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“Brilliant sea views, friendly staff and lovely food” 5 of 5 stars
Review of St. Ives Harbour Hotel & Spa

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St. Ives Harbour Hotel & Spa
4.0 of 5 Hotel   |   The Terrace, St Ives TR26 2BN, England   |  
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Hotel website
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Hotel amenities
Ranked #12 of 25 Hotels in St Ives
Certificate of Excellence 2014
Warwickshire
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Brilliant sea views, friendly staff and lovely food”
5 of 5 stars Reviewed October 23, 2012

We have just returned from St Ives after staying at the St Ives Harbour Hotel for four nights. This was our first visit to this hotel and we wanted to see how it compared with the sister Sidmouth and Christchurch hotels - and we were not disappointed. The receptionist who dealt with us upon arrival (and departure) was called Joy and she was very efficient and helpful. We paid for a superior room with a sea-view and were allocated room 107 which had the most gorgeous views across St Ives Bay as well as St Ives railway station about 200 feet below. The room was a good size with a three windowed bay with superb views. You could just sit and look out of the window all day! However, the room could do with greater wattage light bulbs because it was a bit dim in the evenings, especially if you wanted to do some reading.
The en-suite bathroom was also a bit small and some general tidying was needed. However, a good point was the shower. It had the power of Niagara Falls and the bath waste could hardly cope with the deluge!
The dining room has wonderful views as well, and by being early birds we were always allocated good tables adjacent to the windows. Tom, the restaurant supervisor, greeted us in the dining room at most meal times. He has a very pleasant personality and ensured that the restaurant was smooth running at all times. We looked forward to and enjoyed all our breakfasts and evening meals. There were several creative dishes on the menu, and overall, we thought the food was excellent. We must congratulate the unseen chefs. A three course meal with coffee afterwards took just over the hour to be served and this is largely due to the efficiency of the waiting staff. They were all very pleasant and professional. We give top marks to Jordan and Sam.
So, the hotel met and exceeded our expectations and we also enjoyed the use of the swimming pool and Jacuzzi. The only slight niggle is the car parking arrangements and really, this is a problem for all the hotels in St Ives where space is an issue. You temporarily leave your car outside the hotel and the friendly porter has to park your vehicle in a dedicated (new) two storey car park across the road with the upper storey accessed by an internal lift. It can take some time to get your vehicle out of the car park at peak times so you need to factor this delay into your plans. Alternatively, you can just ignore your car and use public transport whilst on your stay - like we did. The bus stop is only yards from the hotel and the train station is accessible down a small path. It makes for a more relaxing holiday and you have the indoor swimming pool to look forward to on your return.
We enjoyed our stay at this hotel and will definitely return providing that we have a similar room with a sea view!

Room Tip: Just get one with a sea view!
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this review, October 26, 2012
Thank you so much for taking the time to review the hotel, we really appreciate the feedback. Car parking is indeed a challenge here in St. Ives, however our Porterage team is on hand to assist in any way we can. We look forward to welcoming you back to the St. Ives Harbour Hotel again in the not too distant future.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (245)
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English first
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 23, 2012

We decided to stay overnight in St Ives, so we could watch the sun go down in the harbour and had a great time in the St.Ives Harbour Hotel! We booked just that morning and I think we got a very competitive rate, a little more expensive than a good local B&B but if you like the use of a spa and exercise facilities the value for money is excellent. We were encouraged to use all the facilities before check-in and if we wanted, after check-out the following day. Included in the cost was parking, which again saves quite a bit, when parking in St Ives is often difficult and expensive. The view from the lounge was lovely, and the overall service was great. I cant find fault. Thank you for a lovely stay, we are planning our return!! PS, it was a dream sleeping with the window open listening to the sea, overlooking the Porthminster Beach (try and get a sea view).

Room Tip: Pick a sea view!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this review, October 26, 2012
Thank you for your review, I am so pleased that you enjoyed your stay with us and that we were able to accommodate you at short notice. We look forward to welcoming you back again soon.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 21, 2012

Just got back from a 2 nights stay and we had a perfect weekend from the moment we arrived . the lady's on reception were lovely very smiley and very helpfull though out our stay they are a credit to the hotel . Our room which we didnt know what to expect when they took us down to the basement ? but what we had was an amazing double sea view which came with a great balcony with French doors with great decor thoughout the room and bathroom in a very quiet part of the hotel they even had a wedding on and we never heard it they seem to do a very good job of keeping the wedding party and hotel guest separate . The breakfast in the mornings was everything u could ask for with a big variety of foods that there was something for very one and was ran very quick and efficiently . The pool and spa area are very clean and modern and a joy to use so all in all we highly recommend this hotel

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this review, October 26, 2012
Thank you so much for your kind words, I know the team here will be motivated by your praise and we very much look forward to welcoming you back again soon.
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Paignton
1 review
5 of 5 stars Reviewed October 21, 2012

We have just returned from a four day trip to St Ives staying at The Porthminster (Harbour Hotel) - what a lovely place to stay. The views are amazing and the hotel and staff are equally good. From the girls on reception to the guys that valet parked the car...nothing was too much trouble. The restaurant is quite simply a great place to eat, attentive staff, delicious food and once again a view to die for. We will certainly return and enjoy the absolute relaxation that is The Porthminster. We ran out of time to use the Spa but had a look and will be making time on our next visit.

Room Tip: Ask for a sea view. We were in 104 which, although waiting to be refurbished was clean and comfortab...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this review, October 26, 2012
Thank you so much for taking the time to review the hotel, we really appreciate the feedback. You really must try the spa on your next visit it really is lovely in there. We look forward to welcoming you back to the St. Ives Harbour Hotel again in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fleet, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2012

We've just returned from a two night stay at this hotel and we could not have been happier with our choice. Our room though compact was tastefully decorated. A huge comfortable bed, expensive linens and big fluffy pillows guaranteed a good nights sleep. Sleek contemporary bathroom too. The communal areas of the hotel area were delightful, especially the restaurant and lounge with spectacular views over the bay.

The spa was very impressive. With some hotels in this price bracket the spa can often be a bit token and done 'on the cheap'. Not so here, and while it's not huge the pool, hot tub and sauna were all superb. And if you don't fancy getting wet or sweaty you can lounge by the pool and look out across the bay.

What really set the hotel apart for us was the service. All of the staff we met had an easy-going, confident charm and were wonderfully accommodating. I was in St Ives for a cycling event and they were more than willing to accommodate my bike, even offering it a spare room for the visit. Whether mixing a cocktail that was off-menu, producing some gluton-free bread, tweaking the dinner menu to meet another special request or ensuring I had an early continental breakfast ahead of the big ride, nothing was too much trouble. And the full English breakfast the following day was exquisite.

After all that we were a bit gutted to leave the place yesterday and return to the daily grind. But for the best part of two days and nights we felt like we'd discovered a little piece of heaven. We'll be back.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this review, October 17, 2012
Thank you for taking the time to review the hotel here on this site, I know that the team here will be motivated by your praise. Congratulations on achieving your goal in terms of the cycling and we are looking forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crowborough
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 15, 2012

We stayed for 4 nights at the Hotel on a 'Waitrose Special Deal' and because of that we were allocated one of the rooms at the front, which was fair enough! The room was recently refurbished and tastefully decorated. As it was at the front, it was a little noisy but we knew that at the time of booking, so we were prepared.
The food in the evening was really good, beautifully presented and very tasty. It had local fresh produce, with plenty of fish on offer.
The best thing about this hotel, along with the view, is the staff. They were fantastic. Helpful & friendly. We'd definitely go back. Oh, the Spa was really good too!

Room Tip: Just ask for a room with a view!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this review, October 17, 2012
Thank you for your review, it 's always lovely to hear how much our guests have enjoyed their stay with us. We are already looking forward to welcoming you back again in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke Fleming, null, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 8, 2012 via mobile

Myself and my wife stayed here for our wedding anniversary on the 24th and 25th of September. Our room had a great view but was very dated, the heating didn't work and all we could find was a broken plug in heater with dangerous wires hanging out !! Dinner was good but very slow service, breakfast very disappointing - hard eggs, 1 piece of overcooked bacon and all cold !! The spa was very nice and the staff there were friendly. overall not a great experience and we won't be returning.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this review, October 13, 2012
Thank you for review the hotel on this site, we really appreciate all feedback. I am obviously concerned regarding your visit and would like the opportunity to address your personal concerns directly. With that in mind could I ask that you email me on jason.parry@harbourhotels.co.uk. I thank you again for taking the time to review the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Ives Harbour Hotel & Spa

Address: The Terrace, St Ives TR26 2BN, England
Phone Number:
Location: United Kingdom > England > Cornwall > St Ives
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in St Ives
#5 On the Beach Hotel in St Ives
#12 Romantic Hotel in St Ives
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — St. Ives Harbour Hotel & Spa 4*
Number of rooms: 46
Official Description (provided by the hotel):
The Hotel is directly above Porthminster beach, a position which gives stunning views across the water. Watch as the waves lap against the famous Godrevy Lighthouse in the distance and feel your troubles disappear. Explore the local harbour, as you meander through the cobbled streets, and then return for dinner at the Harbour Restaurant, serving up seasonal and local food, along with stunning sea views. The Harbour Spa will provide the perfect hideaway, as you indulge in a soothing treatment and then unwind by the pool, gazing out to sea from the comfort of a deeply relaxing and luxurious Spa. ... more   less 
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Also Known As:
Porthminster Hotel St Ives
Porthminster St Ives
St. Ives Harbour Hotel & Spa St Ives, Cornwall

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