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“Family end of evening visit” 4 of 5 stars
Review of The Balancing Eel

The Balancing Eel
The Sloop Car Park, Back Lane, St Ives, England
01736-79-67-92
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Ranked #23 of 106 Restaurants in St Ives
Cuisines: British
Dining options: Late Night, Reservations
Restaurant details
Dining options: Late Night, Reservations
Stafford, United Kingdom
Contributor
11 reviews 11 reviews
9 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
“Family end of evening visit”
4 of 5 stars Reviewed April 28, 2014

We were the last in ordered fetched a few drinks sat down and had a great fish supper.
Staff service helpful and fun! Even at the late hour
Enjoyed the fish so went back on our last day and enjoyed it again

  • Visited April 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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169 reviews from our community

Visitor rating
    105
    46
    9
    5
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
St.Ives
Senior Contributor
30 reviews 30 reviews
7 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
“Not very nice”
1 of 5 stars Reviewed April 27, 2014

I ate in the restaurant. The service was ok but the plates not hot, the chicken very dry and the chips not crisp and lovely as they could be with more care. I was too tired and hungry not to eat it .

  • Visited April 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeelOwner, Owner at The Balancing Eel, responded to this review, April 29, 2014
I am sorry to hear of your disappointment with your meal in our restaurant recently and I can only apologise if you found the meal not very nice.

I had not been made aware of any complaints with regard to food served on the evening in question, so I assume that you did not raise the matter with any of our team on duty at that time, when we would have made every effort to put matters right. I have since spoken to the employee who served you, who has confirmed to me that the only comment made was indeed about your plate being not very hot. It is our normal custom to serve food on pre-warmed plates, and we endeavour to do this for all adult meals.

If you would like to contact me via the business phone number, we would appreciate the opportunity to put matters right and to regain your valued custom in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
7 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
“Good recommendation, great chips”
4 of 5 stars Reviewed April 23, 2014 via mobile

Great service in the restaurant, thus avoiding the seagulls on the sea front! Only a little extra charge for eating in, definitely worth it. Good chips and good sized fish.

Visited April 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taunton, United Kingdom
Senior Contributor
39 reviews 39 reviews
20 restaurant reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
“Best in st ives”
4 of 5 stars Reviewed April 23, 2014

I have eaten fish and chips from here about 3 times a year for 10 years. We have tried other places in st ives but none come close for quality and value. This weekend we sat up in the restaurant. It was lovely and clean and warm out of the rain and the staff were perfect. Friendly and keen and all round good. Had a lovely family meal!

  • Visited April 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston-upon-Hull, United Kingdom
Contributor
20 reviews 20 reviews
16 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Great as always”
5 of 5 stars Reviewed April 23, 2014

The Balancing Eel never fails to satisfy the requirement for good fish and chips in St Ives. And it is still one of the few places that does good bread and butter.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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