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“Oh my gosh. Quite possibly the worst hotel I've had the unfortunate luck of staying in. Avoid at all costs” 1 of 5 stars
Review of Carlyon Guest House

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Carlyon Guest House
3.0 of 5 Bed and Breakfast   |   18, The Terrace, St Ives, England   |  
Hotel amenities
Ranked #66 of 102 St Ives B&B and Inns
1 review
1 helpful vote 1 helpful vote
“Oh my gosh. Quite possibly the worst hotel I've had the unfortunate luck of staying in. Avoid at all costs”
1 of 5 stars Reviewed July 13, 2011

Where do I start? Wanted to book an overnight stay in St Ives and rang so many places that were all booked, but this was free( now I know why!) it was quite frankly hiddeous. The guy said he'd take cases to our room, but left them down bottom of a steep staircase ( not ideal for a family room)so we
had to climb up with a baby and toddler plus cases. Got to room to find dirty, crisp packets under bed, tiny old towels, fowl smell in bathroom, no view ( if you can call roof tops a view?) cables hanging. Just very very grim and depressing. We instantly regretted choosing hotel. Stayed out as late as possible to avoid returning ( not a good sign!) fell asleep and woke up to a racket of noisy seagulls at 2am (what devil birds are awake at that time?!) them again at 3am to a horrible smell which I realised was my pillow which I promptly chucked on floor, the light under big gap in door also kept me awake, woke again at 5.30 to a piercing scream , which was the fire alarm that lasted 15 mins (no fire though???) no staff to contact in building, needless to say we left without trying breakfast. The thought of eating breakfast in a building that smells like am unwashed tramp would have topped off the whole horrible experience. Please avoid this hotel.

  • Stayed July 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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69 reviews from our community

Traveler rating
    26
    15
    11
    9
    8
See reviews for
16
27
14
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Stockport, UK
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 10, 2011

The sea views and location above the station are great. The rooms were OK but the blinds were so thin they were hardly worth having. It was very noisy and too light to sleep from sunrise. The breakfasts were OK but not great and the service could have been much better. The staff were friendly especially the housekeeper who was very helpful but at times we felt that we were in the way especially as dirty sheets and towels were piled up on the narrow stairs outside our room before we were due to check out. One day bales of linen were left piled up in the front porch blocking the entrance and actually needing us to clamber over them all day and were still there we came in at 10pm. Not one we'll return to I'm afraid.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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CarlyonGuestHouse, Manager at Carlyon Guest House, responded to this review, July 14, 2011
During this ladies stay no complaint was made until the last night. At that point the guest complained saying the blinds in the rooms where letting the light in and waking her up.
As we are directly facing the beach and sea very few guest actaully close there blinds and block the beautiful views out, But en order to assist the guest i personnally went and purchased her a sleeping eye mask.
The next morning the guest was very thankful that we could help her out like that.
We will always go the extra mile to assist guests So we cant understand this review.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 14, 2011

We had the best time at carlyon in st Ives! Everything was great! Breakfast was cracking and Wayne the manager of the guesthouse was so much fun he made our holiday! Great position for the guesthouse too only a small hop to the beach and town! Were def going back again soon it was amazing! Would def recommend carlyon to anyone planning a trip to lovely st Ives! 10/10

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 7, 2011

I'm so glad we stayed at the Carlyon. On arrival Wayne made us feel so welcome, the room was lovely not massive but the views were out of this world. The breakfast served was great and what a choice to choose from. We also had an evening meal which was an added advantage. We have stayed here before and thought it had defiantly improved as now has evening meals, guest lounge and bar. Will Deffo return again.

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
Top Contributor
61 reviews 61 reviews
52 hotel reviews
Reviews in 46 cities Reviews in 46 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed June 5, 2011

Great location, but lack of effort, "family" room had no curtains, so had to resort to putting up towels to block out light, bed was creeky. So much potential but....

  • Stayed August 2010, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlyonGuestHouse, Manager at Carlyon Guest House, responded to this review, August 6, 2011
All our rooms have either curtains or blinds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 3, 2011

I have just read the negative comments about the dirty stairwell etc and am very surprised indeed. We have just had a fab four days there - they had a new carpet and Wayne the lovely manager was on his hands and knees cleaning around the stairs as we arrived.
It has lovely clean rooms fantastic views and breakfasts and we plan to go back in sept for the festival.

Room Tip: ask for a sea view they are spectacular
See more room tips
  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 21, 2010

the most remarkable thing is the view, the guesthouse faces the PortMinster beach, and you can see also the town.
it is placed on the A3074, but to me is not a problem, my room was on the seconf floor and the noise was not so loud, on the other side of the road there is the Railway station parking.
the room was a bit little, the shower was uncomfortable, but at the end all needed is provided.

  • Stayed July 2010, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carlyon Guest House

Address: 18, The Terrace, St Ives, England
Location: United Kingdom > England > Cornwall > St Ives
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #66 of 102 B&Bs / Inns in St Ives
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Carlyon Guest House 3*
Number of rooms: 4
Official Description (provided by the hotel):
Small friendly guesthouse in St Ives with most rooms having bay windows with stunning sea, beach and coastal views. We have single, double, twin and family rooms and they are all en-suite with TV, towels and tea and coffee making facilities. ... more   less 
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Also Known As:
Carlyon Guest House St Ives, Cornwall

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