There's a worrying trend here re St. Austell Brewery Pubs - see comments further down
My wife and I recently (20th February) visited The Port William and, without doubt, this Pub has the benefit of one of the most spectacular locations I have ever enjoyed to entice its patrons.
It is therefore a shame that the catering does not live up to the wonderful views.
My wife and I both ordered from the 'Specials' board. The concept of 'Specials' usually implies that the dishes from this selection are prepared for the Specials menu of this particular day.
However the results were anything but Special.
My Pork Burger was a nonsense. It was the flimsiest, thinnest burger I have ever been served and had clearly been pre-cooked and warmed up agin just prior to serving. It was limp, lukewarm and tasteless.
My wife had the Liver Casserole. The liver was nice enough but the mashed potato was served with a crust that clearly indicated it had been over-heated just prior to serving.
The people that run this Pub clearly believe that they can get away with sub-standard food preparation because of the location and I am sure that they are taking plenty of money from people who just go there because of the views.
However, captive audiences don't last forever and complacency will eventually be their downfall.
This is the third St. Austell Brewery Pub that I have visited and with which I have been disappointed. Whilst clearly, the Tenancy arrangements with the brewery give the Pub operator a free hand, I am staggered that there is not a better monitoring of the performance of their pubs from a Corporate perspective. Ultimately, the reputation of the brewery is dependent on the performance of their outlets at the end of the supply chain.
Come on St. Austell Brewery, try living up to the reputation you claim to have.
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