We booked two of the superior rooms for just one Sunday night with the intention of giving our youngest son and daughter in law a break from young children,sadly the child minding arrangement fell by the wayside due to ilness and we then had to take the children along.We explained this to the reception and they were great,no problem,we will have two single beds in place,no extra charge and no charge for breakfast,I call that excellent service.The problem began when we entered the rooms,they were very cold and the central heating was out of order,we phoned down to reception and shortly a couple of small electric heaters were delivered to the rooms,it has to be said that they were pretty useless and having informed them of this we were then moved from floor 3 to floor one where the difference in generel warmth was marked,somethin of a hassle moving all our bits and pieces,but that is more by way of an observation than a complaint.My only beef was the fact that the bathroom in our own room was in the form of a wet room for disabled guests,with a mighty chilly tiled floor throughout and no form of heating,showering became a very speedy affair! All in all we like this hotel,the staff,particularly in reception were very good,it is very child friendly,the breakfast was OK if a tad slow in replacing empty servery dishes,and we had no problems with paying for the car park which is pretty normal for city centre hotels.Will we use this hotel again?You bet!
- Also Known As:
- Accor Southgate Exeter
- Mercure Exeter
- Mercure Exeter Southgate Hotel Devon
- Official Description (provided by the hotel):
- 4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more less
- Reservation Options:
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