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“Excellent location for Exeter Centre, some good rooms some a bit shoddy!” 3 of 5 stars
Review of Mercure Exeter Southgate Hotel

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Mercure Exeter Southgate Hotel
4.0 of 5 Hotel   |   Southernhay East, Exeter EX1 1QF, England   |  
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Ranked #10 of 30 Hotels in Exeter
Bristol, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Excellent location for Exeter Centre, some good rooms some a bit shoddy!”
3 of 5 stars Reviewed December 25, 2010

I stay here quite regularly on business (about 2/3weeks a year).
The location is great (less than 5mins walk from Exeter cathedral & shops) and the hotel is nicely decorated inside the main bar / lobby areas for relaxing in. If you've a bedroom on floor 3 then it'll be quite nice and relatively new. If you're on the other floors then the rooms are a bit dated and feel like something from a dodgy version of Poirot. I also struggled to get any hot water on floor 1 during a recent stay of a week (yet my colleagues on floor 3 were fine!).
The restaurant has a good range for dinner albeit not the best value. The breakfast is hot & cold buffet (good!) but service is pretty varied (bad!).
There's also a small gym (3 runners, 3 bikes, 2 rowers, weights etc) plus a small pool and sauna - all open from 6.30am I believe (good if you want to get in before breakfast).
Other bits of info - parking is £8/night, internet is about £9 per 24hrs (and pretty slow), you get complimentary flapjacks and the staff will probably be more interested in asking you to join their rewards scheme than asking you how your stay was.

  • Stayed November 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthgateExe, General Manager at Mercure Exeter Southgate Hotel, responded to this review, January 6, 2011
Many thanks for your comments. We appreciate all feedback and are glad you enjoyed your stay. I’ll look into the points your raised personally, and in the meantime, I hope we can welcome you back very soon.
Kind regards,
Peter Lister
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,098 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Surrey
Top Contributor
90 reviews 90 reviews
28 hotel reviews
Reviews in 72 cities Reviews in 72 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed December 6, 2010

Great location, close to town centre with secure parking. Could not fault any aspect of our stay. The large, fluffy bath towels were a bonus. The best Mercure we have stayed at.

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthgateExe, General Manager at Mercure Exeter Southgate Hotel, responded to this review, December 11, 2010
Thank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to The Mercure Exeter Southgate very soon. Kind regards, Peter Lister
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A TripAdvisor Member
3 of 5 stars Reviewed December 4, 2010

Overall OK. Welcome a bit lacking. Restaurant dark so ate in bar where service was good. Hotel too hot. Good breakfast, ready at 7. Checkout confused! Good parking, but have to pay quite a lot.

  • Stayed November 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthgateExe, General Manager at Mercure Exeter Southgate Hotel, responded to this review, December 11, 2010
Many thanks for your comments. We appreciate all feedback and are glad you enjoyed your stay. I’ll look into the points your raised personally, and in the meantime, I hope we can welcome you back to the Mercure Exeter Southgate Hotel very soon. Kind regards, Peter Lister
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Top Contributor
211 reviews 211 reviews
146 hotel reviews
Reviews in 114 cities Reviews in 114 cities
177 helpful votes 177 helpful votes
2 of 5 stars Reviewed December 1, 2010

My first visit to a Mecure Hotel for many years and a rather disappointing experience as I consider it to be a quality chain.
There is parking available at the hotel, however the hotel is not happy for your room rate and money spent on food and meals to cover this and £8 more was requested.
The hotel has a nice decor and feels warm and inviting when you walk in.
Check in was fine but rather functional rather than welcoming.
The bedroom was nice, good decor, nice bed and sheets, tea making and flat TV.
I had an evening meal at the hotel which did the trick but I would not describe is as a treat or great experieince.

Drinks in the bar where served by friendly and efficient staff.

The following morning was a disaster all round. Breakfast service was appaling. This involved a 15 min wait to be taken to a table, 10 mins wait for my order followed by another 10 mins after chasing the order. Then two breakfasts arrived, the second with a discusted look from the waitress as through it was the customer fault. After so much waiting most of my breakfast was taken with me to eat on the go, which is a real shame as the food looked nice if you have time to eat it.

Then check out. This again involved lots of waiting.

All in all, a nice hotel suffering with terrible service in parts and average quality meals.

  • Stayed November 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthgateExe, General Manager at Mercure Exeter Southgate Hotel, responded to this review, December 2, 2010
Apologies that on this occasion you were disappointed with your stay. I will look into this matter.
Kind regards
Peter Lister
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 30, 2010

Stayed at the Mercure Exeter last night. Room was excellent, bed comfortable. Had dinner which was ok, not great. Service very slow. Service at breakfast this morning was awful - one waitress who appeared to have two speeds - coffee took 20 minutes to arrive from when we ordered. Biggest disappointment was when i returned to my car in the car park. The car park has trees running alongside which would appear to be the night rest of the local seagulls. My car was absolutely covered in birdshit this morning, as where the cars next to mine. When I raised this with the reception staff they just shrugged - 'nothing we can do about that!" Well, you could inform people when they check in this may happen , as you are aware of this - particularly when you are charging £8 to park. Now, i can't get my car cleaned as all the car washes are shut due to cold weather so expect my paintwork is destroyed. Not happy and will not return.

  • Stayed November 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthgateExe, General Manager at Mercure Exeter Southgate Hotel, responded to this review, December 11, 2010
Please accept our apologies and be assured that we are looking into the matter. Please give me a call to discuss things at your convenience. Kind regards, Peter Lister
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Exeter Southgate Hotel

Address: Southernhay East, Exeter EX1 1QF, England
Phone Number:
Location: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Exeter
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Number of rooms: 154
Official Description (provided by the hotel):
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 
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Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon

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