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“Fantastic Wedding Day thanks to the Royal Castle” 5 of 5 stars
Review of Royal Castle Hotel

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Royal Castle Hotel
3.0 of 5 Hotel   |   11 The Quay, Dartmouth TQ6 9PS, England   |  
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Ranked #2 of 7 Hotels in Dartmouth
Lincoln, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“Fantastic Wedding Day thanks to the Royal Castle”
5 of 5 stars Reviewed October 30, 2013

We got married at the Royal Castle on Friday 2nd August. I'm writing this review 3months later so have had time to reflect and am not just on a post wedding high. It truly is 5star.

We had our wedding Reception at the Royal Castle Hotel, but Lucy, one of the managers helped us to arrange the whole day as we are not from the area. Nothing was too much trouble for either her or Michelle, either on the lead up to the wedding or on the actual day. Michelle went above and beyond her call of duty to look after my disabled mum, and Lucy made us feel like no request was too silly. i kind of designed my own menu/dessert which i know may have caused the chef a bit of a headache but it really did add to the personal touch service that you get at the Royal Castle. Between the reception and river cruise the staff worked tirelessly to transport our flowers and bunting onto the boat so that we didn't have to pay for two lots of decorations. Michelle from the hotel came to the booking office the day before to help with the wedding rehearsal and to make sure everything went smoothly on the day -,which it did- thanks to the staff at the Royal Castle it couldn't of gone better.

Considering we got married at Churston Booking Hall, then hired the observation carriage of the steam train to take us to Dartmouth, followed by the reception at the hotel and then the night do on the river boat, we felt we got extremely good value for money in the absolutely beautiful location of Dartmouth. There were even dolphins in the harbour which made it even more magical. I especially like how glasses of wine/sparkling cider were constantly topped up for those who were drinking it rather than being provided by the glass. For me, there is nothing worse than seeing full glasses of wine being wasted!

Back to the food. Canapés on the platform were fantastic and there were plenty. The Crab and fresh bread for the starter was to die for. We all had fish, chips and mushy peas for the main course - it was an absolutely massive portion! You got two pieces of fish each! I think the kids portion would have been enough for me! Complements to the chef and the service team as guests commented that from the top table being served to the last table (around 60 portions) it only took around 7mins. Which for that amount of food to be served still piping hot is incredible really. The dessert of Eton mess (served in an ice cream cone) was lovely, and I was told due to us being seated later than expected (through no fault of the hotels) the chef had had to redo. Which we really appreciated. We selected a cheese platter and local chutneys for the evening reception, which again was fab. Personally I would have liked some Brie on the platter but it's a minor thing. As we area own by our friends as cider drinkers we really wanted cider to feature at the wedding. Lucy was able to recommend sparkling rose cider on the platform and sparkling cider for the toast and on the boat. All produce was local which was really important to me.

Overall, if you're looking for a unique wedding venue with second to none service and food,at a reasonable price considering the average price of a wedding, I would 100% recommend the Royal Castle. My only minor disappointment, which I'm sure is not down to the hotel but other regulations, is that the river cruise finishes too early. The party was only just getting going when it was time to disembark! We really needed a couple more hours! However, I must also say a huge thank you to Steve and his crew, on the Dart Explorer, who went out of his way to pick up and drop off guests throughout the evening.

A massive thank you to all involved. It was certainly the best day off my life and a huge majority of the guests have said it was genuinely the best wedding that they have ever been too.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ann I, Front Office Manager at Royal Castle Hotel, responded to this review, November 5, 2013
Well what can we say?! I know Lucy, Michell and the rest of the teams will be only too pleased to read your super review; and as you say, sometimes it's good to write a review a little while later to allow for greater reflection. Delighted you enjoyed your very special day, and in such style! Not sure we can take credit for Danny the dolphin though. Do come back and see us for your anniversaries, or any other time. Best wishes from all at the RCH.
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489 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Brixham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 29, 2013

Six of us went to the Royal Castle Hotel for the Tuesday night curry, the food was fantastic great value, real ales was excellent, good atmosthere. We would all like to thank one of the waitresses who's name is "Tamsym" such a wonderfull girl with a great sense humour. Well done Royal Castle and Tamsym , we will be back.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann I, Front Office Manager at Royal Castle Hotel, responded to this review, November 5, 2013
Many thanks for such a super review, delighted you enjoyed your curry evening, and your kind compliments regarding Tamsyn's service will certainly be passed onto her. Best wishes from all of us .... including Tamsyn.
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Devizes, United Kingdom
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 24, 2013

Our stay at The Royal Castle Hotel was a gift from our dearest friends to celebrate our 70th birthdays. Our friends came too, so that was a bonus. The car was valet parked for us, as parking is limited in front of the hotel, and our luggage taken to our rooms by a porter (I didn't see a lift but maybe there was one). Wow, what a view we had from our bedroom window across the River Dart and the en suite bathrooom had the largest spa bath I have ever seen. I would certainly recommend that you book Room No 1 with flowers and chocolates, very romantic. The Sunday carvery in the restaurant that evening was excellent, also the "cooked to order" breakfast the next morning. The cereals and fruit juices were "buffet style" which meant we were able to take our time and have a leisurly breakfast which is always a good start to any day. The location of the hotel is very central for "browsing" the many boutique type shops and art galleries close by. Would love to visit again in the future as it was certainly a memorable stay.

Room Tip: Room No 1 overlooks the River Dart
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann I, Front Office Manager at Royal Castle Hotel, responded to this review, October 25, 2013
Thrilled that you enjoyed your 70th birthday treat, and trust your friends staying here with you, did as well. Unfortunately we cannot have a lift as the 400 year old structure simply couldn't take it, but pleased you found the stairs to the second floor not a problem for you all. Hope to see you for another celebration! Regards from all of us.
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Barton on Sea
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 23, 2013 via mobile

Four of us stayed at the Royal Castle Hotel then went on to their sister hotel The Lutterell Arms at Dunster for an entertaining murder mystery evening and we all had a great time, all the staff went that extra mile to make our stay so enjoyable. The food, service and rooms were all excellent.

Stayed September 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann I, Front Office Manager at Royal Castle Hotel, responded to this review, October 25, 2013
Many thanks for your lovely review - delighted to hear you enjoyed your stay with us as well as our sister hotel at Dunster. Do hope we will see you again in the future - don't forget we also offer themed evenings, such as 'Fawlty Towers' and 'Allo 'Allo in addition to our Murder Mysteries! Best wishes from both hotel teams.
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london
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed October 19, 2013

We had a lovely four night stay at the Royal Castle Hotel.

Parking cars is not easy in Dartmouth so we left ours at home. What better way to arrive than by steam train, with the stunning first glimpse of Dartmouth as you descend the hillside high above the river? Then we entered Dartmouth itself by ferry from Kingswear. The landing stage is literally right in front of the hotel.

We were warmly welcomed at check in and our bags were carried for us up to our room. The room (number 18) was magnificent, with a comfy settee and armchair either side of the picture window, which in turn had a glorious view over the harbour and the river. The furnishings were first class, with a spacious bathroom and bath with Jacuzzi.

The public areas of the hotel are all very tastefully done. On our first night at dinner, there was a little accident (a piece of orange plastic in the soup), and the staff handled this in expert way.

We were wondering whether there would be enough to do without a car for a week, but we need not have worried. It is easy to get around with the help of the numerous boat services which frequently leave from the quay outside the hotel. In fact, we ideally could have done with another two days, as there were several things we did not get time for (like a few hours for Totnes, which can be reached by boat, or the South Devon Railway, which runs from Totnes, or the paddle steamer which looked fun).

The scenery in the Dart Valley, and along the coast, is absolutely beautiful. We went for a walk along the coast to Coleton Fishacre, a National Trust property, The walk was wonderful, if rather strenuous. On another day we walked along the river upstream to Greenway, and caught the boat back. We got a boat to Tones and back (but sadly no time to look around), and we also spent an afternoon at Dartmouth Castle.

All in all excellent, so why not five stars? This is a matter of personal taste, but we were not enthusiastic about the atmosphere at breakfast. The room was completely silent, apart from the scraping and clinking of cutlery. No music, no chatter, no laughter. And we had to wait a very long time for the cooked breakfast (which was excellent) to arrive. After the first day, we decided to take our breakfast each day in a little cafe round the corner, which we found much more to our liking.

Overall though we were very pleased with the hotel, which really does occupy the very best spot in Dartmouth, and is so convenient for those arriving without a car.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann I, Front Office Manager at Royal Castle Hotel, responded to this review, October 22, 2013
Well what a super comprehensive review - many thanks. Yes, you are quite right, to travel by train into Kingswear, and then ferry across the Dart, is a truly beautiful way to arrive at the Royal Castle Hotel. As you say, plenty to do here for a week, and getting around by foot, boat, train or bus is most enjoyable. Delighted you were pleased with the service and the room decor. Apologies about the plastic, and also the lack of atmosphere at breakfast - our food served in the morning is legendary, so disappointed you felt the need to eat elsewhere. A lot of guests wonder why we are not rated higher than 3 stars, and sadly we are unlikely to ever be graded higher as we cannot have a lift installed - our 400 year old structure simply couldn't take it! Do hope we will see you again for another holiday to do all the things you couldn't squeeze in this time. Kind regards from all of us.
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 14, 2013 via mobile

hotel is in a fantastic location and the galleon bar has a warm and welcoming atmosphere.the food is exellent and good value for the location.the only thing that lets it down is the beer.this is not the place to go if you enjoy a good pint,found even the stella lager to be flat and insipid.if they could get this right it would be almost perfect.

  • Stayed October 2013
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann I, Front Office Manager at Royal Castle Hotel, responded to this review, October 22, 2013
Thank you for taking the time to review your stay with us. We do appreciate all feedback, and with regards to your comments on our beer - we take great care when cleaning our beer lines weekly and maintaining our cellar. This was an isolated incident, certainly not a regular occurrence and possibly due to us needing to change over to a new canister of gas or a staff member using a pint glass without a nucleator. We apologise that the pint we served was not up to our usual high standards and encourage you to visit again, make yourself known to a member of management and we will happily serve you a beer on the house. Best wishes.
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Streetly, null, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 13, 2013

Such great service at such an unusual hotel. In the heart of Dartmouth! you arrive and your car is valet parked and you dump your bags in reception and go for a drink while the staff take them up the featured staircase to your room. A fabulous atmosphere in a place steeped in history with great food drink and service and comfy beds too!

Room Tip: Pay the extra for the river view...you won't regret it
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann I, Front Office Manager at Royal Castle Hotel, responded to this review, October 17, 2013
Many thanks for your lovely review. Delighted you enjoyed our service, car parking, food, atmosphere and not forgetting, the comfy beds! Hopefully we will see you again another day. Best wishes from all the teams.
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Additional Information about Royal Castle Hotel

Address: 11 The Quay, Dartmouth TQ6 9PS, England
Phone Number:
Location: United Kingdom > England > Devon > Dartmouth
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #2 of 7 Hotels in Dartmouth
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Royal Castle Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
The award-winning Royal Castle Hotel is in the centre of Dartmouth with its cobbled streets, intriguing shops and famous restaurants and bars. Looking out over the River Dart, this 17th-century building offers bright, airy rooms, free Wi-Fi and a stylish restaurant. There are 25 en suite rooms, all of which are individually decorated. Many of the rooms have river views, four-poster beds, spa baths and 15 of our rooms have air conditioning units as well. Every room has a TV, radio and tea/coffee making facilities. ... more   less 
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Also Known As:
Royal Castle Dartmouth
Hotel Royal Castle
Royal Castle Hotel Dartmouth, Devon

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