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“Lovely accomodation and surroundings.” 4 of 5 stars
Review of St. Ives Holiday Village

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St. Ives Holiday Village
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Lelant, St Ives TR26 3HX, England   |  
Hotel amenities
Ranked #21 of 25 Hotels in St Ives
Exeter, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Lovely accomodation and surroundings.”
4 of 5 stars Reviewed May 17, 2014

Just stayed at this holiday village for a week.The accommodation was superb,but it was a great shame to see the other chalets so run down.Fortunately we had a gold lodge,which we couldn't fault except for minor detail,ie dirty lounge windows,that looked as though someone had tried to clean them and made them far worse.The mattress on the double bed could have been more comfortable,sleeping on springs, is not our idea of comfort We felt there could have been a little more communication on details for the heating and cooker.We used the site more as a base,but what we saw of the facilities,were adequate for a family holiday.More signs around the camp to show how to find your accommodation would be appreciated,after driving around for what seemed like an age,we were directed by a member of staff on a buggy.
We would definitely book again,as long as we had a gold lodge.Would not entertain any other
accommodation.Thank you for a relaxing break.

Room Tip: Only book Gold.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnFowlerHolidays, Guest Relations Manager at St. Ives Holiday Village, responded to this review, May 19, 2014
Hello Bernie

Thank you very much for taking the time to leave such a lovely review.

With regard to the to the older chalets, these are steadily being demolished and replaced with fantastic new lodges. As you will appreciate, such a massive investment does not happen overnight.

Normally all are guests are given a map of the park when they arrive, to help with the location of the accommodation. From what you say this did not happen in your case and I'm sorry about that.

We really hope to see you again in the near future.

Pat
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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672 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • English first
  • Any
English first
Worthing, United Kingdom
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 15, 2014

This review is based on our experience 09-11 May 2015.

My girlfriend was encouraged by her friends to give a sun holiday a try as they have had good experiences with these before and is an opportunity to bag bargain accommodation for a low price retreat. Having never been to St Ives, we decided on booking a 3 night stay at the John Fowler Holiday Park in Lelant, St Ives.

We figured the reviews couldn't be as bad as they were and had to see for ourselves. Upon arriving on site, we were handed key 128 and proceeded to our bronze accommodation. We were overwhelmed by the aroma of air freshener to mask the smell of damp, the dated condition of the shack and the state of the furniture and beds. There was no way we would spent a moment more in it and proceeded to upgrade to a Silver accommodation, as this was all that was available. Being a private lodge, it incurred a £40 upgrade fee, which we paid.

This was not much better, but a sightly improvement from the bronze. The mattress was so worn out, we went to Tesco in Redruth to buy an air bed. Lucky we opted to bring our own bedding and linen as the linen supplied was damp and dirty.

The lounge became our bedroom and we used the cooker hob to keep warm as it was so cold at night and the heater was broken. The shower worked, but the fixing would not hold the head up and it needed a good scrub and we feared for our health. Had we not incurred the cost of driving 260 miles from West Sussex to St Ives, we would have splashed out on a B&B for the remaining nights. We figured it suited as a base to explore St Ives and only returned purely to sleep. It has to be the only holiday where we have been up, dressed and leaving site by 8am each day.

We bought a leisure voucher but were too scared to attempt using the pool. The evening entertainment was a good effort and seemed popular. We popped our head in one evening before heading to bed to see if it was worth staying for.

We cannot comment on the food as we did not eat there. The new lodges being built looked nice and it was a shame we could not have upgraded to one of them. The bronze accommodation should not be let out as it is a hazard to health.

Thankfully Cornwall had plenty to offer, but I think we would have left early had the weather not been sunny, as we noticed our moods become low upon entering our accommodation.

Had we brought our tent, we would have opted to camp in that on site as it would be more glamorous. It is a sad shame that this site is deteriorated to the extent it has, because it is in such a beautiful area of the country and is likely to put a cloud over many couples and families holiday this season.

On a positive note, the staff were polite and helpful and Aaron was sympathetic to our concern about the accommodation. I expect he was caught between a rock and hard place, as all those who booked a bronze accommodation wanted to upgrade and he will have had to disappoint many once upgrades were fully booked.

Sadly we do not have any photos of the interior because we were so shocked by what we saw. Our friends probably won't believe us when we tell them. If you can picture a very dated, worn out and badly maintained and run down flat, this is what you get.

Lesson learnt - trust reviews on Trip Advisor!

Room Tip: If you choose to stay here, do not opt for any accommodation below gold.
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  • Stayed May 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnFowlerHolidays, Guest Relations Manager at St. Ives Holiday Village, responded to this review, May 19, 2014
I was shocked to read your remarks regarding your stay at our holiday park. There are a number of very serious items in your review that will certainly not be ignored.

I shall be contacting you shortly and I feel sure that the matter will be settled to everyone’s satisfaction.

Pat
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunstable
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 13, 2014 via mobile

Having received a brochure through the post stating 50% holidays booked in January. I decided to book this accommodation for myself, my partner and our 15 month old baby after always wanting to visit St Ives.

After a 7 hour journey down, we pulled into the very dated park and got the keys from reception. We drove up to the gold wood lodge that we'd paid for only to be met with an upside down layout (living area upstairs) without a a stairgate in sight. With a toddler I did not deem this safe as I would be constantly worried about him falling down the stairs. I looked to see where the cot was that I had paid extra for and found this to be a travel cot which we already had and found this to be misleading. The place was outdated and a disappointment considering it was supposed to be worth £900 for the week.

We went back to reception and explained that we needed to be on one level or somewhere with the living area downstairs if they weren't able to provide us with a stair gate. We were then given to keys to an apparent "upgrade" which was highly disappointing. It seems the meaning of upgrade is a dishwasher and more beds squeezed into a bedroom. There was a dog continuously barking in the garden next door which we were told was the manager's dog. We did not want to listen to this whilst we were away and wanting to relax. The place was supposed to the best in the park available but it was extremely basic and I couldn't believe this is what we'd come away to.

We then went back to the reception and asked if there was anything of a better standard and was offered a cottage or a move to another park. We decided to look at the downgrade cottage as we were already there really hoping it was going to be better but we were disappointed again. The layout being the best solution of the three we'd seen we decided that the other park was probably going to be a similar standard and decided to accept that it wasn't going to get any better.

We decided to try it out and give the park the benefit of the doubt. Very deflated we found there were no towels, kitchen towels, toilet brush and had to go out and buy these as we wanted to cook and shower.

Finally, after a long day travelling we got into bed and found them to be so basic that you could feel the springs in your back. Tossing and turning all night we did not feel rested at all having backache every morning. As well as waking feeling groggy.

I decided to try and make the most of the park and take my toddler swimming. I was met with a flooded changing room where people were showering and walking the water all the way through the the changing room. A very poor layout and very difficult to change my baby as I had to balance him on the bench. I walked into poolside and decided to go in the baby pool believing it would be warm. It was the same temperature as the main pool and very cold. I got out promptly as my baby was shivering (even in a wetsuit).
Getting changed in the changing rooms was very difficult as the floor was so wet. I walked out of the changing rooms to find the walkway into it was flooded from the rain outside.

The next night my partner found silverfish bugs in the master bedroom and was astonished- it really was a push too far and would explain that the groggy feeling was from the clear damp in the room.

We decided to come home a day early and we spoke to the manager on departure and explained our experience. He told us they were looking into why the main pool and small pool weren't different temperatures and asked us to write to John Fowler voicing our concerns.

The park as a whole wasn't brilliantly maintained with weeds apparent and areas or overgrown bushes and trees.

St Ives and the area is beautiful and our experience was ruined by sub standard accommodation.

  • Stayed May 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 12, 2014

We have just returned from an 8 night stay at this park, We booked a Sun holiday in a silver bungalow which was ok as a base to explore Cornwall. However, after looking around the site we decided to upgrade to an "upside down cottage". This accommodation has an 'Austrian' look, very picturesque. Aaron on reception was extremely helpful in arranging the upgrade and we liked the location so much we booked an extra night. If you like nature you will like this location. We sat on our balcony watching the squirrels and rabbits whilst the scent of bluebells filled the air.

The shop is well stocked and a bus comes into the Park (we used this to go to Penzance).

Although the purpose of our stay here was to tour around the coves and see some attractions nearby we did note that for a family there was enough to keep them occupied on the Park.

We have read some negative reviews and would say that if anyone has a problem they should approach the staff on reception at the commencement of their holiday and give them an opportunity to find a solution.

Thank you Aaron (a true professional) and John Fowler Holidays (and The Sun).

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnFowlerHolidays, Guest Relations Manager at St. Ives Holiday Village, responded to this review, May 14, 2014
Hello Robert

Thank you for your five stars. It is satisfying to hear that you had a great time on our park.

We are happy that you thought that Aaron and the reception staff were helpful and we will pass your comments on to them.

We are very lucky with the location of our park in such a beautiful part of Cornwall and we are delighted that you were able to share that experience.

Once again let me thank you for taking the time to leave your feedback and we look forward to welcoming you back to our park very soon.

Pat
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, UK
Top Contributor
102 reviews 102 reviews
19 hotel reviews
Reviews in 42 cities Reviews in 42 cities
137 helpful votes 137 helpful votes
1 of 5 stars Reviewed May 12, 2014

Having visited for 3 days with friends and family with some concern after reading reviews it was exactly as reported.

The accommodation small shacks, facilities on the park terrible.

The 'children's' park had no child swings, run down and in need of restoration.

The games arcade full of adult gamblimg machines with barely anything for kids.

The restaurant serving poorly cooked food (excluding pizza) that looked like it came from tin cans.

But the most appalling thing - electrical wires sticking out from the ground where they were removing old cabins and putting in very expensive new ones (see my photo of these wires)

DO NOT VISIT THIS PARK!

Stayed May 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnFowlerHolidays, Guest Relations Manager at St. Ives Holiday Village, responded to this review, October 29, 2014
When I first read this very poor review, I immediately tried to contact the writer through the Tripadvisor Messaging service to investigate the issues and to check its validity. Sadly, with all Tripadvisor reviews being anonymous, it is impossible to make direct contact.

To date I have not received a reply to two such messages and I am disappointed that I have not been given the opportunity to put things right. We have to assume from this, that perhaps the holiday was not as bad as originally reported or that the review was not written by a genuine visitor.
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Sheffield
Top Contributor
117 reviews 117 reviews
39 hotel reviews
Reviews in 67 cities Reviews in 67 cities
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed May 12, 2014

As with other reviewers, we were a bit worried about where we had booked through the Sun newspaper system, having read some horrific reviews. I think you have to relate what you get with what you pay. The accommodation was basic and dated but acceptably clean. Its position in the woodland was quiet. We wanted a base for touring the area and it served its purpose. If you want to have all your holiday on site, I can imagine it might not suit everybody.
The staff throughout were helpful and enthusiastic. For the children, the 'stripeys' were much more enthusiastic than their counterparts on other better known resorts we have visited. The bar area was well laid out but we accept that it is difficult to operate nightly entertainment when there are only a few adults and a couple of kids. Given the lack of singing and comic ability of the inhouse entertainment, the site might be better just leaving the bar as a place for a drink when there are no guest entertainers appearing, outside of school holidays.

p.s. - Is the smell of bleach mentioned by several others a mandatory feature to give the impression that serious cleaning has been performed?

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnFowlerHolidays, Guest Relations Manager at St. Ives Holiday Village, responded to this review, May 14, 2014
Hello Uppermilden

Thank you very much for taking the time to share your experience at our holiday park.

No doubt you noticed that the park is in the midst of a complete rebuild. Many of the older chalets are being demolished and replaced with fantastic new lodges. As you will appreciate, such a massive investment does not happen overnight.

With regard to the entertainment, as you can read in other reviews, most people love it, but we are all individuals and all have different opinions on the same subject.

I would hope that you would come back to see us again soon.

Pat
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 7, 2014

Having just returned from a 3 night stay, I feel compelled to write this review in the hope that someone at John Fowler Holidays will take a moral stand and stop letting out the sub standard accommodation that is offered at the St Ives Holiday Village.
After a very long drive we arrived to a warm efficient welcome and I was optimistic that our standard accommodation would be of a similar standard to all the other standard accommodation we have stayed it a many other parks via the sun holiday scheme and that the poor reviews i read were just from fussy people.
How wrong could i have been. On entering the accommodation in a run down area of the site, number 89, i was horrified! The kitchen was damp, dirty and out of another era, the beds, bedrooms and bedding were damp, the bathroom was damp, dirty and tiny with the tiniest sink you could imagine and the living room was damp, dirty and had a sofa that sank when sat in and a chair that had the greasiest most disgusting arms that no one would ever want to sit in. After a stunned amazed silence from my daughter and myself we made our way to reception knowing we could not possibly stay in such accommodation. Please do not read this and think I am exaggerating and fussy. This is not the case. It was just totally substandard!! Not standard as had been stated!!
I politely told the reception staff that the accommodation we had been given was not acceptable to me and was given the option to upgrade to a silver chalet, for an additional payment of £40.00. I was able to check out the silver chalet before i paid, which was appreciated and it was acceptable, although still not even up to the standard accommodation that we have stayed in at all the other holiday parks we have stayed.
I explained to reception that i did not think i should have to pay the £40.00 extra just to move from sub standard accommodation, (that should never be let out to anyone for free never mind asking someone to pay for it), to acceptable accommodation. This was relayed to the manager, who did not bother to come out of the back office to speak to me, and sent the receptionist back to relay "terms and conditions of the sun holidays ,,,,,"
As we had had an exhausting 7hr journey and we were only staying 3 nights i paid the money and made the best of it. (ie spent most of my times in St Ives itself)
The silver chalet, number 295, had had a token amount of modernisation, including a paint job and double glazing. It had been cleaned although i still needed to clean all the crockery and cutlery before i used it (I dont normally feel i have to do this). and pop to get some disinfectant wipes from tesco! The double bed was tiny. The shower head was weak and didnt look too hygienic. (i could not bring myself to use it - again not normally the case), The cupboards in the kitchen and bedrooms all smelt very damp and were not particularly clean and i refused to put anything in them. My clothes all stayed happily in their suitcase. There was only comfy seating for 3 (didnt matter for us) but thought it a little odd for a 4 berth chalet.
It is a shame that what could be such a lovely site in undoubtedly a beautiful area has got into this state.
I am glad that some people obviously have had better accommodation than we experienced but please everyone beware there are definitely some horrid unacceptable chalets on this site.
To preempt the customer relations manager - yes i did raise my concerns at the time - and no I am not a fussy person with unreal expectations - and yes I did only pay a modest amount but i have never been disappointed anywhere else i have stayed for the same amount!

Room Tip: Never pay to stay in the standard accommodation
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  • Stayed May 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnFowlerHolidays, Guest Relations Manager at St. Ives Holiday Village, responded to this review, May 9, 2014
Hello Carolyn

Thankfully nowadays, poor reviews are few and far between and we have the satisfaction of knowing that last year well over 50,000 families enjoyed a John Fowler Holiday at our 14 holiday parks.

Nevertheless, occasionally we let a customer down and it is imperative that we make a full investigation into what went wrong for the benefit of future guests.

I shall be contacting you shortly and I feel sure that the matter will be settled to everyone’s satisfaction.

Pat
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Ives Holiday Village

Address: Lelant, St Ives TR26 3HX, England
Location: United Kingdom > England > Cornwall > St Ives
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 25 Hotels in St Ives
Number of rooms: 256
Official Description (provided by the hotel):
Our St Ives Holiday Village is set in over a hundred acres of woodland, making the whole park a gorgeous, relaxing place. As for facilities, St Ives Holiday Village has everything you could want during a Cornwall holiday. You won’t have to worry about the kids getting bored with our games room, featuring a pool table and all the latest video games. We also have a children’s play area just for kids, and you can let them swim in our large indoor heated pool without worry as we always have life guards on duty.In the evenings, you’re welcome to enjoy the nightly entertainment we offer at The Rafters Club, our very own club where we put on dancing, discos, competitions and more! You can also order you and your family some pub grub or get a takeaway. ... more   less 
Also Known As:
St. Ives Holiday Village Hotel St Ives
St. Ives Holiday Village St Ives, Cornwall

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