At a quick glance, the place looks rather inviting. We saw the exotic meats they had on offer and decided to book a table.
We arrived slightly early and were seated at our reserved table. When ordering drinks we were told "there are no jugs for water, so I'll just keep brining you glasses of water". Not really much of a bother, but when you have to ask over and over again for another glass of water without one arriving, it gets annoying.
The starters arrive. Chilli prawns on iceberg lettuce with a bit of tomato and cucumber (not the most exciting choice to say the least) and swimming in oil and water! Couldn't taste any chilli and they had been cooked for far too long. Had to ask for a bowl of water to rinse fingers off in and we were given a bowl of boiled water in which my girlfriend burnt herself. In another starter the garlic mushrooms, didn't taste of garlic and were also swimming.
The worst part of the whole evening was when our mains arrived. There was a strong smell of what we could only describe as dog food... We continued to eat the food that we thought was very poor as far as St. Ives standards go. Eventually we had a sniff of one of the steaks which to our disgust smelt foul, rancid and wretch worthy. At that point we all had to stop eating as we felt sick!
When we told the waiter, he told us he would take the steak and starter off the bill for that person and apologised. We felt more could have been done to rectify being served terrible food.
When it came to paying the bill we were presented a total of £67 which we thought was far too much seeing as we had only managed half our meals before being put off.
We decided to send our best negotiator to reason with the staff about how much we thought we should pay for the bad evening, £50. The head chef/manager came out and was very rude and angry towards us and he gave no apology!
Other tables were also having a bad time. Waiting ages for starters, having to go to the Co-op up the road to buy wine, being served the wrong meal...the list goes on.
On a final note, the staff were under trained and one dressed like he'd just come off the beach. The place was also not very clean.
This restaurant needs to change quick as it is clearly struggling to compete with many other highly recommended places around St. Ives.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.