Lovely front desk staff (Jane)! Very friendly and helpful. The deluxe balcony room had a great view but not its own dedicated balcony as anyone could walk through. We were told it was bigger than other rooms so they must be cosy! Considering that the hotel has been refurbished recently, we were quite disappointed that the carpet was dirty and badly stained, the ceiling had lost some plaster and some of the bathroom furniture was broken. However, we still loved the view, and the weather was perfect. Due to a coffee spillage in bed, the sheet needed changing, and the maid didn't do this until I asked someone after the room had been serviced. Unfortunately this was the common theme for our visit. The staff are very young and poorly trained. Breakfast is a nightmare with long waits for both service and food, and constant requests for cutlery, condiments, warm toast, milk and sugar etc etc. the food is good but service staff let the place down and really need sorting. Overall it's in St Ives, which we love, and the location is brilliant, but really needs to up its game re the service
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- Also Known As:
- Pedn Olva St Ives
- Pedn Olva Hotel St Ives, Cornwall
- Hotel Pedn Olva