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“Book!” 4 of 5 stars
Review of Pizza Express

Pizza Express
The Wharf, St Ives TR26 1HE , England
01736 797695 TR26 1HE
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Ranked #74 of 106 Restaurants in St Ives
Cuisines: Pizza
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Senior Contributor
31 reviews 31 reviews
21 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“Book!”
4 of 5 stars Reviewed August 7, 2014

We had a gift card to use and preferred to eat pizza with a glorious sea view.
This restaurant is very busy so book.. Food more expensive than home which was surprising as we live near London! Restaurant nice and food nice.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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173 reviews from our community

Visitor rating
    51
    42
    37
    26
    17
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Good food poor service”
2 of 5 stars Reviewed August 6, 2014

Visited around 4pm on a thursday. Very few customers buy staff really struggled to serve. Food was goid as usual

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Excellent service..great pizza”
5 of 5 stars Reviewed August 5, 2014 via mobile

Don't normally leave reviews for chains but felt that we had great service at this pizza express..sat by the open kitchen, the chefs chatted to our interested children..gave them some dough to play with..food was great..all very happy! And the wife loved her prossecco and elderflower drink...

  • Visited July 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monks Kirby, United Kingdom
Senior Contributor
30 reviews 30 reviews
30 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
“Shane, but bit of a disaster”
2 of 5 stars Reviewed August 2, 2014 via mobile

Visited as part of a party of c40 last Tuesday. Took over the entire first floor and pre ordered our meals. Service was slow and seemed to lack supervision. Some orders were wrong and 2 people were still waiting for their meals after we had finished our pizza's.

Staff were very apologetic and offered a substantial discount, but still they should have got it right.

Visited July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuneaton
Reviewer
4 reviews 4 reviews
4 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“poor customer service -staff just aren't bothered”
3 of 5 stars Reviewed July 31, 2014

Having never been to a pizza express before, my partner and I were quite keen to try the one in St. Ives whilst we were on holiday there. We booked a table in advance (don't bother trying for a table otherwise) and on arrival at the restaurant only had to wait a few minutes before we were seated. The waitress was pleasant enough and fetched a high chair for our daughter, and then took our drinks order. The menu looked good and had a nice variety of dishes. There's also a section of low calorie meals if you are watching what you eat. We placed our order and waited. The drinks were a little time coming out and the restaurant was very busy. I could see a lady who was clearly the manageress helping out round the tables, but she didn't crack a smile once. we waited a while for the food to be brought out ;when it arrived there was a side dish missing and the waitress said it would follow shortly. We ordered more drinks at this point also. The pizzas that we ordered were great - even our fussy daughter ate all of hers - but the side dish didn't make an appearance. A couple who had been seated and ordered after us had the same side dish and theirs came out first! I watched as our waitress told her manager (the unsmiling lady) how we were waiting on our side order still (I'm very good at lip reading) but the manager just shrugged and walked off. we eventually got our side dish after had finished eating our mains and the second lot of drinks arrived after that! When the bill came, it was the wrong one and when we finally got the right bill we paid and left. There was no real apology or explanation for the delay with food or drinks, and considering how late the side was, I would have expected this to have been given to us for free. The food was lovely, but the staff either didn't have a clue or just didn't care. none of the serving staff were particularly happy and didn't interact with customers the way that they should. All in all, I may try pizza express again, but not the one in St. Ives.

Visited July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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