We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The 3 star review that should be 5 star” 3 of 5 stars
Review of The Idle Rocks

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Save
You added The Idle Rocks to your Saves list
The Idle Rocks
Harbourside, St Mawes TR2 5AN, England   |  
Hotel amenities
Ranked #2 of 5 Hotels in St Mawes
Dockenfield
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
32 helpful votes 32 helpful votes
“The 3 star review that should be 5 star”
3 of 5 stars Reviewed September 19, 2013

The recent renovation of this iconic St.Mawes landmark has been extremely well executed.
Both bedrooms and public rooms are absolutely first class.
We stayed in room 18, a harbour side room with the intrepid Otis, our flame red standard poodle and both we and he found the decor and facilities to be of the highest standard. Furthermore, the view is to die for. We quite literally had people swimming past our front window and there is no substitute to waking to the sound of lapping waves.
As previously mentioned, the public rooms are also great. The main building has a very open and airy feel that has been designed to capitalise on its harbour position and comprises a cosy lounge and a long bar and dining room all offering stunning views.
Given all of this then what could possibly be the problem?
Well, it all comes down to the all important service and ambiance.
The service team appear to be young and enthusiastic but boy, are they the gang that can't shoot straight. Furthermore, they are in permanent apology mode!
Specifically, nobody seemed to know how to work the Internet. Brown toast turned either into no toast or white! Earl Grey tea would be replenished with regular. Sit in the cosy lounge and you will die of thirst before you get a drink and then hell will freeze over before you are offered a second. The log fire will be lit but nobody will tend to it.
Order a morning paper and it won't arrive and when you demand it, you will be told that they are yet to arrive in St.Mawes but if you look carefully out of the window, you will see a member of staff sprint along the harbour side to get it from the local newsagent.
We had dinner on the first night and the food wasn't bad but we were served by three different people and the server who brought our cheese made the most amateur job of it. What's more, the atmosphere was cold and whoever decides their music needs shooting or atleast be provided with a decent playlist - at St.Mawes think Neil Young and Bryan Ferry not techno bland!
Last but by no means least, the lack of service vocabulary is just plain irritating. I don't expect to be greeted in the morning with "Hiya" just "Good Morning Sir" will do nicely or, even better by name (but they are some way off that standard). When I thank somebody for service I don't expect them to say "No Problems", I expect them to say "Pleasure Sir" . When a server puts food on the table, I don't expect them to say "There You Go" - go were for heavens sake!
Seriously, somebody has ploughed a fortune into this place but they will only deserve success if they train their staff.
We'd like to see it succeed and we will return because of the great location but we won't be buying a meal or a drink their until this gang starts to shoot straight. 3 star review that should have been 5!

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

153 reviews from our community

Traveler rating
    97
    28
    11
    11
    6
See reviews for
21
96
2
Business
0
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
Bath, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 18, 2013

6 of us visited yesterday for lunch.Second time for 2 of us.
Great location, superb interior design, great staff especially Harriet but the food was vastly overpriced and fish of the day was same as last time we visted!
Wont take much effort to get this right!

Stayed September 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Austell, United Kingdom
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 16, 2013

Called in for Lunch whilst visiting St Mawes, The hotel has recently been refurbished to a high standard. The restaurant is pleasantly decorated with excellent sea views The lunch was very good, the service fine and all in all a really pleasant experience. The menu had an interesting choice including a smaller portions selection for those diners who wished for a lighter meal,( a bit more than a sandwhich but not a full blown multi course nosh up).

Room Tip: Lunch only visit
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wheatley, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 11, 2013

Thoroughly enjoyable stay, top notch throughout. Idle Rocks is now my bench mark for hotels - will many come close? Special mention for the room service which was impeccable. (And actually the chips were pretty good too!)

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed September 8, 2013

We arranged a last minute break to St Mawes and weren't able to stay more than 1 night at the Nearwater B & B, so decided to treat ourselves to a night at the newly-opened Idle Rocks. The hotel has probably the best location of the local hotels, with a beautiful sea-front terrace. The weather was perfect whilst we were there and we enjoyed drinks and a wonderful al fresco lunch there - albeit plagued by the worse wasp problem I think I've ever encountered! St Mawes generally seemed to be wasp-central, but nowhere else seemed as bad as the terrace at the Idle Rocks. Our room was the Hideaway and it was pricey - as the rooms are, generally - but also pretty much perfect. The décor and design were fabulous, the bed was extremely comfy and the bathroom was stunning (huge with an enormous bath, walk-in shower, 2 sinks). It had a cosy, tucked-under-the-eaves feel. No sea view, but that didn't bother us. It was quiet, too, despite looking out over the road and village. The service from the hotel front desk was brilliant - faultless, in fact - and it's therefore a particular surprise and a shame that this didn't extend, in our experience, to the restaurant/bar service. Especially as the food was great. We ate at the Tresanton and the food we experienced there was considerably worse - but the service was notably better. Food/drink staff at the Idle Rocks just didn't seem on the ball - drinks were slow to arrive, or wrong when they did, and requests were ignored. Whilst some were at least cheerful and nice, one member of staff in particular gave the impression she was actively disliking her work. It seems pretty clear that the Idle Rocks is the only serious competition in town to the admittedly very glamorous (and even more expensive) Tresanton, but they need to up their game with the waiting and bar staff to complete the offer. That said, this is a new hotel and is no doubt still finding its feet. It's already a lovely place to stay, with lots going for it, and if it addresses this issue it could be the go-to place in a lovely area. I'd score 5 for hotel service by the way.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed September 4, 2013

St Mawes is beautiful and the Hotel location is prime. We knew that it had only opened some six weeks previous. We went to the restaurant (only) twice within 10 days in August 2013. The first time was excellent. The venue is superb and the service was top drawer for the most part (the young lady who served us was experienced and recruited from an hotel in Northampton.) The food was great too, well prepared and extremely tasty. The price reflected this and we were happy to pay and tip generously. There is also a lovely selection of wines. We asked to look at a room and it reflected the standard we expected, very nicely appointed.
We booked for the following week. We could not believe the change. The service (this time mostly but not exclusively by a local student) was very poor - I cannot begin to list the problems but he simply had no idea. I had the same choices from the menu as the previous week. Instead of £37 for the lobster, it was £44; the change in market price seemed a little harsh. But the fact that the same food could have been prepared so differently by (we were told) the same Chef, is extraordinary. We expressed our concerns and drinks were deleted from the bill - but given that the drinks attached to our bill bore no reflection to those consumed, it was a strange gesture. We were also told that the objective is to use local staff - commendable but on this evidence, misjudged.
Sad to say that we will not after all be returning, at least until they have got their act together. There are other superb places in Cornwall for the prices charged by The Idle Rocks.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013 via mobile

Me and my husband came to Idle Rocks for our 1st anniversary...I had never been to st Mawes before so wasn't sure what to expect. We were greeted by Josie who was so friendly and welcoming and full of knowledge of St Mawes and what we could do on our stay. I felt all our needs were met and from the moment we arrived to the minute we left I felt we were spoilt by her and her staff. We had a fabulous room with an amazing view, the food was out of this world, and the service was great, the staff all congratulated us and made us feel very special. Pete the head chef even came out to ask us personally how we would like our meat cooked and what he would recommend which was a great touch.
So we will definatly be returning and if your ever in the area definatly the place to stay, and even more so the place to eat!!!!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Idle Rocks? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Idle Rocks

Address: Harbourside, St Mawes TR2 5AN, England
Location: United Kingdom > England > Cornwall > Roseland Peninsula > St Mawes
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in St Mawes
Price Range (Based on Average Rates): $$$
Number of rooms: 20
Official Description (provided by the hotel):
The Idle Rocks has the most enviable location in St Mawes, overlooking the harbour with views across the River Fal to Falmouth. Our 20 bedrooms, most with stunning vistas over the bay, have been thoughtfully designed, each having their own unique identity with fabulous fabrics and decor that leave you in no doubt that you are by the sea. After a long day lazing on the beach, our south facing terrace is the perfect place to relax, have a long drink, and watch the world go by. You may even see your dinner being landed on the harbourside.The Idle Rock's restaurant, run by our head chef, Mark Apsey, is a celebration of Cornwall; showcasing a range of fabulous produce that has been sourced locally using only seasonal fresh ingredients. In many cases it will have been swimming right on our doorstep only a few hours earlier and while the food is of the very highest standard our setting is very relaxed. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, TripOnline SA and Odigeo so you can book your The Idle Rocks reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Idle Rocks Hotel
Idle Rocks St Mawes
The Idle Rocks St Mawes, Cornwall

Owners: What's your side of the story?

If you own or manage The Idle Rocks, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.