The recent renovation of this iconic St.Mawes landmark has been extremely well executed.
Both bedrooms and public rooms are absolutely first class.
We stayed in room 18, a harbour side room with the intrepid Otis, our flame red standard poodle and both we and he found the decor and facilities to be of the highest standard. Furthermore, the view is to die for. We quite literally had people swimming past our front window and there is no substitute to waking to the sound of lapping waves.
As previously mentioned, the public rooms are also great. The main building has a very open and airy feel that has been designed to capitalise on its harbour position and comprises a cosy lounge and a long bar and dining room all offering stunning views.
Given all of this then what could possibly be the problem?
Well, it all comes down to the all important service and ambiance.
The service team appear to be young and enthusiastic but boy, are they the gang that can't shoot straight. Furthermore, they are in permanent apology mode!
Specifically, nobody seemed to know how to work the Internet. Brown toast turned either into no toast or white! Earl Grey tea would be replenished with regular. Sit in the cosy lounge and you will die of thirst before you get a drink and then hell will freeze over before you are offered a second. The log fire will be lit but nobody will tend to it.
Order a morning paper and it won't arrive and when you demand it, you will be told that they are yet to arrive in St.Mawes but if you look carefully out of the window, you will see a member of staff sprint along the harbour side to get it from the local newsagent.
We had dinner on the first night and the food wasn't bad but we were served by three different people and the server who brought our cheese made the most amateur job of it. What's more, the atmosphere was cold and whoever decides their music needs shooting or atleast be provided with a decent playlist - at St.Mawes think Neil Young and Bryan Ferry not techno bland!
Last but by no means least, the lack of service vocabulary is just plain irritating. I don't expect to be greeted in the morning with "Hiya" just "Good Morning Sir" will do nicely or, even better by name (but they are some way off that standard). When I thank somebody for service I don't expect them to say "No Problems", I expect them to say "Pleasure Sir" . When a server puts food on the table, I don't expect them to say "There You Go" - go were for heavens sake!
Seriously, somebody has ploughed a fortune into this place but they will only deserve success if they train their staff.
We'd like to see it succeed and we will return because of the great location but we won't be buying a meal or a drink their until this gang starts to shoot straight. 3 star review that should have been 5!
- Official Description (provided by the hotel):
- The Idle Rocks has the most enviable location in St Mawes, overlooking the harbour with views across the River Fal to Falmouth. Our 20 bedrooms, most with stunning vistas over the bay, have been thoughtfully designed, each having their own unique identity with fabulous fabrics and decor that leave you in no doubt that you are by the sea. After a long day lazing on the beach, our south facing terrace is the perfect place to relax, have a long drink, and watch the world go by. You may even see your dinner being landed on the harbourside.The Idle Rock's restaurant, run by our head chef, Mark Apsey, is a celebration of Cornwall; showcasing a range of fabulous produce that has been sourced locally using only seasonal fresh ingredients. In many cases it will have been swimming right on our doorstep only a few hours earlier and while the food is of the very highest standard our setting is very relaxed. ... more less
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- Also Known As:
- Idle Rocks Hotel
- Idle Rocks St Mawes
- The Idle Rocks St Mawes, Cornwall