2 4SQ, England
Phone Number:
Location: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #25 of 30 Hotels in Exeter
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Clarion Collection Hotel Buckerell Lodge 3.5*
Number of rooms: 54
Official Description (provided by the hotel):
Just a mile from Exeter City Centre, surrounded by mature trees and 4 acres of landscaped gardens the hotel has easy access from the motorway and ample free onsite parking. Good quality restaurant, bar meals and room service is available. ... more   less 
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Also Known As:
Buckerell Hotel Exeter
Clarion Collection Hotel Buckerell Lodge Exeter, Devon

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