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“Great location, views to die for, poor restaurant service!” 4 of 5 stars
Review of Pedn Olva Hotel

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Pedn Olva Hotel
3.0 of 5 Hotel   |   West Porthminster Beach, St Ives TR26 2EA, England   |  
Hotel amenities
Ranked #8 of 25 Hotels in St Ives
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
“Great location, views to die for, poor restaurant service!”
4 of 5 stars Reviewed July 13, 2013 via mobile

Lovely front desk staff (Jane)! Very friendly and helpful. The deluxe balcony room had a great view but not its own dedicated balcony as anyone could walk through. We were told it was bigger than other rooms so they must be cosy! Considering that the hotel has been refurbished recently, we were quite disappointed that the carpet was dirty and badly stained, the ceiling had lost some plaster and some of the bathroom furniture was broken. However, we still loved the view, and the weather was perfect. Due to a coffee spillage in bed, the sheet needed changing, and the maid didn't do this until I asked someone after the room had been serviced. Unfortunately this was the common theme for our visit. The staff are very young and poorly trained. Breakfast is a nightmare with long waits for both service and food, and constant requests for cutlery, condiments, warm toast, milk and sugar etc etc. the food is good but service staff let the place down and really need sorting. Overall it's in St Ives, which we love, and the location is brilliant, but really needs to up its game re the service

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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432 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Wales
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 10, 2013

One of the better restaurants in St Ives. The hotel restaurant served good food and wine at reasonable prices. Waitresses very pleasant and helpful. We found some of the other restaurants were not as good as in previous years. Led ova worth a visit.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 9, 2013

This is not the first time that we stayed in this hotel and we like the feel of it. However the stuff if not very accomodating - we needed to stay an extra hour and asked to have the parking for another hour ( instead of 11 - 12), we have been told that it is all fully booked. I have hard time to believe that this is a case that all new holiday makers will check in at 11 sharp. We didn't even bother asking to have a room for an extra hour.
I like the hotel' location and that it is very cosy but some stuff members need to be a bit nicer. Only blond lady ( long hair) was very nice on the reception and helpful with any questions.
The breakfast was simple but all we needed. The waitresses there were very nice and friendly.
The view is standing.
The cleaning lady kept the room tidy, can't fault really.

I would still recommend the hotel.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Leigh, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2013

just got back from my 7th year at the hotel ,the refurb is great and looks fab .i want to say that this year has been far my best the food was spot on and the service was as good .bar lads dan and dean as always the best cheers fellows .the girls who do the rooms work so hard and are brilliant ,neil the pool guy .legend .the main thing this year was the girls on the hotel desk were all new and i can say they were truly outstandin ,the manager julie couldnt do enough for us and in the 7 years i have stayed at the hotel she has realy been the best by a mile ,thanks julie you realy made our stay worth while and all that you did to help hope your still there next year .

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StAustellManagement, Manager at Pedn Olva Hotel, responded to this review, July 9, 2013
Many thanks for your review following recent stay with us. It is always pleasing to receive positive feedback regarding the customer service provided. We have invested a lot of time in our “Brewing a Passion” training programme to improve our standards and it is great to know that our Assistant Manager, Julie and all the team did such a sterling job whilst we were away. We look forward to welcoming you back for your 8th year!

Warmest regards
Drew and Andrew
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Amersham
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 1, 2013

The hotel is built on a promontory so the sea is on three sides and the experience is similiar to being on board a ship. The views towards the harbour on one side and Porthminster beach on the other are terrific. The standard of rooms seems to vary. We had a really good family rooom but our friends' room was dark with a limited view despite the room charge being the same. Also the bathrooms are very compact.
The staff are warm and friendly. We mainly ate out because there is such a good choice of top quality restaurants in St. Ives although the hotel food is also of a good standard.
Wwe would certainly recommend it as a good place to stay.

Room Tip: We like the room overlooking Porthminster beach although you have to brave the elements to get to so...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StAustellManagement, Manager at Pedn Olva Hotel, responded to this review, July 9, 2013
Thank you for your review, we really appreciate the time you've taken to share your experience. The style and location of the building (built on the site of an old tin mine!) does mean that rooms are quite bijou, however family rooms do tend to be larger. We are so pleased that you enjoyed your stay with us and will be pleased to advise on styles of bedrooms for any future bookings!

Kind regards

Drew and Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tiverton, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 27, 2013

Good family room on lower ground floor - decent size for 4.
Highlights - fantastic service - absolutely great! V good breakfast, lovely fresh fish etc. Location.
Low points - found it hard to locate, clear directions about parking arrangements would help. Older customers may need to pre-arrange help with bags from car park.
Staff who seemed to be coming off shift seemed to take over bar at once point on the Friday night and made us feel we ought to leave (not by saying anything but by looking tired and ready to go home!)

Room Tip: Balcony rooms upstairs are worth booking.
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 27, 2013

Stayed here for a few days in early June. Fantastic position overlooking the Harbour on one side and the beach on the other. Unbeatable sea views from the bar area and our room balcony. Rooms are small but there are called cabins so don't be surprised... Staff in general are very friendly and accommodating. Downside is that the hotel marketing is directed at non residents, the hotel rooms are expensive but there is no sense of exclusivity due to the hotel targeting passing trade. Can't disagree more about the breakfast, to me it was very very poor, no Greek yogurt nor fruit compote, fruit salad was just OK, mainly apple and when it ran out I was told the chef would not be making any more. The bacon was anemic etc . Would I go back? yes but only for short stays, the size of the rooms and the non residents would get me down after more than three or four nights.

Room Tip: Go for a balcony room
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pedn Olva Hotel

Address: West Porthminster Beach, St Ives TR26 2EA, England
Location: United Kingdom > England > Cornwall > St Ives
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#2 On the Beach Hotel in St Ives
#5 Family Hotel in St Ives
#7 Romantic Hotel in St Ives
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pedn Olva Hotel 3*
Number of rooms: 30
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Also Known As:
Pedn Olva St Ives
Pedn Olva Hotel St Ives, Cornwall
Hotel Pedn Olva

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